Benefits of Professional Development for Stakeholders in Savoy Hotel

This report discusses the key benefits of ongoing professional development for different stakeholders in Savoy Hotel. It explores the skills and competencies expected from professional employees and the abilities required for an event manager job. The report also evaluates the range of learning theories and approaches used for professional and personal development.

HND HOSPITALITY
MANAGEMENT

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
PART 1 ...........................................................................................................................................3
The key benefits of ongoing professional development for different stakeholders.....................3
Professional employee's expectation of skills and competencies ...............................................5
Abilities skills and competence required for event manager job in Savoy hotel.........................6
Range of learning theories and approaches used for professional and personal development....8
Developing plan for enhancing the skills and competence for organization...............................9
PART 2 .........................................................................................................................................11
Job interview..............................................................................................................................11
Key strength and weakness as well as obstacles along with the challenges in the interview
process........................................................................................................................................12
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Hospitality management is overseeing the management' tasks of resort of hotels. There is
broad category of fields within the service industry which might be included food, drink and
lodging services, event planning, transportation and theme park etc. The role of hospitality
industry from long term history development and also in field of hospitality provision
(Konovalova And et.al.,2018). The Savoy hotel is luxury hotel and it was the first Savoy groups
hotel and restaurant owned by Carte's family over a century. As the Savoy was the first luxury
hotel in Britain, introducing electric lights, building, electric lifts, bathe room with luxury
products, furnished rooms, constant hot and cold running water and also many more other new
innovations. The hotel has also become the most successful venture brands with having Savoy
Orphans and Havana band which has become famous and other entertainers. This report explain
about key benefits of professional development for various stakeholder and being professional
employee skills and competences. Furthermore, also assess about abilities, skills and
competences for job role along with their range of approaches development and learning
theories. This report evaluate development plan for enhancing the skills and competencies, job
interview along with their strengths and weaknesses of applied interview process.
MAIN BODY
PART 1
The key benefits of ongoing professional development for different stakeholders
The key benefits of ongoing professional developments for having their various
stakeholder within the Savoy hotels. Hence, there is no doubt that Savoy hotels has many
stakeholders. Here are some different stakeholder in the organization:
Stakeholder means groups or individual who depend on an organization for fulfilling
their own goals and whom can easily turn the organization depend on for their own huge amount
of profits. They are various types such as employee, owners, contractor, suppliers and customer
which are might be related or nearby located (Baum, 2019). There can be two types of

stakeholder such as primary which means engage in economic transaction with the business for
example, customer, creditors, suppliers and employees. Secondary stakeholder as they are not
engaged in direct economic with their business and affect their own actions, for example,
business group support, media, communities and public.
Employee as stakeholder:-
The first key that is might be more important in organization for their running business.
In Savoy hotels employee can have more great benefits from ongoing professional developments
along with that more benefits for their organization and also to them for having more
satisfaction. While with working in ongoing professional that make employee satisfied and
highly working productive most of the time and through which something can be more love to
cherish towards their employees. Moreover, ongoing professional development also helps in
employee for making their CV values and also help them to search more jobs in the future.
Savoy hotels also assists their employee for developing them while by having development
activities (Barney, 2018). It can be also well-developed by attaining training with opportunities
for work with more fellow attended which may be sometimes led to have more career options.
Customer as stakeholder:-
The customer or clients of Savoy hotels might be had more benefits from ongoing
professional development of members in staff. Furthermore, customer or clients in Savoy hotels
receive much better social care worker who can continually updates with the new developments
of organization. In hotels customer can receive better services from their waiters of restaurant
who have gone through for customer services training and make them much developed.
Customer might be also led to have their more development in professional and being more
ethical they can easily place their more order in Savoy hotels for having more satisfaction.
Customer or clients in Savoy hotels have directly impact on their products and services quality
and their values. While employee are being professional development than customer can be also
included more in their developing business and make their more organization tasks to be
completed.
Governments as stakeholder :-
The government of country in which area Savoy hotels are operating and from that they
have more benefits from ongoing professional developments of employees as in Savoy hotels
(Leonidou and et.al., 2018). A high range of people management can be meet with both

international and domestic demands which help their government for generating more revenues
in their country. Therefore, this development helps in employee for making their importance in
government to implements new process in country. Government can also assist for making their
hospitality for being their more developments such as Savoy hotels they are more emerged in
hiring their employee and holding their more customer.
Professional employee's expectation of skills and competencies
Due to widely availability of jobs and having more positive impact on some local
communities or other hospitality industry. Therefore, it also helps in determining for taking more
place in finding key attributes such as:
Customer services skills:-
Most important part in Savoy hotels is all about to meet with the positive and proactive.
Even when dealing with the customer they are must have required of skills and making them
more developed for proving their skills and knowledge. If some employee thinks about that
dealing with customer is quite difficulties than they have to notice some other employee and
most important for smile and to be polite towards their professional. Savoy hotels employee take
good experience from their customer while by giving them the best services and likely to be
receiving better feedback (Phillpott, 2019). Being professional they must need to take care about
their skills along with their language which could help them to speak in front of any customer.
Cultural awareness:-
A large percentage number of customer Savoy hotels are facing, this means that working
with the having variety of people from various cultural backgrounds. In professional skills and
competence employee can also have more ability to be culturally aware and simply adapt to
attitudes along with their norms for developing the successful career. Customer will always not
try to share their same values, perception and belief so could be more important for taking into
account when trying to help ad feel them more comfortable. While handling the various culture
employee should have their professional skills and competence being more developed for
making their customer happy, they will come back to ensure about all measure required as they
are more happy with their services which they have provided to their customer.
Communication skills:-

This skills play important role towards their customer through which they can make their
customer more satisfied (Bharwani and Talib, 2017). As communication skills are vital for
ensuring that customer is more happy and employee can bring their more confident when they
are talking with other peoples. The Savoy hotels deals with individual who basically wants to
develop and refine their communication skills. This might be due to having their large number of
people along with their hotel staff encounter every day as each have queries or any other
problems. Communication skills need to be more improve through they can their more growth
and make their organization to be well-developed. That could also be seems to work with their
more efficiency work and that might be more useful for employee in future aspects.
Time management:-
Timely manner in Savoy hotels must be followed and all the aspects should be run
smoothly without having any conflicts. For example, some customer cannot wait for room. As
room which they have given must be cleaned before only after occupants. In this case almost
guarantee that the hotel would receive a bad review (Sousa and Rocha, 2019). So in the hotels
time management must be perfect through which they can make their more customer and also
give them the best experience for visiting their hotel. Managing time for very thing seems to be
more important while by managing time that could easier for completing work on time and
making work more in effective manner.
Flexibility:-
In the Savoy Hotel not only working long and working with more difficult shifts, as they
are required to work during their holidays. For example, Christmas or New year, the most
printable time for hotels in gaining their more profits in business. So staff must remain flexible
with their personal issue plans for ensuring that they can work when they are needed during the
hard time. There are also benefits for employee while working in difficult shifts. Savoy hotels
provides their employee incentives such as bonuses, extra holidays or trip with their families.
Flexibility must be required for every organization, as without have flexibility at workplace no
employee can work, and they feel that they are working under some work stress.
Abilities skills and competence required for event manager job in Savoy hotel
Savoy hotel event planning is more than just having attending fancy parties. The hotel
required for event manager job along with their having their some skills, abilities and

competence through which they can easily make their goals to be more developed and assists
their customer satisfaction:
Great interpersonal skills:-
An event manager more be able for working in team and also make their team for
working with having efficiency. Other people in order that might be ensured about event being
more success. Savoy hotel hiring their event manager who might be had better listening power
and ability to tell any issues (12 Event Planning Skills You Need for Success, 2019). It is being
more important that event manager should understand their clients, and then they must find out
various ways for solving out their issues and also make some useful methods for having
happiness along with they can easily make their customer satisfies according to work done by
them in event.
Creative and innovative:-
To become more successful for event manager there are must have required to have
enough creativity and innovative in their event planning. The Savoy hotel need event manager
who are not much enough for solving their issues but also help them for working with having
much innovative and also have enough knowledge about how to make the proper use of
technology in their creation. In hotel employee are must be required to have creative and
innovative while by having this they can easily make their high range of customer along with
they can also have huge amount of profits.
Leadership skills:-
Leaders are born and not made. Savoy hotel make their event anger for working with
having great leadership skills through which they can easily handle over their clients along with
this they can also make their customer happy while providing them with better services (Barron
and Ali-Knight, 2017). Outstanding leadership skills help guide towards their team at the end of
goals and that is more important for roaring their success.
Organizational skills:-
Savoy hotel event goes smoothly as they also follow their steps for completing their tasks
and make their goals to be complete more what they have been fixed. So working with superior
and expectational that could also lead to have better organizational skills and that might be
included in the skills and abilities of event manager. This also means that keeping in mind about
the budget, informing team, timelines and many other appointments for keeping their

information and documents organized. For being more successful event planner can recall their
mindset details at on the top along with keeping smile on their face at time of working under
pressure or working with limited work.
Tech Savvy:-
Event manager should also their better skills and abilities for completing their goals and
targeted what they have make to be seems completed. Tech Savvy in Savoy hotel are more
availability of technology as they have also started their business online, and they basically take
their more order in term with online business. This will also help in getting things fast and make
more efficient along with productive as event manager (Allen, 2021). While being in present
time event manager have access for wide range of event management such as ticketing software
or booking their venue by online and more that easily makes their business much easier for
earning huge amount of profits.
Range of learning theories and approaches used for professional and personal development
Learning theories is a set of organized explaining about how individual, retain or recall
their knowledge. The principles of these theories can be also made the use of guidelines to help
in selecting their organizational tools, strategies for more promoting and some other techniques
for having better learning (Wong and et.al.,2019). Here are the following learning which help
employee for making their development in personal and professional aspects:
Behaviourism:-
Behaviourism states about the concept of operant conditioning in organization. This
might be also believes that organization depends more on knowledge which exists independently
and outside to people. Employee make them well-sufficient for working along with this they can
also help themselves for being developed. Behaviourist believes that learning actually occurs
when new behaviour changes in their behaviour as per acquiring more and more association
through stimuli and responses. The learning process of employee through these theories that can
be based on objectively changes in behaviour. Changes in behaviour lead employee to work with
having more other employee help, and they can also get bonus points. The changes in behaviour
in hospitality industry that might be also led to have their better growth in organization.
Cognitivism:-
Cognitive information is likely depends on the though process behind the behaviour. This
theories might be based on idea of human process the information that they receive from

responding what is happening or what goes to be happened in organization or some other work
place. It can be observed by changing in behaviour that indicator what is going to be learned
head (Thompson and Spenceley, 2019). Cognitive information processing is used when the
learner plays role for seeking their various ways of understanding and information seems to be
processing what related to already their known and stored within memory. Learning process in
organization occurs from internal processing through which they can make their information
more valuable. Learning in organization involves about the good experience, rather than
attaining the insights or changing some old ones for having their better new rules in learning
process. Therefore, learning can easily change in knowledge which seems to be stored in
memory and not just due to having change in behaviour. Application that can be used such as
problem solving, providing structure or classifying information etc.
Constructivism:-
Constructivism based on the premise of all construct with their own perspective in the
world. This can be also based on the ideas of individual experience and internal knowledge for
having their better changes in behaviour and easily make their skills to developed in both
personal and professional aspects (Rasulovna, 2019). Knowledge being constructed by the
learned and since everyone has various type of experience moreover different types of views.
This theory help employee or student in learning and used for making their more focus on
preparing the people for solving their problems. For example, in Savoy hotel if employee are
facing some issue and their team leaders could not able to help them at time employee must
know about their solving issue and also deals with their issue what are facing and that could not
have much harm in the future.
Developing plan for enhancing the skills and competence for organization
Areas to be
developed
Strategies Evaluation and
monitoring
Resources Time
Communication
skills
These skills can
be improved
while by having
the things to be
written down, be
brief and think
Working in team,
taking appropriate
decision along
with this planned
for having better
project
Resources that are
to be required
such as
understanding
own personality
through strong or
2 months time
will be taken for
developing more
with better
communication

before what
should be spoken.
communication
(Von Heupt,
2017).
weak points.
Read more books
for improving
communication
skills.
skills.
Interpersonal
skills
Strategies for
interpersonal
skills work with
positive attitude,
practice after
listening, find out
the good traits
and make control
over the
emotions.
It can be their
better evaluation
through asking
more about the
behaviour and
situational
questions. Ask,
tasks, action and
result can be also
helped for
developing more
interpersonal
skills.
Resources that are
to be required
such as be more
assertive, practice
empathy, showing
more real interest
to other about
what they are
talking (King, Ní
Bhroin and
Prunty, 2018).
It will 1 months
for developing
skills so that
could help for
achieving more
and more tasks at
workplace.
Information
technology
For developing
information
technology it
must required
some strategies
such as establish
baseline, identify
the gaps and
develops more
capabilities.
While by making
the use of social
learning, out
coming
harvesting
process tracking
through which
that could make
their more
developments.
Resources are to
be required such
as leadership,
creativity,
watching online
software videos
and taking classes
or online courses.
It could take time
for 2 months
through that they
can it might be
developed more
goals on time.
Leadership skills Strategy which
must be prepared
While by
providing
Required to with
some of the best
For developing
leadership skills it

such as practice
for discipline,
inspire other,
keep learning and
resolve conflicts
(Lambrechts,
Verhulst and
Rymenams,
2017).
opportunities at
the workplace and
also making the
proper use of
predictive
assessment
techniques and
tools assessments.
leadership
resources while
by reading the
books of Harvard
business
publishing, great
leadership,
institute for
educational
leadership etc.
must be required
one month.
PART 2
Job interview
Here are the interview questions which have been asked by interviewee:
Interviewer:-
why would you like to become a restaurant supervisor?
Interviewee:-
As I think that I have many abilities and skills for being a good supervisor such as know
how to handle the work stress, motivated persons, leadership skills, work with positive attitude.
Interviewer:-
What kind of skills you possess you think are required in this role?
Interviewee:-
I think that some skills are to be required for being success restaurant supervisor such as
flexibility, positive attitude, problems solving, leadership and better communication skills.
Interviewer:-
What previous experience do you have in relation with this position?
Interviewee:-
While before getting into restaurant industry. I have previous experience for these
positions that GED from high school diploma. Along with this high school degree and
completing four years of hospitality management degree. I also have better experience of doing
job and how to manage the time with work stress.
Interviewer:-

what do you think your weaknesses are?
Interviewee:-
I speak up more during the meeting. For that I felt I had good ideas, but they are been
very occasion, I would simply let the other members talk. Not so being creativity, taking too
many risks and being too honest.
Key strength and weakness as well as obstacles along with the challenges in the interview
process.
At time of job interview process I was feeling quite frustrated that how could I will give
job interview and I will get selected or not. While at time I was nervous due to have interview in
that field where I have to go, but I was also feeling happy that I was going in hotel (Darling-
Hammond, Hyler and Gardner, 2017). I have also seems that I need to make my skills more
developed through which I can attend higher interview without having any attraction from some
other sources. I was very happy that I was giving interview at well reputed organization, and I
was quite that my strength are lacking more to match my profile. Weakness I have faced that
communication skills through I have lacking behind that I cannot compete with my manager
while at time of interview. Challenges I have faced that I was on time but the interview was
taken late, and they are observing the patience level of employee. It seems that how should I will
face mu issues and whether I will get selected or not at this interview. How question they will
ask and how much I can reply. While by looking to some other employee I was thinking that my
skills are lacking behind and at that time I have decided that I need to make their more developed
while by taking many online classes and working in team. I was also thinking about their
judgement it could be good or bad. How they will think that what I have answered at time of
interview process that could help me or not when I started my work. At time of facing
interviewer I was thinking how should I will answer their question because they are so
professional and I need to give my answer in such professional ways only. It could be easier for
me to known about the professionalism and that could also keep me support for attending my
next interview. I was quite thinking about that how I will face the manager or some other who
will asked me question about any things and that could be help me for taking further process. I
wanted to be really clever and it could be also seems that I can pass the interview while by taking
more advantage through which I can easily develop my more skills. While taking more skills that
could also keep me more maintained and further also help me for developing some other skills

that need to develop such as communication or leadership skills that are required to be
developed. Organization need to make their employee well skilled and I have thought that I
should acquire the best skilled through having more developed (Wain, 2017). If I developed
more skills the restaurant supervisor post can be easily allotted to them through meanwhile I was
thinking that how question they will ask them and how can face to them. I was also feeling that
which type of question they are going to ask me and how should I will face them with my
answer. While by looking around I was become little frustrated. After sometime when I got
chance for interview I was feeling happy that I got selected at the position where I want to be
from last years. Wain2017
CONCLUSION
From the above report it had been concluded that on going professional development can
be various types of stakeholder in their business for becoming more success. As employee need
to make their skills with both professional and personal through which that could be more from
them in working with any organization. Skills and abilities make the employee to work at their
organization and also make their more developed skills which are lacking behind in them. If
workforce need to work with reputed organization they must have required to have their own
skills, abilities while for making their own position in market and companies as well. Learning
theories and approaches help the employee for being increasing their knowledge in various field
while they can their development and that could be seemed to easier for them for having their
abilities and skills to be well-developed. Learning theories explained about behaviour changes
while by recalling or retaining the knowledge. Professional development plan that help to know
about the strategies, evaluation and monitoring on those areas where the employee need to
develop. This has been evaluated by using resources and time structure from which it comes to
known how much time that strategies will take for developed. Job role-play and reflection about
the interviewee at time of taking interview what are the strengths and weakness they come to
known about them and various strategies through which they can develop.

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