Skills and Knowledge for HR Professionals at Virgin Media

Table of Contents
ACTIVITY 1-A....................................................................................................................................3
1) Appropriate skills, behaviours and knowledge required by Human resource professional for
two position in department at Virgin media.....................................................................................3
Activity 1a) ......................................................................................................................................6
2) Professional personal skills audit and professional development plan........................................6

Introduction
Human resource professionals are the people accountable for screening, placing, recruiting and
interviewing workers. They are able to handle employee relations, training, benefits and payroll
effectively. Communication, empathetic behaviour, budgeting skills and knowledge of HRM
software programs are required for HR professional job role. The present report is based on Virgin
Media organization, established in UK and provide telephone, internet and television services in
nation.
Skill audit is very essential procedure for examining and recording skills of person, the main
purpose of conducting skills audit is to identify existing knowledge and skill that company requires
for specific position. Skills audit plays vital role in personal and professional development of an
employee as it help to determine area for improvement that person can improve.
Personal SWOT analysis are an examination of our personal situation by observing the Strengths,
Weaknesses, Opportunities and also the Threats. It is a strategic planning tool, as is helping you a
complete view.
This report justifies personal SWOT analysis, it is the best way used for examination of personal
strength, weaknesses, opportunities as well as threat.
It also clarifies, CPD, it stands for continuing professional development, refer to procedure of
documenting and tracking knowledge, skills and experience that person gain informally and
formally as they work beyond any primary training.
Furthermore, it also justifies PDP, stands for personal development plan, it refers to life long
process, perpetually reviewed, that motive is to facilitate ongoing employability through improving
work place knowledge and required skills.
It is very important to evaluate PDP because it helps to increase capability of person understand
and set their goals. Reflect on personal development plan is also essential as it help to recognize
person success, weak areas and likes.

ACTIVITY 1-A
1) Appropriate skills, behaviours and knowledge required by Human resource professional for two
position in department at Virgin media
Job role no- 1
Name of organization- Virgin
Media
Employee name- Robin
Department- HR department
Job role/ Position- Human
resource consultant
Knowledge Skills Behaviour
 Applicant must have
knowledge about their
industries and
employment related
laws, which make them
able to give right advice
to corporate managers
regarding worker
benefits (Conceição,
Sousa and Fontes, 2018).
 Human resource
consultant must have
knowledge of procedures
and principles for
personnel recruitment,
labour negotiation,
personnel information
systems, compensation
and benefits.
 Person should have
knowledge of
management as well as
 Active listening skill is
one of the skills, HR
professional required
for this job position
within organization.
This skill will be
developed and acquire
with practices. With this
skills HR consultant
give full attention to
what workers are saying
and asking.
 Along with this,
outstanding
communication skills is
also required by HR
professional for
position of human
resource consultant. It is
one of the top ability
that person should have
for this job role.
 HR professional
required positive
behaviour or nature
towards workers for
HR consultant
position. Person
provide support for
managers on absence
problems on workers
basis, transactional
behaviour by HR
consultant would
manage symptoms
more than cause of
absence related
issues.
 In absence of leaders
and manager,
applicant must solve
the problem of
employees, they
always stand by side

business principles
include in strategic
planning, leadership
techniques, human
resource modelling,
coordination of workers
and resource allocation.
 Along with this, HR
professional required
more knowledge for this
position in its
department that helps to
manage day to day
operations effectively.
 Person have better
knowledge of laws, court
processes, legal codes,
agency rules,
government regulations
and executive order.
 Human resource
consultant know how to
provide variety of
specific and general
advice to company.
Applicant is required to
communicate with large
number of people on
regular basis, these
individual work at
varied designations in
company.
 Time management is
the third skills required
for above position.
Among the top qualities
which define a skilled
HR consultant are time
management skills. It is
very essential for
person to extensively
manage time and done
all required work in
timely manner.
 Mentoring and
motivational skills is
also required for HR
consultant by human
resource professional
along with above skills.
of people who are
working together at
same platform in
order to gain
competitive
advantages for Virgin
Media.
 HR consultant
perform advanced,
administrative and
specialized duties in
designated HR
program, applicant is
accountable for
providing high level
support in department
of HR.
 Human resource
consultant must have
flexible work style,
that they can change
according to the
situation and demand
of management to
manage everything
smoothly.

Job role no- 2
Name of organization- Virgin
Media
Employee name- Smith
Department- HR department
Job role/ Position- Training
and development manager
Knowledge Skills Behaviour
 Training and
development manager
must had knowledge of
effective and the best
training programs, in
which one of the best
they will choose to
enhance work ability of
existing employees as
well as new applicant.
 Applicant must have
knowledge how to create
training budget and keep
all operations regarding
their job within it.
 Knowledge of updating
training programs to
assure that department
make the best use of
available resources.
 Person must have
knowledge of workers
performance and human
 Critical thinking skills
is required by Human
resource professional
for T&D manager in
firm (Hidayat, 2018).
 They are able to use this
skill while assessing
sessions and materials.
Person must be capable
to determine the needs
of training of company
and recognize where
improvement can be
made.
 Training and
development manager
should have decision
making skills, which
help them to decide the
best training system to
meet needs of business.
Applicant need to be
able to review
 Training and
development
manager must have
helping nature in
themselves.
 They are able to
identify the
requirement of
people regarding
training and
development.
 Managing behaviour
is needed for this
position according to
HR professional,
because it helps to
manager training
programs and
employees in training
room while providing
training to all of
them.
 Position required

behaviour including
interests and personality
of people.
 The most important
knowledge required by
HR professional for this
position that is
understanding of
principles and
approaches for training
& curriculum design,
instruction and teaching
for individuals or
groups.
accessible training
approaches and select
those that good fit each
program.
 Leadership skills is the
third skill required by
HR professional for
T&D manager. It is
very important for
person to have this skill
because they are often
in charge of workers
and accountable for
many programs.
preferring to work
with co-workers in
department rather
than work alone, and
being personally
connected with team
members on job
within Virgin Media.
 Training and
development
manager position
required maintaining
& establishing
personally
challenging
achievement aims.
Activity 1a)
2) Professional personal skills audit and professional development plan
Skills and Knowledge which I consider to be
essential for my current job role
My ability rating (1-5)
Active listening skill 5
Communication skills 5
Time management 2
Procedures and principles for personnel recruitment
knowledge
3
Knowledge of government policies regarding
employment
1
Knowledge and skills which I consider to
be important for my development /job
role in my future career
My ability rating (1-5)
Critical thinking skills 4
Decision making skills, 2
Leadership skill 3
Knowledge of the latest training programs 1