Unit 35 Developing Individuals, Teams and Organisations

PROJECT SUBMISSION FORM
This sheet must be submitted with your project. Failure to complete, sign and submit this form will
result in a mark of ‘0’ for the project.
Signature: ……………… ……………………… Date: ___________________
1
Unit Number & Unit
Title
Unit 35 Developing Individuals and Teams in
organisations
Project Title Virgin Media
Date of Submission

Contents
Introduction...........................................................................................................................................................3
Activity 1a.............................................................................................................................................................6
JOB ROLE NO 1...............................................................................................................................................6
JOB ROLE NO. 2..............................................................................................................................................8
PERSONAL AND PROFESSIONAL SKILLS AUDIT..................................................................................9
EVALUATION OF MY SKILLS AUDIT(M1).............................................................................................10
SWOT ANALYSIS.........................................................................................................................................10
Activity 1b...........................................................................................................................................................13
Kolb’s Learning Cycle....................................................................................................................................16
Activity 2.............................................................................................................................................................19
REPORT..........................................................................................................................................................19
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Introduction
Who are HR Professionals? What knowledge, skills and behaviour are required of them?
HR professional for a business organization is considered as person who is hired by the
companies like virgin media to advocate for both organization and its employees. The main objective
of the HR professional in the business organization is to establish, develop, maintain, and manage
the company policies to ensure the all the benefits for business organization and employees. the
main role of the HR professional to consider all government policies and laws in order to maintain
better internal and external operations within the organization to improve the productivity.
There are different knowledge related requirements are need to be full filled by the business
organization to meet the objectives of the organization related to the post of HR professional. For
example HR professional should have knowledge about the policies that are used by the
organization to manage all business operations all over the globe. This is also important for the HR
professional to have knowledge regarding legislations that are need to be followed by the business
organization in order to generate better result from market place. HR professional should have
knowledge about the personal and human resource within the organization. Knowledge of
organizational principles procedures that are followed in the organization for recruitment, selection,
training, compensation, relations, negotiations and personal information system (Tattum and Tattum,
2017). HR professional also should have knowledge of the various languages that can help the
organization to communicate with the countries of operation. HR professional also should have
knowledge of different tools that are used by the organization to manage the human and other
resources within the organization. HR professional need to have information about the processes
that can be used by the organization to meet all the requirement with in local and international
operations. HR professional also should have knowledge of Sociology, mathematic, public safety
and security, communication and media, economic and accounts and various other sources that are
useful for the business organization. Through this information organization can meet all business
requirement of the organization like Virgin Media.
There are different sills a HR professional need to have are- employee relation, on-boarding
skill, human resource management skill, performance management skill, team working skill,
collaboration skill, scheduling, customer service and project management skills. These are some
common skills need to possess by the business organization in order to provide better services to
the business organization.
Apart from the technical and other skills that can help HR professional to manage different
resources of organization this is also important for the HR professional to have right behaviour or
attitude to perform all the operations in the effective manner (Faris, 2018). This process can help the
HR professional to deal with various challenges and processes in effective manner. some of the
behavioural requirement of the HR professional are- Transparency, trustworthiness, purpose
oriented operations, technological savvy, versatility and adaption of changes in the approaches and
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operation of the HR professional should be based on solution and process oriented.
What do you understand by a Skills Audit? What role does it play in the personal and professional
development of an employee?
A skill audit is considered as process that is used by the organization or individual employee
to evaluate the skills of employee or for the purpose of the personal evaluation process. In this
process various methods are used to evaluate the skills of the employees. these processes or
methods are consists of process like questionnaire, personal evaluation or performance analysis
can be used by the organization to evaluate the long term challenges that will be faced by
organization due to gaps in the skills and capability of the employees. Through this process
organization can evaluate the long term challenges that will be faced by business organization in
business operation.
The role of the skill audit can be considered as tool or process that can be use by the
organization to analysis the skills of their employees in order to develop further process like training
and development to full fill the skills that are required in employees to meet operational standard in
organization. This process will be really helpful for organization to evaluate the strengths and
weaknesses of their employees. By this process specialised plans for employees can be developed
to get better response from employees with in their performance in internal functions and external
operation of the organization (Duboust and Knight, 2018). This auditing process can provide proper data
to the management and HR department of the organization to develop plans for training and
development sessions in organization. It will provide opportunities to the employees and
organization enhance skills that are required for effective performance of organization in market
place.-256
What is a Personal SWOT Analysis?
Personal SWOT analysis is considered as tool or technique that is used by individual to
analyse self-capabilities and kills. SWOT is acronym of strength, weaknesses, opportunities and
threats. In the personal SWOT analysis all strengths, weaknesses, opportunities and threats for
individual person are evaluated in order to develop self-overview. This is most important tool for
personal evaluation process. Through this process individual person can develop personal
improvement and development plan that can help them to improve their skills and capabilities to get
better result with career.
What do you understand by CPD?
The full form of CPD is known as continuous professional development process. This process
is considered as method that includes continuous tracking and evaluation of knowledge, skills and
experience that is gained by an individual person with in personal and professional career. It is
general considered as record of experience, learning and application of skills by the individual
person in personal and professional life. This process is designed to evaluate the impact of the
personal and professional development plan on individual person. This is one of the most effective
process that can help individual person to track their performance and improvement with in personal
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and professional development plan. There are different features this CPD have that can improvise
the development process of individual person. Some of major features of Continuous Professional
Development are- Effective documentation process, self directed process, focused on the learning
process, consists of targeting process to achieve goals and objectives related to the personal
development of the individual person. On the basis of personal development plan starts with the
personal evaluation process through personal assessment tools like SWOT analysis (Lancer and
Eatough, 2018). The weaknesses and opportunities are considered in the Continuous processional
development process in order to perform overall development of the individual person.-204
What is a Personal Developmental Plan?
Personal development plan is considered as process that is consists of establishing various aims and
objectives regarding the needs of individual person to get better opportunities in market place or career. This
process also can be Considered as process in which individual person set various targets that are important to
get success in personal and professional life. There are three types of objectives are developed in the personal
development process that is used in the development of the individual person (Fletcher, 2019). The aims in the
personal development plan are classified in three different categories which are short term goals, long term
goals and medium term goals. This classification of the aims and objectives is based on the time that will be
taken in learning or development process of the skills and knowledge that is considered in the personal
development plan. There are various steps are followed in the personal development process which are-
assessing the current realities, identification of the skills and knowledge that is need to be developed in
individual person. These steps are followed for the identification of the skills that are need to be developed in
the personal development process. after the development of the personal development plan all the strategies
that are considered in the personal development plan are considered in the skill development process to
develop all required skills with in time limit.-227
Why is it important to evaluate and reflect on a PDP?
Personal development plan that is used by the individual person for skill development process is one of
the most effective process to improve the capabilities and skills of the individual person. This process is
important for the business organization in different manner. Some of main advantage of the personal
development plan are- This process provides capability to the individual person to develop skills and
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knowledge that are required to get success in personal and professional career. Personal development plan also
provides the capability to the individual person to develop an effective plan that can help the person to develop
various skills that are important for the personal development process (Godward, Dale and Smith, 2019).
Through this process individual person can implement self assessment plan to develop effective plan to learn
new skills and core knowledge of the business process. This is how there are various benefits of personal
development plan for individual employee to get higher benefits in professional career.
Activity 1a
1) Determine appropriate and professional knowledge, skills and behaviors that are required
by a HR Professional for the job role of Project Manager in Virgin Media.
JOB ROLE NO 1
Organisation Virgin Media
Employee Name X Y Z
Department: Operation Department
Position/Job Role: Project manager
Knowledge Skills Behaviour
1 For effective communication it
is important for the individual
person to have knowledge of
various languages and core
technical knowledge to
maintain effective
communication with other
people.
Communication Skills- This
skills are important for the
project manager in order to
communicate all the aims and
objectives of the project that are
need to be considered in the
operation process. This process
can help individual person to
effectively control and manage
the operation with in the project
team. communication in most
important part of the project
management.
For the effective communication
behaviour of the person should be
more confident and energetic for
better impact on other people.
2 For the effective leader ship
individual person should have
better knowledge of the
operation that are need to be
completed in the project, better
knowledge and information of
the project will increase the
effectiveness of person as
leader in the project
management process.
Leadership- Leadership skill is
most important for the project
manager. Project manager for
organization is considered as
leader of the project (Woolnough
and Fielden, 2017). This skill can
help leader to direct whole team
The behaviour of the leader should
be effective in the project. Person
should have openness, collaborative
nature and acceptability for
different new and creative ideas.
This is behaviour can help them to
get successful as project manager n
organization.
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in effective way. it can help
project manager to complete the
project in effective way.
3
For effective management
project manager should have
knowledge of core tasks that
will be addressed in the project
and skills that are required to
perform those tasks in the
project. This knowledge is
required for effective
management of the project.
Management- This is main task
of the project manager to
manage all the processes and
operations within the project.
Management skill is considered
as capability of the person to
manage the people and various
processes in the project in order
to meet the targets with in the
dead lines.
In the process of the project
management it is important for the
person to act professional in order
to implement better control over the
operations that will performed in
the project. This will improve the
control of the manager over the
complete operations.
4 For the process of negotiation
process project manager need
to have information about the
complete process that is
running in the project and it is
also important for them to have
knowledge regarding attributes
of employees for better
negotiations.
Negotiation Skill- Negotiation
skill is considered as skill of the
individual person that can help
the person to deal with different
people.
For the negotiation skill attitude of
project manager should be
confident regarding the information
that is possessed by them and also
they have to be more generous for
effective negotiations.
5
For better organization skill
project manager should have
knowledge of requirement of
the tasks that are ned to be
implemented in the project and
various resources that are used
in the project.
Organization- This is one of the
most important skill of the
individual person that can help
them to manage various
operation and tasks with in the
team to complete them with
maximum creativity and
accuracy. This is how this
process can help project
manager to complete project
with in time.
For the better organization of the
tasks that are performed in the
project behaviour of the project
manager need to be positive and
calculative. This process can help
the individual person to lard the
project team in effective manner.
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JOB ROLE NO. 2
Determine appropriate and professional knowledge, skills and behaviors that are required by a
HR Professional for the job role of Production Manager in Virgin Media.
Organisation Virgin Media
Employee Name X Y Y
Department: Production Department
Position/Job Role: Production Manager
Knowledge Skills Behaviour
1 Core technical knowledge is
important for production
manager.
Technical skill are important for
production manager. This skill
can help the production manager
to analyse and operate the
production process more
effectively. It can help
production manager to maintain
continuity and implement
innovation in production
process.
For this skill behaviour of
production manager should be
learning oriented.
2 For this skill project manager
need to have knowledge of
technical process of the
organization and product
requirement.
Project Management Skill are
important for production
manager to manage the
production process efficiently.
The behaviour of the production
manager need to be based on the
knowledge oriented and positive
3 For problem solving skill this
is important for manager to
have critical knowledge of
complete product development
process.
Problem solving skill can help
the production manager to
maintain continuity in
production department.
For problem solving skill behaviour
of the production manager need to
ne solution oriented.
4 For communication skill
production manager need to
have effective technical
knowledge of machines and
processes that are used in
production department.
This skill is important for the
production manager to maintain
the communication of aims and
objectives in effective manner.
For this skill attitude of the
manager should be positive and
energetic.
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5 Information technology skill
require knowledge of basic
computer and devices and tools
that are used in Information
Technology system
Information Technology is
important for the production
manager to manage the
production process efficiently.
For this skill learning oriented
behaviour can help manager to
understand IT skills more
effectivel.
Activity 1a)
MY PERSONAL DEVELOPMENTAL PORTFOLIO
MY JOB ROLE I Production Manager
PERSONAL AND PROFESSIONAL SKILLS AUDIT
Knowledge and skills which I consider to be
important for my current job role
My ability rating (1-5)
1 Communication Skill
2 Technical Skills
3 Problem Solving Skills
4 Information Technology Skills
5 Process management skills
4
3
3
4
4
Knowledge and skills which I consider to be
important for my future career
development/job role
My ability rating (1-5)
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1 Management skills
2 Core Technical Skills
3 Analytical Skills
4 Risk Management
5 Organization Skill
3
3
3
4
3
Rating:
1 = No current knowledge or skill
2 = Some awareness, but not sufficiently competent to use it
3 = Familiar with and able to use the knowledge or skill
4 = Proficient in the knowledge or skill and able to show others how to use it
5 = Expert, with a high degree of skill and/or comprehensive knowledge
EVALUATION OF MY SKILLS AUDIT(M1)
Knowledge,
skills and
behaviour
identified
above.
Evaluation of my Knowledge, skills and behaviour 1 2 3 4
1 Management
skills
2 Core Technical
Skills
3 Analytical
Skills
4 Risk
Management
5 Organization
Skill
Need more knowledge and behavioural changes
Need core technical knowledge for developing technical
skills.
Analytical need to be developed for better quality
controlling process.
Risk management skill is required for better handling of
risk with in operation
This skill is required for better implementation process.
*
*
*
*
*
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SWOT ANALYSIS
STRENGTHS
1 Enthusiastic and Inspiring behaviour
Excellent
2 Flexible Operation
3 Effective in cooperation process
4 Creativity in operation
5 Communication Skills
THREATS
1 No commercial Experience
2 Issues in Recruitment process
3 Unused to working in different working
environment
4 No specific technical skills
5 Lack of management skill
WEAKNESSES
1 Poor organization skills
2 Poor computer skill
3 Lack of risk management skills
4 Ineffective planning kill
5 Bored of routine work
OPPORTUNITIES
1 New career direction
2 New challenges in business operation
3 Fewer restraints
4 More autonomy
5 Experience in difficult working environment
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Personal Development Plan (PDP)
What are my
objectives?
(short & long
term)
Success
criteria
What activities/actions do I need
to undertake to achieve my
objectives?
Implementation –how activities
will be applied to achieve
objectives
What support/resources do I
need to achieve my objectives
Target date for
achieving my
objectives
1 Management
skills
Effective
manage
ment
skills
Using tools like gant chart
and project management
process.
Help to manage tasks with
in time limit.
Earn to use management
tools
20/09/2023
2 Core Technical
Skills
Sound
knowled
ge of
core
technolo
gy
Joining coaching classes Help to develop knowledge
about organization
processes
Develop learning skill 10/08/2020
3 Analytical Skills Effective
analytic
al skills
Developing knowledge
regarding company
operations.
Help to analysis the
operations that are
performed in organization.
Assess various process
and challenges by taking
time
10/01/2023
4 Risk
management
Skills
Capabilit
y to
manage
the risk
with in
organiza
tion
Develop more technological
and operational knowledge
Help to solve various
problems in operations.
Develop practical
knowledge
01/0122
5 Organization
Skill
Effective
manage
ment
capabilit
y in
organiza
tion
process
Using various tools to
effectively manage the
operation with in
organization.
Provide capability to
manage all tasks efficiently.
Improve the monitoring of
operations in the
organization production
department
01/02/2020
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Reflective statement
Make a reflective statement whether you need to reset or change your initial objectives of your personal
development plan after critical reflection of your learning experience
As per the personal analysis process I have learned that in which skills I am lacking and how much
efficient I am at performing various tasks (Chen, Huang and Hu, 2019). If there are some changes need to the made
in the process of personal development there is no need to implementing major changes in the personal
development plan. There are only few changes will be required in order to implement various changes in the
personal development process. this is how there are no changes are required in the objectives with the changes in
the requirements because personal attributed will remain same that are analyse in the personal development
process.
Activity 1b
REPORT
To: HR Manager
From: Your name (HR Trainee)
Date:
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Subject: Inclusive learning and development within Virgin Media for driving sustainable
business performance
2) Analyse the differences between organisational and individual learning, training and development.
What is learning?
Learning can be considered as process that is consists of acquirement of new information,
understanding, knowledge, skills, attitudes, vales, preferences and various other things that can help to
perform various actions in future and current time. This is also considered as ability of individual,
machines and animals to collect the data and information from different experiences to get better result
with one capabilities. This is how learning is process to develop understanding to new knowledge and
information.
What is organisational learning?
Organization learning is considered as process that is consisting of various things. Main things that ca
consists in the organization learning process are- creating, retaining and transferring knowledge with in
the organization. Improvements in the organization processes and operations is most important. This is
basic element that is required for the success of the company in market place there are various
processes and methods are created or used in organization to create, retain and transfer data with in
the company. In the learning process broad area of knowledge and information is considered to
improve the operations and business process of the organization (Ekaterine and Natalia, 2017). This
process can help the organization to generate better practices in the organization to generate more
profit from their business operations inside and out side the organization. It is how organizational
learning process is most important for the organization and people who are associated to the
organization in different manner. for the Virgin Mdia it is also an important process to promote
organization learning in the organization to generate more profit in organization. There are various
processes can be implemented in the organization to improve the organization learning process.
What is Individual Learning?
As per the definition of learning is considered as process of learning new thongs that can help a subject
to learn know understanding, knowledge and data that can help them to perform various operation in
the various dimensions. Personal learning process is also similar to the definition of learning. Only one
factor is different from the organization and normal learning. In the normal learning process no any
special process are used to improvise the learning process (Bennett-Levy and Finlay-Jones, 2018). in the
personal learning process al the target of the process is based on the attributes, qualities and capability
of the individual person to learn new things. In this process learning process is based on the
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personalization process where all the processes that are used in the learning process are designed for
individual person to provide better knowledge to individual person.
What is Training and Development?
Training and development is considered as process that is consists of various plans and activities to
develop skills and knowledge of individual person. This process is mainly used by th business
organization to develop and improve various skills of their employees. this is how it is an important
process for business organization.
Differences between the above three.
ORGANISATIONAL LEARNING INDIVIDUAL LEARNING TRAINING & DEVELOPMENT
It is a generalised process that is
consists of all assets of
organization in la=earning
process.
This process completely
moves around an individual
person for learning various
things.
This is known as planned
activity that is used to provide
knowledge and develop skills in
individual person.
There is no criteria of learning in
this process.
Complete learning process is
based on the capability of
learning of individual person.
This process is mainly based on
the requirement and plan that is
need to be executed in the
process.
It is open end process that has no
limit.
This process is based on the
skills and knowledge that is
required by individual person.
This process is consists of
general process that can help
individual person or organization
to create and retain knowledge.
4) Analyse the need for continuous learning and professional development to drive sustainable
business performance
Continuous learning is important for in different ways. It has different advantages that can help
people to learn different personal and professional skills in individual person or an organization.
Continuous learning process also allows organization to implement various innovations in order to
generate more productivity and improve the effectiveness of individual person in market place. For the
individual person continuous learning improves the capability of the person to get more advantages in
perform various operations (Hsu, Lee and Chen, 2017). This is how continuous learning is important
process for organization and individual person. Continuous learning process is based on learning new
things about the business process. As sustainable business process is need of the organization to get
high success in market. Sustainability is future of the business organization. By continuous learning
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process organization can implement various type of knowledge in the learning process to generate
higher benefits from market place.
3) Apply learning cycle theories (Kolb’s Learning Cycle and Kurt Lewin’s Change model) to analyse
the importance of implementing continuous professional development. (M2)
Kolb’s Learning Cycle
Explain
Continuous professional development is a process of tracking and documenting skills,
experience and knowledge of the individual person to implement various aims and objective for the
personal development process. There are different processes are used by the organization to learn
various skills that can help individual on long term. IN my opinion continuous professional development
is best and most productive process that can help to develop various skills and knowledge in the
person to generate higher benefits with in the operations. in this process performance and skills of the
employees is tracked in an system that can help them to implement various change in the development
plan and objective to generate higher performance working in individual person (Martindale and Dowdy,
2016). There are different steps are included in the continuous professional development processes are-
Identification of plan, learning activities, reflect on learning, application of learning and sharing the
learning process. this steps are basically used in the continuous professional development process.
Diagram
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Apply
As per the Continuous Professional development plan initially a plan is developed for the
development process. In the nest step various activities that are need to be implemented in the plan are
learned in the process. In the nest step the skills that are developed in the process are reflected for
more analysis of the skills. By this process required changes can be implemented in the process. All
the skills that are gained in the learning process are analysed and implemented in the operation to
evaluate the performance of the individual person. Later the performance result is shared with people.
This is how complete process of professional Development can be implemented in Virgin Media to
improve the abilities of the individual person with in the organization for effective working.
Kurt Lewin’s Change model
Explain
In the Curt Lewin model of change there are three steps are used to implement change with in the
organization. These three steps are unfreezing, changing and refreezing. This steps can help the Virgin
media to implement various changes in organization. in the unfreezing part of model all the process of
the organization are analysed and opened for the implementation of change. In the next step changes
are implemented with in the organizational processes and organization start operations with new
changes implemented in it. The last stage of the change implementation is refreezing (Bager-Charleson,
2020). In this process all the changes that are made in the organization are added to the operation and
employees are encouraged to work with the changes that are implemented I the organization
processes and operations. This is ho complete changes are implemented in the organization that can
help the Virgin Media to implement various changes that are important for the business organization.
Diagram
17

Apply
In the first changes all the changes that are required in the organization are evaluated by the change
management team and all the operations that are performed in the organization are open for change. In
the nest step the changes that are need to be implemented in the organization function are
implemented in the changing step and in the last step changes that are made in the organization
processes are locked with in the process. This is also important for the organization to motivate the
employees to accept the changes with in the organization and learn these changes and innovations
implemented in organization practices.
DISTINCTION(D1)
4) Produce a detailed and coherent professional development plan that appropriately sets out learning
goals and training in relation to the learning cycle to achieve sustainable business performance
objectives.
GOAL 1: Where do you want to be professionally? In how many years?
I want to be professional in the business organization where I will be working in future. This
will be possible after graduation.
OBJECTIVES: What actions/steps will help you to achieve the goal 1?
1 implement self analysis on regular basis and develop effective goals.
2 Develop effective professional development plan based on the regular evaluation process.
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GOAL 2: Where do you want to be professionally? In how many years?
I want to be professional in the organization at high positionin organization.
OBJECTIVES: What actions/steps will help you to achieve the goal 1?
1 Develop management skills to perform job effectively.
2 work on personal and professional skills that are important to gain success in organization
like Virgin Media.
Activity 2
Apply knowledge and understanding to the ways in which high-performance
working contributes to employee engagement and competitive advantage.
REPORT
To: Director of HR
From: Your name (Learning and Development Consultant))
Date:
Subject: HPW and its contribution to Employee Engagement and Evaluation for different
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Approaches to Performance Management.
Explain what is HPW?
High performance working is considered as practices that can be explained as processes that are
implemented in the organization to improve the capacity and performance of the organization in attracting,
selecting, hiring, developing and retaining high performance personal in organization in order to improve the
performance of the organization market place. High performance working system is used by the organization to
effectively develop the performance of the organization in market place.
How does HPW contribute to Employee Engagement?
The employee engagement is a process that is used by the organization to improve the performance of the
individual employee in the organization practices. There are various processes can be implemented in the
organization to improve the employee engagement process. There are various elements of high performance
working can improve the employee engagement process. High performance work encourage th employee to put
more efforts in the organization in order to improve the performance of the organization. the main target of the
high performance working is to improve the work force of the organization through this process employee will be
more involved in the organization operation that can help the organization to engage employees in effective
manner. by this process organization can generate higher benefits in market place (McMahon and Rodillas, 2018).
This process also can help organization like Virgin Media to develop various practices that requires high
employee engagement and high performance working. Over these process can help the organization to generate
higher benefits from business operations.
What are the benefits of HPW? In Virgin Media, does it improve employee competitive advantage?
There are different benefits of high performance working that can help the business organization to
generate higher benefits from the internal operations. Some of main benefits of High Performance Work are- this
process help the organization to develop better attitude with in the organization and its work place. this process
also improve the cooperation in the organization and this process improves the coordination within the
organization. this process help to develop effective culture in work place to gain higher benefits in the market. it
can improve the financial performance of organization.
It also can help to develop competitive environment between the employees.
EXAMPLE OF A SITUATION
Analyse its benefits with justifications to a specific organisational situation within Virgin Media to improve
employee competitive advantage. (M3)
For example an employee of Virgin Media is effectively working. This can be considered as high
performance working. This process will encourage other employees to improve their efforts to generate higher
result in market place. This is how there will a competitive environment will be developed between the employees
of Virgin Media.
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EXAMPLE OF A SITUATION
High performance working can increase the productivity of the individual employees in the work place and it will
increase the operation of the organization in collective manner. By this process employees will be able to perform
various actions that are important for effective performance of the organization in market place.
Evaluate ways in which performance management, collaborative working and
effective communication can support high-performance culture and
commitment
Identify the different approaches to Performance Management?
There are different approaches can be implemented by the organization to gain higher performance in the
organization. Some of the main approaches that can be used in the organization are- the frequency in the feedback
process can be used in order to improve the quality of the services that are provided to the employees,
communication processes that are used in the organization can be improved in order to generate higher benefits in
market place (McMahon and Rodillas, 2018). Better communication process will also improve the coordination
between the employees. Organization also can use bottom to top approach to improve the performance of
organization, better training and management process can be implemented in the organization to gain effective
result in the end. These are some major benefits of high performance working.
Collaborative working
Collaborative working is explained as a spectrum of processes and ways in which two or more
organization works together. This process ca cover informal networks, joint delivery of projects ad alliances for
specific targets. These processes can be used by the organization like Virgin Media to gain high performance in
market place. In this process different works together to achieve particular target of objective. The collaborative
working is based on the specialization of organization. Different organizations works on similar projects to
generate higher productivity in market place.
360 DEGREE FEEDBACK
360 degree feed back system is considered as process through employees receives confidential and anonymous
feedback from the people works with them in organization. this process can help the individual person to know
about their own behavior in organization. This process can effectively help the employees to improve their
behavior and performance in work place to develop better environment and culture in organization. 360 Review
system can be used by the organization as tool for evaluating the performance of employee and perform appraisal
and promotion.
CONTINUOUS IMPROVEMENT
This is also known as continuous improvement process. It is an ongoing process to improve the products and
services of the organization. in this process continuous evaluation process is implemented in order to improve the
product and services of the organization for better result in market place. Through this process organization tries
to develop improvement process that is used for product development in Research and Development department
of the organization.
COMMUNICATION AND CLARITY
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Communication and clarity in data transfer is most important for the organization. This process can help
the organization to develop better understanding in performing various tasks in organization. By this process
organization can improve the quality of performance that is delivered by the employees. This also can help to
develop better working environment in the workplace.
TRAINING AND SKILLS DEVELOPEMNT
Training and development processes are used by the organization improve the skills and knowledge of the
employees in order to improve their performance in the organization. Training and development programs are
implemented by the Human resource department of the organization. Trainings and development classes that are
organized by the organization are based on the requirement of the skills and knowledge to improve the
performance of the employees in organization to get high efficient result.
Evaluate the effectiveness of the approaches mentioned.
In the Business organization like Virgin Media different approaches are implemented in order to gain competitive
advantage in market place. mainly the approaches that are used by organization are – continuous development
process, 360 feedback system, raining and skill development process are used by the organization to improve the
skills and performance of employees. This is how higher performance standard can be achieved in organization.
How do these approaches support High performance Culture at Virgin Media?
The approaches rhat are used by the Virgin media are related to the performance and skills of employees of
organization. the focus of these approaches to improve the performance and ability of the employees to gain high
productivity in internal operation of organization. these all proceses are manages by the HR department and
management of the organization.
EXAMPLE1
High-performance working process can improve the performance and productivity of the organization and it will
help the organization to generate higher benefits by improving their market operations.
EXAMPLE 2
Training and skill development process can help employees to develop required skills and knowledge related to
the practices that are used in Virgin Media. This will improve the productivity of the organization and
effectiveness of company in market place. this is how it is highly beneficiary for organization.
Critically evaluate the different approaches to performance management and make judgments on how effective
they can be to support high performance culture and commitment. (M4)
All the approaches that are used by organization are effective to improve their performance n market place. main
target of the organization is to improve the performance in the internal operation of organization by focusing on
the performance of the employees. By this process organization can achieve performance standard in target
market.
DISTINCTION(D2)
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1. Provide valid synthesis of knowledge and information resulting in appropriate judgements on how
HPW and mechanisms used to support HPW lead to improved employee engagement, commitment
and competitive advantage.
High performance work is based on the concept in which organization works on the skills and knowledge that is
required by the employees to improve their performance in organization. The mechanism of high performance
working allows the organization to boost the performance of the employees with in the internal operation f
organization.
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REFERENCES
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