Management and Operations

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1 ................................................................................................................................................4
P1: Define and compare the different roles and characteristics of a leader and a manager.. .4
LO 2.................................................................................................................................................6
P2 : Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts..................................................................................................6
P3: Apply different theories and models of approach, including situational leadership, systems
leadership and contingency...................................................................................................7
LO 3.................................................................................................................................................9
P4: Explain the key approaches to operations management and the role that leaders and
managers play.........................................................................................................................9
P5: Explain the importance and value of operations management in achieving business
objectives..............................................................................................................................10
LO 4...............................................................................................................................................12
P6: Business environmental factors which h affect leaders and mangers in decision making 12
CONCLUSION ...........................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Operation management is the process in which mangers and leaders mange all the
activities of the organization. Operational management is also administration of the practices in
the business which helps to create high level of the efficiency possible in the company. This is
concern with the covering labor and row material into the services and goods as efficiently as
possible to increase the profit of the company.
This report will briefly explain organizational management withing the TESCO
company. It will compare the roles and Characteristics of the manager and leader of the TESCO
and provide the example of leaders role and mangers functions in different situations. This report
will also apply the leadership theories , approaches and this will include situational leadership,
systems leadership and contingency. This report will also explain key approaches to the
operational management and role of mangers and leaders in those key approaches. This report
will provide the impotence of the operational management in the TESCO company to achieve
goals and objectives of the company. In the end this report will analyze and assess the factors
within the business environment which can impact on the operational management and decision
making process by the mangers and leaders.
Management Structure of TESCO

LO 1
P1: Define and compare the different roles and characteristics of a leader and a manager.
Leader:
Leader is the person who has inbuilt art of motivating a group of people to act toward
achieving a common goal. Person possesses the combination of personality and leadership skills
that makes others to follow them.
Manager:
The person who is responsible for supervising and motivating employees and direct them
to work in achieving common goal for organisation. It has several responsibilities like
organizing, staffing, managing, controlling and much more in the company.
Roles and Responsibilities of Leaders and Managers with differences
Leader Manager
Leader leads the group of people in achieving
the objective goal. Leader is the person who is
ideal for many people, followed by them.
He motivates them to do their work with
enthusiasm and great efforts.
The Manager is the person who manage and
control the staff of any organization. He guides
the people and organize them in such a way so
that they can do their work smoothly in the
organization.
The leader posses such characteristics like he is
a good communicator, motivates other people,
honest for the organization, he thinks in
innovative way, empower the people toward
their goal. Leader is extra ordinary person, who
has followers, and the people should listen
him. He does the task with self-confidence.
The Manager posses qualities like leadership in
order to be a good manager, he leads the staff,
with using his experience, management of the
staff, gain knowledge to apply for achieving
the goal, manages the timing, communicate
properly, intelligent, he has problem solving
skills.
The Leader has many roles and responsibilities
at the workplace, first of all he needs to lead
The Manager has managerial skills, like he
plays many roles and responsibilities in the