The TCP/IP is the primary protocol for sending and receiving data across the internet, which allows computers to send and receive information. The four layers of the TCP/IP model are application layer, transport layer, internet layer, and link layer, each with specific responsibilities. The user side factors that influence the performance of a website include download speed, web server bandwidth, browser, execution time before page loaded, and computer specification. Server side factors include bitmap/vector images, WAV/MP3 audio files. Understanding how these layers and components work together is essential for designing and maintaining efficient websites.