Different professional knowledge, skill and behaviour required by HR Professional

Developing
Individuals, Teams
and Organisations
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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Different professional knowledge, skill and behaviour required by HR Professional...........3
P2 Personal skill Audit................................................................................................................4
LO2..................................................................................................................................................8
P3 Difference between organisational and individual learning, training and development........8
P4 The need for continuous learning and professional development..........................................9
LO 3...............................................................................................................................................10
P5 Contribution of HPW in employee engagement and competitive advantage.......................10
LO 4...............................................................................................................................................12
P6 Different approaches of performance management.............................................................12
CONCLUSION..............................................................................................................................14
REFERENCE................................................................................................................................15
Appendix........................................................................................................................................17
Job Description..........................................................................................................................17
Person specification...................................................................................................................18
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INTRODUCTION
Continuous growth and development in individual, team and overall organisation is
necessary for enterprise in order to gain competitive advantages. Various skills, knowledge and
capabilities are required by individual to perform different work within organisation in order to
get best career opportunity in future. This report is about Hilton which is one of the leading
organisations in UK having number of employees and market share. It discuss about various
skills, professional knowledge required by HR manager to perform its function. Professional
skill audit is prepared to identify appropriate knowledge and skill that are present in individual to
perform particular task. It also explained about various learning and development process that
contribute towards sustainable development of firm. At last it analysis about contribution of High
performance working in employees engagement and gaining competitive advantages.
LO1
P1 Different professional knowledge, skill and behaviour required by HR Professional
Human resource management is responsible for recruiting, selecting and planning for
growth and development of each individual within firm. Therefore for performing all such
function various skill and knowledge that are required by HR manager so that maximum output
can be gain within minimum resources (Chujfi and Meinel, 2017). Skills and knowledge need by
HR profession or me to retain maximum employees and enhance their performance are as
follows:
Interpersonal skill: I need to have good interpersonal skills in order to effectively communicate
and build strong relationship with employees. It should have capabilities to understand views,
ideas and preference of particular individual that are working in organisation. So, that
appropriate strategies can be formulated by Hr manager to resolve their grievance and problem
for effective performance and productivity.
Good communication skill: Another skill that is required by HR professional is good
communication skills in order to clearly explain individual about its roles and responsibilities. It
is also need by me as an HR manager to motivate and influence people to work in appropriate
manner so that firm can gain competitive advantages (Cartwright, 2017). I also need effective
communication skills to inform employees about various changes in policy, roles and
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responsibilities and task that need to be performed by particular individual as per changing
environment. Thus, it contribute in grow and success of organisation and effective
implementation of HR strategies, policies to get maximum outcomes.
Problem solving ability: It is skills that are required by HR manager in order to resolve various
issues, challenges that are faced by employees while working. I have good problem solving
ability can easily resolve conflicts between individual and motivates them to work within a team
for desired goals. Therefore effective coordination and cooperation among employees lead to
enhancement in individual performance and achievement of company goals.
Quick decision making: It is one of the talent of HR professional to take quick and appropriate
decision to protect company from external threats and effective utilisation of opportunity for
future growth (Chidiac, 2018). Quick decision making skills help me to plan effective strategies
within limited time for growth and sustainability of firm in retail industry.
Knowledge about recent trend: HR manager need to have knowledge about recent trends and
technologies that are used by other company to satisfy customers needs and wants. Manager
need to have knowledge about internal and external factors that may affect HR strategies such as
preference, social needs of employees, new policy, law introduce by government or
technological development and economic condition of country. All such knowledge will help
me to complete its task within limited time and cost and effectively motivate employees to
enhance their performance.
ICT Skills: HR manager need to have knowledge related to use of information communication
technology so that it can easily communicate with various individual. I in order to communicate
with employees through use of email or handling sky meeting in order to coordinate work of
different stores for achievement of main objectives (Malmelin and Virta, 2017). Therefore
knowledge of innovative technology for communication helps in sharing of ideas, views within
limited time and inspire individual to work hard.
P2 Personal skill Audit
Skills Skills Acquired The way skill will
contribute in
performance of work
Method to enhance
skills
ICT Skills Through continuous
use of social media,
It will help me to
easily share crucial
By practicing more
and more to
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