Role and Characteristics of a Leader and a Manager in Operations Management

Management and
operations

Table of Contents
Introduction................................................................................................................................3
Main Body..................................................................................................................................3
Task1..........................................................................................................................................3
P1 Define and compare the role and characteristics of a leader or a manager.......................3
Task 2.........................................................................................................................................5
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts..................................................................................................5
P3 Apply different theories and models of approach, including situational leadership,
systems leadership and contingency......................................................................................6
Task 3.........................................................................................................................................7
P4 Explain the key approaches to operations management and the role that leaders and
managers play.........................................................................................................................7
P5 Explain the importance and value of operations management in achieving business
objectives................................................................................................................................8
Task 4.........................................................................................................................................9
P6 Assess the factors within the business environment that impact upon operational
management and decision-making by leaders and managers................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11

Introduction
A manager and a leader play a significant role within organisation as they are become one of
the valuable assert within organisation. There is a big difference in between the role of a
manager and a leader in operation and management of an organisation. They both work
together within organisation to utilise the resources with the help of strategic and different
models that can further help organisation to achieve objectives that they have been set for
their growth (Bucăţa and Rizescu, 2017). The chosen organisation for this assignment is
Barclays Plc which is a British multinational investment financial and service company,
headquartered in London, England. It is founded in 1896 in London, United Kingdom. It
provide different services through personal and corporate banking, wealth management and
investment management. This assignment include the basic details of for the type of
leadership and manager functions and skills which are related to different models that help
organisation to growth effectively. Managerial and operational need of the organisation are
vary from different organisation that depend on the company’s internal circumstances and
variety of managerial and leadership skills.
Main Body
Task1
P1 Define and compare the role and characteristics of a leader or a manager
Manager: they are the one who drive the goals and objective of the company with the
help of pre-planned activities which are designed by the top management. In order to
accomplish different task, manager have to make sure and develops some beneficial
strategies which are helping them and perform in a strategic way to achieve objectives.
Managers has the responsibilities to appraisal of their team and make sure about the
performance activities and their duties.
Leaders: Leaders are the one who get the work completed by their employees. Just as the
role of manager, they have to make sure about some motivation approaches in their team.
With the help of communication and leadership skills they had to complete the assign task
from their team (Carsten, Uhl-Bien and Huang, 2018).
There is a difference in the role and characteristics of the role of a leader or a manager.
They both have different role and function within organisation. But all of the functions are

helpful for the organisation and achieve targeted objective in the chosen organisation. Which
are described below:
Basis Manager Leader
Meaning Their main task is to setting the
objectives for the organisation.
They work in every situation and
show the right path with the help
of different theories.
They are the one who motivate their
team to move on the right path and
help them to increase their team
productivity and performance.
Role Manager’s main role is to design
the plan and manage all activities
and task within organisation. The
manager of Barclays divide their
work and daily update their
employee’s performance (Choy,
McCormack and Djurkovic,
2016). They take care of their
daily activities and different task
within organisation which are
used different resources and
assets of the company.
The role of leader is to take together
and work distribution in employee
according to their skills. Further they
analysis the position and
performance of their team and report
that to manager. They have to take
care of the work which has been
conducted in order to complete the
right decision and set kind of
benefits within organisation.
Characteristics Managers have different
characteristics which are positive
attitude, empathy, accountable,
reliable and specific. All of these
characteristics of the manager
help them to work effectively
within organisation and achieve
all objective with having
different management theories.
Leaders try to being honest,
confident, creative, communicative,
motivator and good decision maker.
Leaders make sure about their task
which are divided and used by them
by fulfilling different type of
leadership theory.