Unit 4 - Management and Operations

Unit 4 - Management
and Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK-1............................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and a manager.........3
TASK-2 ...........................................................................................................................................5
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.......................................................................................................5
P3. Apply different theories and models ....................................................................................6
TASK-3............................................................................................................................................7
P4 Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................7
P5 Explain the importance and value of operations management in achieving business
objectives.....................................................................................................................................8
TASK-4 ...........................................................................................................................................9
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.....................................................9
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Management in any company plays major role in the growth and success of a company.
Management of the company focuses on the planning, staffing, organising and controlling of the
activities that are to take place in the company. Both managers and the leaders in the company
helps with the management and the functioning of the company. Both managers and the leader
have different work to which they are obliged (Weiand and Akinci 2019). The main aim of any
business is to achieve growth and earn profit. This aim and objectives of the company are
achieved by the role and the management duties of the leaders and the managers. This report
consist of operations and management of the Debenhams company. Debenhams is a
multinational British retailer that operates in departmental stores and is famous as fashion
retailer. The company was founded in 1778 and have its headquarters in London, United
kingdom. This report helps in examining the functions and roles of a leader and the manger in
the company.
MAIN BODY
TASK-1
P1 Define and compare the different roles and characteristics of a leader and a manager.
In a company there are leaders and managers that helps the company with its
management and functioning. This helps a company to grow more by achieving the goals of the
company. Debenhams is a multinational retailer which deals in operations of the departmental
stores.
Roles of leaders: Provide Guidance: It is the very important role of a leader to provide guidance and
assistance to the members of the team working under them (Wang 2020). They guide the
team in direction to achieve the set goals of the company. Communicate with teams: This is also an important role under which a leader maintains
the transparency with its team by communicating and letting the team know about the
company's strategies and the ways to reach the desired goals of the company. Motivate teams: A leader is the one who motivates its team so that the motivation helps
them to boost their confidence which due to which their productivity increases. This also
helps in increasing the company's productivity and growth (Wang 2019).

Characteristics of a leader: Self awareness: The leaders of the company always change themselves in accordance
with the targets and the situations that arise in the company. They are self aware of the
situations and try to modify themselves with respect to it. Encouragement of strategic Thinking: The leaders are always focused on encouraging
the strategic thinking in minds of employees. This way they motivate employees to give
higher employee productivity. Focused on Development: the focus of any leader is always on the development of the
company and how a company can reach its set goals. This way leader plans strategies
which he implements while working with his team members.
Roles of manager: To monitor: the main role of a manger is to monitor teams and also the work or tasks
which are assigned to them. This is an effective way to management of the work and
employees. Setting of objectives: The manager of the team set goals or targets which are to be
achieved by the team of employees. This helps the employees to be focused on achieving
goals in the time frame given. Resolve conflicts: It is the responsibility of the managers to resolve the dispute between
the employees or with the management. Managers try to maintain peace and create
friendly environment suitable for them to work.
Characteristics of manager: Handle Pressure: The managers at the company are very good at handling pressures
when any situation arises (Sarkis 2017). There are many situation in which the company
is expected complete given work early and responsibility is on managers to make the
work complete on time. Appreciate: the managers always try to motivate its employee to work hard by
appreciating them which enhance their performances.
 Building of work Culture: The managers helps in building the work culture at the
company so that it grows in a proper way by assigning goals and the ways in which it can
be achieved by the employees (Aboubakar, et, al., 2020).