This report explores the roles and responsibilities of leaders and managers within an organization, using Unilever as a case study. It examines various leadership theories and concepts, including situational leadership, systems leadership, and contingency theory. The report also delves into the importance of operations management in achieving business objectives, analyzing key approaches such as total quality management, just-in-time, continuous improvement, six sigma, lean production, and queuing. Furthermore, it assesses the impact of factors like corporate social responsibility, sustainability, stakeholders, and organizational culture on the business environment and wider community.