Management and Operation

Management and Operation
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Table of Contents
EXECUTIVE SUMMARY.........................................................................................................3
SECTION 1:.....................................................................................................................................4
INTRODUCTION...........................................................................................................................4
Defining manager and leader and comparing them based on roles and characteristics..............4
Similarities between a manager and a leader..............................................................................5
Difference in the role and functions of manager and a leader....................................................5
Roles and functions of manager and a leader in different situation within organization............7
Different leadership theory: Situational, System and Contingency. ..........................................8
CONCLUSION..............................................................................................................................12
SECTION 2....................................................................................................................................12
Operational functions of SME:.................................................................................................13
Key approaches to operation management and roles managers and leaders play to achieve
organiztional objective through these approaches. ..................................................................14
Ways in which operations management is helping to achieved SME business objectives.......16
Factors that impact operation management and decision-making by leaders and managers....18
Operational efficiency can be achieved to successfully meet business objectives using
appropriate management and leadership approaches................................................................19
CONCLUSION ............................................................................................................................20
Recommendations:.........................................................................................................................20
REFERENCES..............................................................................................................................21
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EXECUTIVE SUMMARY
Management and their operations are an integral part of the organization and OC&C Ltd
considers it as an area of their administration functions in which they redesign and control the
process, operation and structures of their organization to increase efficiency and productivity. In
the further report the following points are touched upon : section one explains about OC&C Ltd
and its management structure, definition of manager and leader and difference in their roles and
function in different organization situations. Different theories and models of approach in
situation, system and contingency leadership applied in the given environment and also assessing
their strength and weakness. An evaluation on contemporary theory is also done. Sections two
talks about key approaches of operational management which managers and leaders adopt to
achieve objectives and their roles. Assessing internal and external factors of business
environment and their impacts on manager and leader's decision-making. Proper evaluation of
operational efficiencies to meet business objective using management and leadership approaches.
In the last part evaluation of application and factors impacting business environment of
operations management theory and approaches is done .
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SECTION 1:
INTRODUCTION
Operations management is the area of management which is concerned with controlling
and administrating the processes, practices and redesigning and recreating them. It is a tool by
which all the production, manufacturing or the services are planned, organized and supervised.
Oak Cash and Carry Ltd. is a food wholesaler company incorporated in 2000 and it's
registered office is in Banbury, Oxfordshire, United Kingdom. The management structure of Oak
cash and Carry is a hierarchy structure. At the top there are various boards of directors, followed
by CEO and general manager, then comes assistant managers or the departmental manager and
lastly subordinates. They have a well-coordinated chain of command and plan of control. In the
further report there will be detailing on the following points: difference in the role and
characteristics of manager and a leader, applying their roles in various organization situation and
different theories of leadership. Also, the focus will be on assessing the factors within the
business environment that impact decision-making by leader and managers.
Defining manager and leader and comparing them based on roles and characteristics.
Manager: A manager is a person who manages all the activities and undertake, controls
and administrating the affairs of the organization or group of staff. Managers of Oak cash and
carry are good at delegating the tasks to the employees and sets clear expectations. They also
follow SMART methodology to do the work.
Management: It is the process of making plan, organize resources for the firm, staffing
suitable candidate for the job, directing their efforts and controlling their performance. A group
of people when perform these functions it is called management. Management of Oak cash and
carry have the following characteristics: their management is goal-oriented, multidimensional as
in it focuses on people, process and operation. They adapt according to the changing
environment. The management of Oak cash and carry is intangible as its presence can't be seen
but it can be felt from its operations, success and growth (Rosenbach, 2018).
Leader: A person who influences others, their actions and helps them do the right things.
They are visionary and strive to achieve goals. Leader of Oak cash and carry have many
followers because they have the following qualities in them such as: integrity, empathy, courage,
self-awareness, gratitude, learning ability. They are the risk takers and are resilient.
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Leadership: It is the art of motivating and influencing people and is the action of leading
others. There are basically three styles of leadership autocratic, democratic and laissez-faire. In
autocratic style all the authority and decision-making power rests with the top-level. In
democratic decision-making power is with all the level and in laissez-faire the power rests with
the lower level. Oak cash and company applies a combination of all these according to the
situation.(Bratton, 2020).
Similarities between a manager and a leader
Need of human resource- Both the manager and the leader needs people to fulfil their
goals and objectives. Without people, they both will not be able to achieve what they want.
Evaluation and control- Managers and leaders both supervise, evaluate and control the
employee performance to reach at the desired results.
Group responsibility and objective fulfilment – Managers have the responsibility to
assign task and see the work of group of people to achieve certain objective. And the same is the
case with leaders they also have responsibility of a group of people which they lead, direct and
look for the ways to improve and attain objectives.
Goal-oriented – Both the managers and leaders are goal-oriented and work with people
to achieve them with efficiency and effectiveness. The only difference is managers plans for
short term goals while the leaders plans for long-term goals.
Influence – Both the leaders and managers have an influence on the work and
environment and strive to create better foundation of the organization.
Communication a tool – managers considers communication to be an effective tool for
managing conflicts, achieving goals and to carry out the tasks and same in case of leader, it also
considers communication as an effective tool (Western, 2019).
Difference in the role and functions of manager and a leader.
Basis Manager Leader
They create goals or vision The role of manager is to create
goals and attainment of them. Oak
cash and carry managers make
different goals like implementing
While the leaders create
vision and aims for growth
and development. Oak cash
and carry leaders is having a
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change in the value chain of the
organization etc.
clear vision on where they
have to take the company.
Goals Manger's of Oak cash and carry
generally plan for short-term goals
While the leaders of Oak
cash and carry plans for the
long-term.
Change aspect The role of manager is to react to
the changes and promote stability.
If any change occurs, manages
reacts to that. Oak cash and carry
managers develop plans to
overcome that change (Lazarov,
2017).
While the role of leaders is
to press and promote
changes. If any changes
occur, Oak cash and carry
leaders promote these
changes as they believe
changes are constant it helps
in the development of
employees and organization.
They have employees or
followers
Managers are characterized by the
employees that works for them,
that are hired and trained by the
manager of Oak cash and carry for
doing a particular job.
While the leaders are
characterized by their
followers as they have
people who follow them, as
Oak cash and carry leaders
frequently interact with the
employees and listen to their
interest, needs and conflicts.
Conflict management The role of managers of Oak and
cash carry Ltd is to avoid conflicts
in as they do not see the
opportunity of leadership in that
conflict situation.
Whereas the role of leaders
of Oak cash and carry Ltd is
to treat conflicts as healthy
conflicts and use them as an
asset.
Quality they posses The characteristics posses by the
managers at Oak cash and carry ltd
While the leaders of Oak
cash and carry Ltd have
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