Personal and Professional Development in Marriott International

Unit 3: Personal and
Professional Development

Table of Contents
INTRODUTION..............................................................................................................................1
LO1..................................................................................................................................................1
P1 key benefit of on Going development for the different stakeholders.....................................1
P2 professional employer expected skills and competencies......................................................1
M1- Importance of ongoing professional development And required professional skills.........1
D1- Evaluate on skills and competences to meet the employer expectations.............................1
LO2..................................................................................................................................................1
P3- Assess on ability skills and competencies for the specific job role......................................1
P4- Review a range of learning theories and professional approaches used for personal and
professional development process...............................................................................................1
M2- I want skills and competences and approaches to develop personal and professional skills.
.....................................................................................................................................................1
LO3..................................................................................................................................................1
P5- Development plan to enhance the skills and competences within the specific work context.
.....................................................................................................................................................1
M3- covered in p5.......................................................................................................................1
D2- covered in P5........................................................................................................................1
LO4..................................................................................................................................................1
P6- Job interview for the suitable service industry role..............................................................1
P7- Strength and weakness of the applied interview process......................................................1
M4- covered in p6........................................................................................................................1
D4- covers in P7..........................................................................................................................1
Conclusion.......................................................................................................................................1
REFERENCES................................................................................................................................1

INTRODUTION
Personal development refers to the development of the kills in ourself. A person try to
develop the interpersonal skills that can be used by them in their personal life activities. On the
other side professional development refers to the development of skills that can be used in the
professional carriers and it can include the communication, management other professional
skills.
This report will cover the study of Marriott international which is the American
Multinational Hospitality organizations and also having the presence in UK. They are providing
luxury services related to the accommodation and logistics faculties to their customers.
This report will explain importance of on- going professional development and self
learning to enhancing the carrier opportunities for the employees. It will assist the own skills and
different learning approaches. This report will design the professional development plan for
skills improvement and in the end of this report will cover the range of services industry and
transferable skills for the Job applications.
LO1
P1 key benefit of on Going development for the different stakeholders
On going professional development can provide many benefits to stakeholders of the
Marriott international and here are some of them-
Employees carrier development
Employees are the most important part of the company, and they are responsible to run
day to day activities for the company. From the on- going development can benefited to the
employees improve their performance thorough the training and employees will be more skilful,
and it can help them in the carrier development (Gorbunova and Sabirova., 2017).
benefits to investors
Investors who are important stakeholders will also get the benefits of the on – going
professional development. If employees of the company will be more productive, and they will
give their best then the investors of the Marriott international will get the benefits of their
investment in the company because company will perform better in their industry which means
better return on the investment to their shareholder and investors.
Benefits to the customers

The customers/clients of an organisation can also benefit from ongoing professional
development
of members of staff. For instance, patients and clients can receive better service from health and
social care workers who are continually updated with the new industry developments. Better
services from the employees of the Marriott international will helps the company to satisfy their
customers, and they will able to gain the loyalty of the customers.
Benefits to the government
Government is the external stakeholder, and they will also have the benefits of ongoing
development because Marriott international will perform better and make profitability. If they
will make higher profits which means that the government will get more tax that can be used by
the government in public welfare (Howard and Eddy‐Imishue., 2020).
P2 professional employer expected skills and competencies
Marriott international is one of the top Hospitality chain and their operation are globally
it means that employer of the Marriott international leaders expect the more skills and
competencies from the employees. Here are some of the skills and competencies according to the
employees expectations.
Communications skills
Communication skills in the Hospitality industry plays important roles and it is necessary
for the employees to have the communication skills, so they can communicate with the guest of
the Marriott international professionally and create good impression for the guest (Kroll and
Dussias., 2017). Employer of the Marriott international see the communication skills before
employed the candidates.
Team working skills
Another skills that employer of the Marriott international see in their employees are the
team working skills. Most of the task in the Marriott international are don in the group so
employees expect to the have the team working skills in the candidates, so they can perform the
task effectively and helps each other in the task.
Strong working ethics
It is necessary for the employees to have the strong work ethics and without the work
ethics thy cannot satisfy the customer needs so employees she the work ethics in the employed
thorough the interview and recruitment process.