Unit 4–Management and Operation.

Unit 4–Management and
Operation

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1.different roles and characteristics of a leader and a manager within Uber ...........................3
TASK 2............................................................................................................................................6
P2.Role of a leader and the function of a manager apply in different situational contexts. .......6
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.........................................................................................................7
TASK 3............................................................................................................................................9
P4. Key approaches to operations management and the role that leaders and managers play. ..9
P5.Importance and value of operations management in achieving business objectives of Uber.
...................................................................................................................................................11
TASK 4..........................................................................................................................................12
P6.Factors within the business environment that impact upon operational management and
decision making by leaders and managers ...............................................................................12
CONCLUSION .............................................................................................................................13
REFERENCES .............................................................................................................................14

INTRODUCTION
Operation and management is categorised as transformation of raw material and varied
resources in order to convert the same into finished products for the major purpose of attaining
prominent edge in competitive market. These business procedures are focused over initiating
business in such a manner that needs and customers can be satisfied in appropriate manner in
order to maintain efficacy and profitability within business. Management and operation help the
business to attain high edge profitability and business efficiency in the same manner
(Mendenhall and et. al., 2017). This report explains major concepts of management and
operation along with background of Uber. Uber is the organisation which offers hiring vehicles,
food delivery, packaged delivery, transportation, couriers and many more by undertaking
partnership with electric or motorised vehicles on rental basis. The company is pioneer in
providing self driving cars by which they have become one of the largest service provider in US.
Uber is covering 67% market share in ride sharing and 24% in food delivery sector which proves
their robust market share. This report is associated with understanding numerous functions and
characteristic of the manager and leader within Uber along with significance of operational
management.
TASK 1
P1.different roles and characteristics of a leader and a manager within Uber
Leader: A leader is the person who is possessed with huge capabilities in order guide
their workforce to get the tasks done in such a way that they inhale motivation so that to render
direction to them. With the help of adopting appropriate leadership style goals of the business
entity can be accomplished in appropriate manner due to which subordinates can perform task in
better way. Leaders are the person who are providing guidance to the company by which they
subsists overall responsibility of guiding employees and rendering training through learning
programs (Glass and Cook, 2016).
Manager: A manager is the person who is persists with the responsibility of monitoring and
managing organisational activities so that to align employees responsibility with organisational
goals. For operating business activities in proficient manner manager is having role to manage
those business tasks. For Uber their manager of the organisation is undertaking whole

responsibilities in order to render direction to their working employees in order to attain aims
and objectives of the business in prominent manner.
Role of a leader
Inventive sight: A leader is requisite to perform various business functions in order to provide
innovative business insight so that to guide team mates for attaining goals and objectives in
prominent manner. In this manner within specified time limit path of meeting goals can be
made due to which prominence may be inhaled (Müller and et. al., 2018). In the context of
Uber the manager of the organisation is managing overall aims and objectives of the
business in such a way that to attain business objectives in appropriate manner.
Handling capacities: A leader is associated with the role of intensifying those capabilities in the
business by which complexities of the business can be managed and minimised in
appropriate manner. Manager is having role to amplify business efficacy in effective manner
so that to remove complexities and attain levelling up of the business. In the context of
Uber, manager of the organisation are provide trainings to employees so that to render
higher capacities and positive attitude as well.
Roles of Manager: -
 Authority to frame Policies: One of the most significant role of the manager is to
introduce such guidelines and rules by which policies can be framed. Organisation are
associated with their own rules and regulations which are required to be followed by
every employee so that to carry out effective business functions. In this business can be
conducted in ethical manner along with high edge sustainability.
 Deputation of Responsibilities: Leader is having role to delegate responsibilities within
people on the basis of their skill set and capabilities. In the reference of Uber the manager
is trying to delegate responsibilities so that to execute their task in proper manner.
Characteristics of Manager and Leader:
Basis Manager Leader
Characteristics  Time effectualness Skill:
Time is defined as one of
the crucial aspect by which
effective plans can be
 Allure personality: A
leader is laced with high
charisma due to which they
are attractive and alluring.