Management and Operations in Tesco

This document discusses the management and operations practices in Tesco, including the roles of leaders and managers, theories and models of approach, and the importance of operations management. It provides insights into the company background, the comparison between a leader and a manager, and the functions of management. The document also covers the role of a leader and the function of a manager in different contexts, as well as the 'hard' management skills and 'soft' leadership skills. Additionally, it explores theories and models of approach, such as situational leadership, contingency leadership, and system leadership. The document concludes with recommendations for improvement and references for further reading.

Management and Operations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Activity 1.........................................................................................................................................1
Company Background.................................................................................................................1
Comparison Between a Leader and a Manager...........................................................................1
Theories and Models of Approach...............................................................................................3
Activity 2.........................................................................................................................................4
Covered in PPT............................................................................................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Management and operations are major practices of the business which regulated and
operated for the purpose of gain high profit in the market. The management is basically comes
under the administration of any business or company. It is completely responsible for manage all
operations within business environment. There are main functions of the management are
planning, organizing, staffing, controlling, and directing etc. the management is also responsible
for the decision-making. In which the top-level management at any firm need to take some
effective decisions for run all operations on a progressive path. Operations include all those
activities which a company cover for achieve its decided goals in the any market segment. These
all operations of the company are supervises by the management of the company. This is
discusses the management and operations of the Tesco.
Activity 1
Company Background
Tesco is one of the leading British retail companies, headquarters in England, United
Kingdom. Currently the company mainly offers groceries, clothing, and consumer goods etc. in
13 countries, like; UK, Malaysia, Ireland, Poland, Czech Republic, Hungary, etc. It has almost
6800 supermarkets and stores in these countries and other side 450,000 number of employees are
currently working in this organization. The Tesco following the hierarchical management
structure in their business operations. With this structure the management at the company is
smoothly giving their orders and commands in a systematic channel from the top-level
management to the lower level management.
Concept of Leadership and a Leader
Leadership is the quality of lead and inspire people or employees in the teamwork for
achieve common goal. In other side the leader is a person which embody leadership actions and
mindset (Aga, Noorderhaven and Vallejo, 2016). For effective leadership the leader always need
to improve their some skills, like; motivation, time-management, communication etc. These all
skills are very necessary for a person which want to be a good leader for their team.
Concept of Management and a Manager
Management is a administrative practice which supervise and operate by the manager.
The manager is the only person which responsible to take decisions for make an effective
management environment for the company. For run all operations within company the manager
at Tesco also need to use major management skills, like; decision-making, planning, innovation,
communication etc. in their daily life. There are many activities called; planning, organizing,
staffing, controlling, and directing are comes under the management work, and the manager
needs to cover these all activities in productive way.
Comparison Between a Leader and a Manager
Roles
Leader Manager
Position or Purpose A leader is a person which
responsible for lead and
motivate to those employees or
member which comes under
their command. The leader
also work for implement
decisions of the top-level
A manager is a person which
responsible for manage and
operate all business activities
with their management skills
(Mochklas, 2016). It is also
responsible for take major
decisions for the growth of the
1

management in workplace for
achieve decided target.
company. The manager also
has right of give order to the
leader within the company.
Characteristics
Visionary The leader's vision is to
perfectly lead their team
members for complete the
common target in specific time
period.
The manager's vision is to
operate all business activities
in productive way for the over
all growth of the company.
The manager also take actions
towards maintain high
reputation of the Tesco in the
market.
Executer The leader always motivate
and inspire their team
members for improve their
performance at workplace.
The manager controls all
processes of the company for
monitor the final results. It is
also work for identify
problems within the company
and then use some strategies
for solve them.
Outcome A leader always focuses on
gain effective results from
such activities which was
covered in their leadership
(WOLF, 2015). It also uses
some leadership skills for
achieve positive outcomes
from teamwork.
It is providing specific
guidelines and direction to the
leader and also to the other
stakeholders.
Role of a leader and function of a manager in given contexts;
1. Major Product or Service Launch: The leader play great role when the Tesco launch their
any major product or service in the market. On the launching time the company need to promote
their new product at the initial stage for aware people in the market. In which the leader is the
person who guide and motivate their employees for product promotion. It also provides visionary
to the employees about 'what to do', when to do', and 'how to do' in this situation. The leader also
responsible for align their team for perfectly launch the new product or services in the market.
These all roles of the leader are too necessary for the Tesco to achieve it's all objectives in
specific time period.
Other side the manager is the person who take decisions for launch new product or
service in the market. In which before launching, the manager prepare a specific plan for new
product launch. This plan always included some major terms like; product type, target market,
launching date etc. It also identifies the scope for new product or service. It prepares schedules
and needed budget plan for the new product or service (Ten Roles of a Manager in an
Organization, 2019). Then it gives orders to their medium and low-level management for
implement the plan of new products or service launch at workplace. In plan implementation
2

process it is also organizing, controlling and directing all activities which are related to the new
product or service launch.
2. Conflict Management: In the teamwork many times the leader faces some conflicts related to
the management, like; Disseminator, Disturbance, and negotiation, etc. In which to perfectly deal
with these all conflicts the leader always uses their leadership skills, always try to discuss with
their employees and upper-level manager about these conflicts, and also take some necessary
actions towards solve these conflicts at their workplace for maintain good work culture within
teamwork.
In other hand The manager also faces some conflicts during their operations. It needs to
take effective decisions for solve these all conflicts at workplace. For take effective decisions it
needs to use forecasting and decision-making techniques. The communication also major tool for
the manager which it always needs to put on improvement mode for gain productive results from
their all practices. There are written rules, policies and agreements are also the manager need to
consider during their operations (Herman, 2016). It also evaluates all management practices for
make more productive them. Management review system also big aspect for the manager where
it is responsible to identify their current performance. These all functions of the manager are very
helpful in the over all growth of the Tesco.
'Hard' Management Skills and 'Soft' Leadership Skills
'Hard' management skills refers those skills where the manager control their operations
within Tesco in strong manner. These hard skills of management includes planning, management
of marketing campaign, forecasting, etc. In other hand the 'Soft' leadership skills refers such
skills where the leader take action towards make an effective workforce (Northouse, 2018). In
this condition the leader use soft skills like; communication, decision-making, problem-solving
at their workplace for improve performance of the Teamwork.
Theories and Models of Approach
Situational Leadership: On the basis of Hersey and Blanchard situational model the leader
always need to adjust and set their leadership style according the teamwork situations. This
adjustment leadership style is too important in their influence employees or followers for self-
development. Suppose the Tesco want to launch new product and services in the market. In this
situation the leader need to participate and direct their teamwork for give support in the process
of new product launching.
Contingency Leadership: According to the Fiedler's contingency theory, the leader's
workability and skills are not enough for achieve successful leadership. There are many other
factors also gives effective input in a successful leadership. For example; in the teamwork the
leader facing some conflicts. In which to solve these conflicts the leader need to take help from
their upper-level manager and employees for take necessary suggestions. So, all factors which
related to the leadership are also giving input in success of leader.
System Leadership: System leadership make able to the leader to create or develop the
conditions where all employees can work effectively for achieve common goals. According this
leadership the leader is most responsible person for create a systematic channel of all activities
within teamwork (McKibben, 2017). Suppose the Tesco launching new product or service in the
market. In this case the leader need to handle all activities in systematic way which related to the
product launch.
Recommendations
Here is the manager and the leader, both are highly impacting to the business
environment of the Tesco in positive term. They are systematically taking their respective
3

responsibilities and giving great contribution in the growth of the company. There are both still
need to improve their own skills for achieve more effective results at workplace. Improvement
also necessary for the good performance of the Tesco.
Activity 2
Covered in PPT
CONCLUSION
It can be concluded that the leader and the manager playing great role in the Tesco.
Without them the company not able to achieve its decided business goal in the market. The
manager is highly responsible to take effective decisions for the all over growth of the company.
In which the leader is responsible to employ these all decisions at the workplace. There are many
theories and models of approaches are mentioned above which are very necessary for perfect
leadership. Here is operations management also playing great role in the achievement of business
objectives. Key operational approaches are also very helpful in reduce waste within production
process and also in improve company's efficiency. The management of the Tesco necessarily
need to follow all terms of operations management within business environment for gain high
competitive advantage in the global market.
4

REFERENCES
Books and Journals
Aga, D. A., Noorderhaven, N. and Vallejo, B., 2016. Transformational leadership and project
success: The mediating role of team-building. International Journal of Project
Management. 34(5). pp.806-818.
Mochklas, M., 2016. Role of Leader in Creating Organizational Culture and Product Innovation
to Reach Sustainable Competitive Advantage (Study on Ngingas Metal Village SME of
Sidoarjo, East Java). The International Journal of Business & Management. 7(4).
pp.251-256.
Herman, R. D., 2016. Executive leadership. The Jossey-Bass handbook of nonprofit leadership
and management, pp.167-187.
Northouse, P. G., 2018. Leadership: Theory and practice. Sage publications.
McKibben, L., 2017. Conflict management: importance and implications. British Journal of
Nursing. 26(2). pp.100-103.
Lennon Olsen, T. and Tomlin, B., 2019. Industry 4.0: Opportunities and Challenges for
Operations Management. Brian, Industry.4.
Dierynck, B. and Labro, E., 2018. Management accounting information properties and
operations management. Foundations and Trends® in Technology, Information and
Operations Management. 12(1). pp.1-114.
Eyers, D. and Naim, M., 2019. Project management for effective operations management. In
Contemporary Operations and Logistics.(pp. 11-27). Palgrave Macmillan, Cham.
Bendoly, E., McClintock, A. and Pandey, R., 2017. Human Behavior In Operations. In The
Routledge Companion to Production and Operations Management.(pp. 326-342).
Routledge.
Sharma, R., 2018. Essays on Operations Management(Doctoral dissertation, Pennsylvania State
University).
Afy-Shararah, M. and Rich, N., 2018. Operations flow effectiveness: A systems approach to
measuring flow performance. International Journal of Operations & Production
Management.
Online
WOLF, J. 2015. 6 Essential Leadership Responsibilities that Build Effective Teams. [Online].
Available Through: <https://www.tlnt.com/6-essential-leadership-responsibilities-that-
build-effective-teams/>.
Ten Roles of a Manager in an Organization. 2019. [Online]. Available Through:
<http://www.papertyari.com/general-awareness/management/ten-roles-manager-
organisation/>.
5