Skills, Knowledge, and Behavior Required by HR Professionals

Developing Individuals,
Teams and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Appropriate and professional skill, knowledge and behaviour required by HR professional 3
P2 Analysis of personal skill audit and Professional Development Plan....................................4
LO2..................................................................................................................................................5
P3 Difference in organisational and individual learning, training and development..................5
P4 Need for Continuous Learning and professional development for sustainable business
performance.................................................................................................................................6
LO3..................................................................................................................................................7
P5 Contribution of High Performing Workforce in employee engagement and competitive
advantage of organisation............................................................................................................7
LO4..................................................................................................................................................9
P6 Different approaches of performance management...............................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Profession of HR is one of the most complex jobs in nature because rather than any
technology and work practices HR is required to deal with humans. This requires all
professionals of HR to possess specific skills and knowledge and behaviours. This report will
discuss about HR professional and difference in organisational and individual learning and
training and why it is important for business performance. This report will also discuss about
high performance working and competitive advantage of performance of the working on the
business. this report will also discuss about performance management and different approaches
of performance management. This discussion will contextualise Apple Company.
LO1
P1 Appropriate and professional skill, knowledge and behaviour required by HR professional
Efficiency in profession requires that individual possess all the required skills knowledge
and behaviour which enable them to to perform effectively in an organisation. HR is also one of
the most important profession that effect complete organisation and its performance (Amarakoon
and et.al., 2019). There are some of the skills knowledge and specific behaviour that are required
to be possessed by HR profession so that it they can perform effectively.
Skills required are
Communication skills
Communication skills are important for all professions but it’s importance get increased in HR
profession. HR professional please role of mediator in facilitating communication between
employee and employer and this is one of the reason that will communication skills are required
to be very effective. It Is also important in influencing employees by representing employer.
Critical thinking
This is an important skill required for HR professional. This is important for HR professionals as
they are required to cultivate an environment of Organisation in which employees from different
background and experiences can work together (De Mauro and et.al., 2018). This requires

critical thinking regarding what are the practices that can be employed in organisation to ensure
effective performance from all the employees.
Knowledge required
Knowledge of HR practices
This means that HR professional should have knowledge regarding all the best practices in HR
full stop this becomes more important for an HR working in Apple. Knowledge regarding best
practices of recruitment and selection and payroll processing and all other practices of HR. This
is important so that HR does not affect their performance due to lack of knowledge.
Behavior required
Commitment to ongoing HR learning
This is one of important behaviour of HR because in present competitive environment of
business one cannot sustain performance on the basis of knowledge and skillslearned (Poell and
et.al., 2018). To remain competitive and sustain in performance it is important that it is a
professional is equipped with latest knowledge and practices in HR.
P2 Analysis of personal skill audit and Professional Development Plan
Personal Skill audit is one of the way through which employee can identify what skills
they possess and what they require to learn. Strength and weakness of me are as follows-
Strength
 Communication Skills (both oral and written)
 Time Management Skill
Weaknesses
 Interpersonal Skills
 Critical and Strategic Thinking
 Investigative Skill