Skills, Knowledge, and Behavior for HR Professionals

Developing Individuals,
Teams and Organisations

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine appropriate & professional knowledge, behaviour & skills which are needed by
Human resource professionals................................................................................................3
P2 Personal skills audit to identify appropriate skills, knowledge & behaviour for a given job
role..........................................................................................................................................4
TASK 2............................................................................................................................................9
P3 Difference among organisational & individual learning, training & development...........9
P4 Analysis of requirement for continuous learning & professional development in order to
drive sustainable business performance...............................................................................11
TASK 3..........................................................................................................................................12
P5 Demonstrate how HPW contributes to employee engagement & competitive advantage in a
specific business situation....................................................................................................12
P6 Different approaches of performance management along with this how it support high
performance culture & commitment....................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource is the division of business organisation which is charged with screening,
finding, hiring & training of applicants and also providing employee-benefit programs. Human
resource professionals plays an important role within an organisation as they make use of skills,
knowledge and expertise in order to hire effective employee. Skill audit is defined the procedure
which can be adopt to identify skill gaps within a company (Bott and Mesmer, 2019). In addition
to this, it help an individual in gaining insight about what are the their strong skills and where
they lack so that they develop effective strategy for improvement which leads to both personal as
well as professional development of staff members. Continuing professional development is
defined as an holistic approach which is used by expertise and professionals in order to improve
skills, knowledge & competencies as well. Personal SWOT analysis is defined as the procedure
of gaining insight about own strength, weaknesses and opportunities as well. Personal
development plan is basically a set of objectives and goals that is developed to the attain the life
as want. In addition to this, personal development plan includes setting goals, analysing
weaknesses and strength & reviewing progress in an effective manner. In the present report,
Virgin media is taken into consideration. It is a British telecommunication company that provide
television, telephone & internet services within UK. The company was founded in the year 2006
and its head office is situated in England, United Kingdom. The report will cover various skills,
knowledge as well as competencies needed by HR professional. In addition to this, personal
develop plan is made and SWOT analysis is conducted to know strength and weaknesses.
Importance of continuous and professional development & leaning is elaborated in the report.
Moreover, contribution of HPW in a company and different approaches of performance
management is cover in the report.
TASK 1
P1 Determine appropriate & professional knowledge, behaviour & skills which are needed by
Human resource professionals
One of the main objective of HR professionals is to support overall business plans as well
as policies so that objectives are attained within given time period (Denhardt, 2018 ). In relation
to Virgin media, it is analysed that there is a requirement of human resource advisor and for this
skills, knowledge and behaviour is given below:

Knowledge Skills Behaviour
1 Legal knowledge: It is
associated with the laws &
regulatory cognition that is
present in HR foe managing
and coordinating staff
members.
Communication skills: One of
the most essential skill required
in HR so that all the job roles
and responsibilities is properly
communicated to employees. In
addition to this, it also help in
effective implementation of
activities without any confusion
and delay as well.
Ethical behaviour: It is a form of
behaviour by which discipline is
maintain at workplace and is
significant for growth and
development of company.
2
Managerial knowledge:
Understanding about
management & system is
important significant as it assist
in gaining profit & sustain in
complex business environment.
In addition to this, it also help
in understanding employees
which has positive impact on
productivity & profitability of
company.
Decision making skills: The
Human resource manager
require to take decisions in
different situations so that
performance is maintained of an
organisation.
Transparency: It is helpful in order
to clear things to staff members as
they are capable in order to achieve
their objectives. Transparency can
be develop by having leadership
skills that motivate employees and
enhance the performance of
respective organisation.
M1 Provide a detailed professional skills audit which demonstrates evidence of personal
reflection & evaluation
Professional skill audit is defined as gaining an in-depth understanding about the skills that
is required in order to become a professional person. It is analysed from the audit that is
significant to have an effective communication and decision making skills as it help in
developing formal relation with other people and also assist in dealing with the situation in an
effective manner. In addition to this, it is determined that if there is transparency then there is