Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1. Distinct roles as well as characteristics of leader along with manager............................1 TASK 2............................................................................................................................................3 P2. Examination of examples of the ways role of leader and manager functions are applied in distinct situational contexts....................................................................................................3 P3. Application of theories along with approach models.......................................................6 TASK 3............................................................................................................................................8 P4. Operations management approaches along with role that managers and leaders play.. . .8 P5. Importance and values that operations management have in achieving business objectives. ................................................................................................................................................9 TASK 4..........................................................................................................................................10 P6. Factors within environment of business which impact operational management as well as decision making by leaders and managers...........................................................................10 CONCLUSION..............................................................................................................................11 REFERENCES..............................................................................................................................13
INTRODUCTION Management is said to multipurpose organ which gets work accomplished by others in smart manner (Alderton and Saieva, 2013). It comprises of activities related to setting organisational strategies and coordinating efforts of key resources to accomplish goals in organised aspects. Similarly, operation is characterised to precise term about the ways conceptual variable are convertedintomeasurablevariablesandsellingitwithinmarketforearningrevenues. Management and operation are obligatory for business concern for executing daily activities seamlesslyandmakingbestutilisationofresourcesthatresultsinoverallproductivity improvement of entity. To gain knowledge about management and operations, Waitrose Limited is chosen that is retail sector based entity dealing in supermarkets. The report covers differences among leaders and managers in consideration to roles with responsibilities, ways role of leader addition to manager functions are applied in certain situations and application of approach models. Further, it involves approaches to operations management, role of managers and leaders, valuesandimportanceofoperationsmanagementtoachieveobjectivesandbusiness environment factors impacting operational management with leaders and managers’ decision making. TASK 1 P1. Distinct roles as well as characteristics of leader along with manager. Definition of manager addition to leader Leader:According to Drucker, 2019, Leaders are defined as human who have followers in bulk numbers. Leader possesses uncountable tactics that inspires other to complete tasks or operations for achieving objectives (Drucker, 2019). These people understand strengths of others and bring out best abilities of the team members so to keep team on track so to avoid delays. They assist in creating frameworks for motivating individual to utilise their key skills, efficiency and capabilities to contribute in completion of project work. In context to Waitrose Limited, leaders execute activities in sequential manner in order to guide and direct staff members for accomplishing desired outcomes. Manager: According to Market Business news. 2019, Managers are those individuals who exercises activities to manage company (Market Business News. 2019). Managers are 1
expert in their own field and are support system for other manpower. They have powers for sourcing, hiring, performance appraisals, training and monitoring attendances. In addition, managers are liable for controlling together with administering individuals as well as other staff members.Managersworkingwithin WaitroseLimitedproperlyrepresentgroup’sinterest addition to efforts for self as well as institutional success. At workplace, managers also have power to authorise employees vacations along with approving overtime. From the above definitions, it can be said that manager and leader have various commons among them such as both have abilities to execute strategic vision, directing day to day efforts, establishing work rules and operating procedures and most important focus on people. Comparison between manager and leader on the basis of traits, authority & power as well as roles & responsibilities. Comparison basisManagerLeader TraitsManagersofWaitrose limited possess traits of self motivation,passionfor success,persuasive, adaptive,innovative, understandable,visionary, calm,loyal,receptiveand humble(Managerstraits. 2019). WithinWaitroselimited, leadershavekeytraitsof communicator,decision maker,accountable, optimism, emotional stable, selfconfident,acting strategically,managing complexities,fostering creativity, team builder and buildinglasting relationships. Roles & ResponsibilitiesOrganisationalmanagers haverolesand responsibilitiestoenvision goals,managinggrowth, fosteringinnovation, improvingefficiency, Leadershaverolesand responsibilities for resolving teamconflicts,motivating manpower,assistingvision totopauthorities, communicatingclear 2
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looking out for competition, managingchange,opting accurateinformation technology,formulating strategies,makingeffective decisions,ensuring compliances,promoting business operations globally. instructions,providing trainingprogrammes, monitoringemployee participation,managing operationflow,producing anddistributingreports aboutappropriatehuman capitalandexecuting strategies (DRURY, 2013). Authority & PowerManagers of the institution have authority with power to delegate workings to others andimplementchangesas andwhenrequiredwithin entity. Organisationalleadersare provided with authority and powertoexecutework providedbymanagerial positions as well as assigning tasks to manpower. TASK 2 P2. Examination of examples of the ways role of leader and manager functions are applied in distinct situational contexts. Within Waitrose Limited when business activities are executed by manpower, leaders and managers plays crucial role in completion of each task in most productive ways. Leaders as well as managers have various roles in distinct situations which arise at different duration. Some of the situations along with roles that leader and manager plays are as follows: Fayol’s Description of Managers role: Fayol has introduced five managerial functions so that work is executed in sequential manner to attain goals. The five functions emphasis on relationship among management and their manpower which provides reference points to solve problems in creative manner (Henry Fayol's management Function. 2019). Five functions are as described: 3
Figure1: Henry Fayol's management Function. 2019 (Source: Henry Fayol's management Function. 2019) Planning: The foundation of other managerial functions is planning. It is organised foresight, process of thinking, based on facts along with experiences which are mandatory for intelligent action. It provides road map to look forward to achieve objectives in better manner. Managers of Waitrose Limited plays effective role of building plans to forecast future within existing duration. They motivate people to take active participation within entire business. At selected entity, managers plan activities and link them with distinct management levels. Organising: It is considered as important managerial functions (Grote, 2012). When organisational functions are well organised then only they can function well. All entities have sufficientcapital,manpoweradditiontorawmaterialswhichfurtherhelpsinsmoothly conducting practices and building best working structure. In relevance with Waitrose limited, managers plays role of building organisational structure with effective functional divisions together with tasks to run the entity smoothly. With increase in n umber of functions, selected institution expands in vertical along with horizontal manner. 4
Commanding: It is said to giving orders or instructing team to complete their tasks. When employees are given orders along with clear working instructions they become familiar with what exactly is required by them to work. Managers within respective company has role to give concrete instructions in concerned with activities that are to be carry out by subordinates. Successful manager possess integrity, clearly fosters communication and make decision on basis of regular audits. Managers are capable to encourage a team along with workforce to take innovative initiations. Coordinating: It is related to galvanisation of motivation as well as discipline within group dynamics that necessitates clear communication and effective management (Heizer and Render, 2018). Waitrose Limited functions better as all its actions are properly harmonised with each other. The positive influence of manpower attitude and behaviour is key in coordination. Managers role is to coordinate team actions as well as procedures to effectively achieve objectives and ensures that all the practices works well when coordinated together. Controlling: It is connected with controlling resources as well as teams for implementing plans as well as makes alignment with organisational rules and procedures. Herein, selected organisational managers have role to examine progress against plans, ensuring adequate progress togetherwithsatisfactoryperformances,documentingexperiencesthatareobtainedfrom workings of plans that directs towards possible future experiences addition to taking corrective actions in order to deal with under performances. Application of functions through using examples of managers in distinct situations: Solving conflicts:Conflicts among staff members arise any time within Waitrose Limited.Conflictsarisebecauseofculturaldifferences,inadequatetraining,poorwork environment, miscommunication and many more. Conflicts can be resolved through delegating roles with authorities to each as well as every manpower performing work in company. Managers by applying the functions such as proper planning can forecast working environment, organises resources to utilise maximum of their capabilities, commanding or instructing team members to complete task, coordinate activities and control variances that can effectively resolve conflicts among staff members Time delivering services: To remain in competing scenario or in eyes of customers, it is essential to make delivery of goods on time but in case with Waitrose Limited various 5
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commodities are not delivered to customers on time. In order to make delivery on prescribed time, managers can apply their managerial role in various manners. For example, managers can apply planning function to forecast situations and accordingly make schedules, organising functionforgatheringallresourcesandgroupactivitiesintodepartmentsfordelegating responsibilities to make timely delivery, making coordination with superiors, vendors and distributors for providing products on exact time that is prescribed by entity to customers. They also establishperformancestandardsandcompareactualoutcomeswith setperformance standards so that if any deviation is felt remedial actions are taken to control practices and making on time delivery. P3. Application of theories along with approach models. The leadership theories that leaders of Waitrose Limited may apply in distinct scenarios are as explained: Situational leadership theory: It was defined by Kenneth Blanchard with Paul Hersey (Johnstone, 2016). According to the theory, there are sound principles that create leadership models to motivate manpower at different organisational levels to attain productivity. It helps in building and understanding relationships together with enhancing interactions with distinct units of system. The leaders adopt suitable styles according to arisen situation. Within Waitrose Limited, staff members fails to deliver products on time and to resolve it, situational theory is applied in which leaders carefully diagnose the situations that are reasons for late delivery, accordingly adapt behaviour for responding situational contingencies, communicate with others and manage movements that results in solutions. Strengths:Situationalleaderscanimproveefficiencyofbusinessthroughmanaging conflicts and forming productive groups that works to execute innovations in unique manner. They also formulate and implement strategies to respond challenging environment. Weaknesses: Various times. Thoughts or views provided by such leaders at Waitrose Limited so to respond complex situations are confusing and hard to implement which create difficulties for staff members to work. System leadership theory: In the year 1879, the theory was enacted by Ian Donald. As per the view points of such personality, organisational leaders creates situations within the system in which all members performs effective workings for reaching predetermined state in systematic manner. At selected firm, the theory is applied to solve staff member’s conflicts effectively by 6
carefully diagnose the situations that are reasons for conflicts, accordingly adapt behaviour for responding situational contingencies, communicate with others and manage movements that results in solutions. Strength: With system leadership theory, external changes are effectively adopted through proper emphasis on multiple dimensions that can help in dealing with tough factors and achieving goals (Jones and Robinson, 2012). For resolving arisen situations, leaders of respective firm create strategies and provide clarity to deal with circumstances in systematic manner. Weakness: There are various dimensions that may not be dependent on specific problem that can results in slow performance of operations that leads in delays to make proper decision. In addition, application of the theory requires proper direction of activities as well as takes more time in execution which creates more hurdles within the business. Contingency Theory: As per the theory leaders identify various aspects that are situated internal or externally so to apply their leaderships. At Waitrose Limited, by applying the theory leaders diagnose internal and external situations, make adjust in current behaviour according to contingency of situations, make interactions with others to understand and accept circumstances as well as make advance moves. Strength: With the approach, more emphasis can be made on dynamic circumstances as well as keeping environment favourable through understanding relevance of diverse aspects in context to situations. Weaknesses: Each and every situation that arise is different from others so it very difficult to apply such approach for getting appropriatesolutions. In addition, it is also uneconomical in nature. Hard as well as soft skills Skills are the capabilities that one individual have to complete work. Following are some skills that Waitrose Limited leaders have: Hard skills:These are measurable abilities that leaders leader develop with passage of time. Skills like using computer programs, writing plans and communication information are part of hard skills. Soft skills:Abilities that are within the individual by birth are soft wkills. They assist leaderstobecomebestintheirworkings.Softskillsofleadersincludesinterpersonal, communication as well as leadership skills. 7
Thus, chosen entity requires leaders with both skills to perform work in order to accomplish organisational goals in proficient manner. As some work needs hard skills while other are completed through soft skills in goal achievement in appropriate manner. TASK 3 P4. Operations management approaches along with role that managers and leaders play. Operationmanagement: Operations management is defined to procedure in which resources are used in best manner. The procedure translate raw materials to distinct stages in which a finished product is produced which helps in maximising business profits. For an entity, it is essential to carry out all stages with activities in proper manner for getting final commodity. Similarly, for Waitrose Limited leaders, it is essential for them to properly manage all their activities concerned with operations so that all the workings are executed properly and goals are accomplished effectively. Models concerned with managing operations are the followings: Just In Time: Another name for it is manufacturing management procedure established to meet customer requirements with limited delays (WHAT IS JUST-IN-TIME MANUFACTURING (JIT). 2019). It mainly emphasis on project plants, systems together with individuals. It has more capability to enhance business competitiveness for minimising wastages addition to maintain product quality and production efficiency. Waitrose limited is large retail firm that adopts the approach for improving their production levels addition to revenue maximisation. Leaders with the approach identify and make corrections with production procedures where obstacles occur. It also reflects hidden complexities related to inventory as well as make solutions for issues within production procedures. Managers plays role to emphase on implementations and leaders plays role to guide others for performing with fuller determination. Hence, such approach leads manufacturing of commodities without any delays as well as make on time delivery when ever required. It also eliminates time wastage, situations of overproduction and loss of inventory. Total Quality management:The another approach that results in long term success by achieving customer satisfaction (WHAT IS TOTAL QUALITY MANAGEMENT (TQM).2019). Within the approach, each employee contributes equally for improving commodities, procedures as well as culture within which tasks are performed to gain desired targets. It makes involvement of all manpower in ongoing improvements by managing product quality in effective manner. By using statistical data, communication aspects, coordination is made with quality disciplines and 8
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organisational culture. Waitrose Limited implements the approach for quality improvements so to achieve higher satisfactions from customers for products. For managers, they plays role to use all the quality management principles and integrate systems to focus on consumer perceptions in order to get favourable outcomes. Lean production: The approach is utilised to reduce wastage and assure quality through considering product designs throughout the stages of production till distribution. With this approach, managers of Waitrose Limited minimise as well as eliminate the tasks that are less productive or have fewer priorities. Within the approach, operation department repair faulty products, eliminates unnecessary workforce movement and reduce stock holdings. Leaders plays significantroleinmotivatingentiremanpowerforongoingimprovementswithintheir efficiencies. On workforce practices, managers focuses that no unnecessary moves are made and costs are reduced through making further improvementsin subordinatesproductivity and performances. P5. Importance and values that operations management have in achieving business objectives. All firms whether small or large applies operations management concept for attaining set goals in officious manner (Lee and Ritzman, 2015). Operations management posses their own importance along with values to attain the targets of business. Some are as elaborated: Importance of operations Management: Operations management importance within Waitrose Limited is under beneath: Increaserevenue:Theimplementationsofvariousapproachesconcernedwith operations management are important for enhancing sales volume so that revenues are also increased. Operation management produces quality products that attracts huge customer base towards entity which provide benefits in various manners. Hence, such management is important for increasing profits and helps in expansion of activities along with various operations at distinct locations with the purpose to enhance sales that can lead in increasing revenues within competitive market. Reduce wastage:Operations management conduct all activities and make utilisation of available resources by setting plans so that they can make reductions of wastage at huge level. In context to Waitrose limited, it is important as with effective plans all the paths are clearly managed that reduces wastages at all level of transmission of materials into valuable products so 9
that additional costs are reduced and profits are enhanced. Thus, adoption of the concept is very important to gain effective outcomes. Values of Operation management: Few values are as discussed: Potentiality for enhancing production:Operationsmanagement is valued more at WaitroseLimitedasitpossespotentialityforincreasingproductionlevelsofvarious commodities in systematic manner. Hence, application of such management enhances profits by conducting all operations in systematic ways so to get desired production level. Betterproductquality:Operationsmanagementisalsovaluedasitleadsin improvements of existing product quality in better manner (Molina-AzorĂn and et.al., 2015). The concept is utilised by managers of respected firm basically for their potential customer base so to enhance product quality as per their considerations. If it is not valued properly then results are seen in failure terms. Thus, organisations values operation management as it delivers better product quality so that sales volumes are improved with profit maximisation. TASK 4 P6. Factors within environment of business which impact operational management as well as decision making by leaders and managers. In present scenario, there are numerous factors exists that impacts operations management togetherwithdecisionmakingbyadministrators.Forrunningbusinessconcernswithin competitive market, analyses of all the factors are key to gain predetermined results. The presence of these factors may be internally or externally that can also lead business to make adoption of such factors effectively. Various factors that exist in dynamic business environment as well as impacts huge on operations management addition to decision making by various leaders and managers includes followings: Supplying raw material:The factor has huge potentiality to impact activities as well as operations of Waitrose Limited because of frequent changes within climatic conditions that results in non delivery of raw materials by suppliers at time more required. For example, the factor impacts operations management by not delivering required raw materials to units due to which further production gets hampered and production level decreases. In addition, the factor also hampers decision making at workplace as when materials are not supplied whenever 10
required then authorities main activities gets disturbed due to which their working become exhausted and they are not able to make effective decisions (Stevenson, Hojati and Cao, 2017). Herein, leaders have role to provide authority to subordinates to make order prior time before materials are required and managers have role to communicate superiors about the requirements in advance so that timely materials are supplied without any delays. Technology factors: In current era, there are numerous advancements or changes in technologies that disrupts operations management as well as organisational decision making. Consumers are becoming more demanded and to satisfy their requirements or demands it becomescrucialforbusinessconcernstoadoptupdatedoradvancetechnologiesfor manufacturing products. Waitrose Limited uses various technological mediums for delivering commodities according to customer preferences. Relatable technological factors include recent technological developments and technological diffusion rates that have more impacts on product offering through mediums associated with technology. Similarly, lack of adoption as well as implementing technology increases chances of business failures (Ulewicz, 2016). There are chances that technology fails at any time or becomes obsolete due to time passage that results in impacting workings of operations management and making decisions by authoritative positions. Thus, for managers and leaders have roles to frame decisions for adopting latest technology within production procedures, delivering products to distant clients and management functions on appropriate time. CONCLUSION According to presented report one can conclude that operation as well a management are crucialconceptsrequiredinachievingallthesetobjectiveseffectively.Managershave responsibilities to manage business growth, improving efficiency, designing objectives and schedules, choosing exact information technology and promoting business globally. In addition leaders have responsibilities to provide manpower all the required training programs, managing operation flows, executing strategies and resolving team conflicts. The traits within managers are passion for success, innovative, receptive, humble, persuasive and visionary. Leader posses traits of decision maker, conflict resolver, team builder and managing complexities. The managerial functionincludesplanning,coordinating,organising,controllingaswellascommanding. Different situations such as conflicts and huge time taken to deliver products to final consumers arise at workplace that needs more emphasis by leaders and managers. Theories such as 11
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situational leadership, contingency leadership addition to system leadership theory are applied to deal with various situations. Few approaches within operations management are just in time, lean production as well as total quality management. Importance of operation management is said to reduction of wastage and enhancement of revenues. Values such as ability to improve production level and producing better quality products are among operation management. Factors such as technological changes and time taken by suppliers to deliver raw materials impacts operation management along with decision making as whole. 12
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