Features and Roles of Leader and Manager in Operations Management

This document explores the features and roles of a leader and manager in operations management. It discusses the significance of operation management in achieving organizational goals and explores different theories and models of leadership and management in different situations. It also examines the impact of factors like CSR and culture on operation management.

Management &
Operations

Table of content
INTRODUCTION.........................................................................................................................2
TASK 1...........................................................................................................................................2
P1Describe the various features as well as role of leader and manager......................................2
TASK 2...........................................................................................................................................4
P2. Define examples of how the function as well as role of leader and manager applies in
various conditions........................................................................................................................4
P3 Consider various theories as well as model of situation system as well as contingency
leadership.....................................................................................................................................5
TASK 3...........................................................................................................................................6
P4 Define the main approaches to operations management and the role of leader as well as
manager play................................................................................................................................6
P5 Significance and worth of Operation Management for accomplishing goal..........................7
TASK4............................................................................................................................................9
P6 The factor or element within environment of business that imposes direct impact on
operation management as well as decision taken by manager and leader...................................9
CONCLUSION..............................................................................................................................9
REFERENCES............................................................................................................................10
1

INTRODUCTION
Operation management is determined as important process achieving mission of
organisation. It helps in managing different functions of company in appropriate way. The
ASDA is determined as famous organisation that is located in West Yorkshire England UK. The
basic purpose of this report is to adopt proper leadership style for executing various conditions in
appropriate way. They offer information in context of various model of Management and
leadership in appropriate way (Meredith and Shafer, 2019).
TASK 1
P1 Examine various features as well as role of leader and manager
Leader: The leader always emphasized on stimulating subordinate of Organisation. In
reference of ASDA, the main purpose of leader is to encourage his subordinates for their
performance so that they are accomplishing Vision and Mission in given phase of time.
Roles of leader
 The leader always stress on stimulating assistant of Organisation. In reference of ASDA
the main purpose of leader is to encourage his subordinates for their performance so that
they are accomplishing Vision and Mission in given time period. The leader focuses on influence staffs for accomplishing goal in pre- decided time period.
The leader provides clarification in respect of objective for carry out work in good
manner.
Characteristics of a leader
 It is necessary for leader to possess good problem solving skill which is faced by
subordinate while carry out their work.
 It is vital for leader to be honest towards their mission and provide good ambience to its
employees.
Manager: The manager is considered as a person, whose main focus is to plan, staffing, and
organising, monitoring and controlling activities of company in appropriate manner.
Roles of Manager
 In context of ASDA the manager build appropriate tactics for achieving vision.
 The manager emphasised on providing data or information to subordinate in regards of
policies.
2

Characteristics of a manager
 It is important for manager to have good problem solving skill which is faced by person
while performing their task.
 The manager must have the capability to encourage subordinate for executing tough work
in better manner.
Difference among leader as well as manager
Basis Manager Leader
Meaning The manager is a person,
whose main focus is to
plan, staffing, and
organising, monitoring
activities of company in
appropriate way (Chapman
and Ellinger, 2019).
The leader always
emphasized on stimulating
subordinate of Organisation.
In reference of ASDA, the
main purpose of leader is to
encourage his subordinates
for their performance so that
they are accomplishing
Vision and Mission in given
time period.
Approaches The manager focuses on
offering data or information
to subordinate in regards of
policies.
The leader must be honest
towards their mission and
provide good ambience to
its employees.
Style The manager focuses on
using transactional style.
The leader focuses on using
transformational style.
Transformational leadership theory: In this theory the leader focus on modification in
social system for creating value for accomplishing Vision and Mission of Organisation (Dutta,
Ghosha and Kumar, 2017). In reference of ASDA, the main purpose of leader is to eliminate the
problems for performing work in better way.
3

Classical theory of administration Herein, it is significant to follow rules for fulfilling need
of subordinate in appropriate way it helps in boosting level of profit in pre-decided time period.
TASK 2
P2. Explain with examples of how function as well as role of leader& manager applies in
different conditions.
There are a variety of duties and accountability that are executed by manager as well as leader.
In context of selected firm, there are different situation or circumstances is explained as well as
the role of manager as well as leader is also define that is further shown as follows:
Conflict resolution: It signifies the action is taken for resolving conflict which is increasing
within organisation and adversely affects activities as well as task and also the performance of
employees. Therefore, the primal focus is on resolving this kind of problem for accomplishing
objective in a given time period. There are various reasons which occurs conflict and grievances
towards unclear about decision in appropriate communication and many more.
Roles of leader: Here in the leader is very important for increasing resolving the problems in
better way. In discourse to ASDA, the leaders clarify objective for carry out complex task in easy
manner.
Roles of manager: As per, the manager is important for making strategies and tactics for
conducting task in better way. The manager emphasised on providing needed assets to
subordinate while performing their work in good manner.
Rapid change: There are different changes within an organisation that is necessary to
consider for satisfying requirement of user. In reference of ASDA they make modification or
alteration by implementing innovative technology from time to time for gaining competitive
edge. And also they provide training to its staff for increasing skill for performing work in good
way (Ozcan, 2017).
Roles of leader: Here in the leader emphasised on choosing competent staffs for performing
work by executing innovative or new technology.
Roles of manager: The manager is very important for building appropriate tactics for carry
out work in better way.
4

P3 Consider various theories as well as model of situation system as well as contingency
leadership
There are various theories as well as concept in context of ASDA that is given below:
Situational leadership theory: It is kind of theory in which it states that different types of
situations are presented and there is not particular set style. In reference of ASDA they use this
model according to the conditions and also that help in providing direction to its subordinate
according to situation while carry out performance in appropriate way.
Strengths: It helps in increasing the motivation level of employees to carry out the task in
any condition with their full contribution.
Weaknesses: The main weakness is that they are not capable to provide actual information
in respect of leader and that create jobs within company.
System leadership theory: It signifies that the leader is a person who handles things in
every situation just because the employees carry out their task in better way. In reference of
ASDA it is important for leader to provide positive ambience to its employees for overcoming
from any issues that occurs at workplace.
Strengths: This is very effective theory in which the manager focuses on giving that task in
systematic way by determining different policies of company (Vuchic, 2017).
Weaknesses: There is various complexity or difficulty to administer various plans that
included within it.
Task oriented theory: Herein the leader focuses on alerting the task to its employees in order
to observe work done by them for achieving favourable outcomes.
Strengths: In context of ASDA, the leader clarifies about the purpose and tells to its
subordinate so that they carry out their work within pre decided time period.
Weaknesses: The weakness of this model is that there is a deficiency of innovation while
working.
The application of chaos theory and management by objectives
Management by objective is the kind of model of management that clarify goal that must
be accomplished for achieving favourable outcomes. In context of ASDA, by considering this
kind of Concept the organisation increases the effectiveness or appropriateness of worker for
achieving favourable benefits.
5

Chaos theory signifies that there are various things which must be modify for cope up with
slowdown in economic condition as well as changes in behaviour of consumer in Marketplace.
In discourse to ASDA, there are various alterations which are adopted by company for
eliminating losses in very situation that is considered as chaos at workplace (Medini, 2018).
TASK 3
P4 Define the main methods operations management as well as role of leader & manager play.
Operation management is considered as a superior procedure that is adopted by
organisation for providing various facilities in order to gain competitive edge. In reference of
ASDA the leader as well as manager adopts various kinds of approaches that is going to be
mentioned below:
Total quality management: It is considered as a procedure in which every function must
be performed in qualitative manner. In reference of ASDA the manager focuses on bringing
innovation within quality of product as well as services and they can also provide appropriate
balance among the work and provide the production process to organisation.
Role played by leader it is considered as a best approach in order to provide qualitative
product to its customer that help in smooth running of organisation.
Role played by manager here in the manager focuses on considering both micros as well
as macro environment for satisfying the changing needs of the customer.
Six sigma: This approaches help in reducing the cost and increasing profit margin during
the particular phase of time period. It also helps in avoiding defects as well as error in order to
provide product as well as services. In context of ASDA it is necessary for organisation to focus
on achieving objective by reducing cost as well as wastage by increasing profit margin (Gorman,
2016).
Role played by leader it is considered as an easiest method to interact with every
individual person at Marketplace by using Six Sigma project.
Role played by manager the manager is very important to eliminate the cost and
increasing profit margin during the particular period of time.
6

Just in time approach: It is considered as a Process that help in in managing the
inventory in such a way that reduces the excess of any product. They provide product that is
needed by the customer and also the focuses on manufacturing that must be in accordance with
its customer. In Discourse to ASDA, this approach is adopted by organisation to reduce the cost
of investment by increasing the price for organisation.
Role played by Leader: As per this approach the leader focuses on effective utilisation of
resources (Civelek, 2017).
Role played by manager: the manager focuses on altering the inventory at right time
from right place.
On the basis of given approaches the manager as well as leader focuses on stimulating
confidence level of employees while carrying out the functions for a completion objective. It
help in increasing the level of productivity as well as profit stability in given time period.
P5 Significance and worth of Operation Management for accomplishing goal
The significance of operation management signifies that it assists in increasing profitability
within business organisation. There are different tactics such as total quality management, Six
Sigma model and many more that help in reducing price as well as wastage. As per ASDA, they
focus on effective utilisation of resources by considering all the strategies of organisation that
help in increasing efficiency level and also assist in smooth functioning or running of
organisation. The significance in relation to operation management that is going to be mentioned
below:
1) Controlling as well as distribution system:
This signifies the controlling of inflow of stock as well as outflow of different types of
goods according to demand at Marketplace. It is a kind of tool which is helpful for eliminating
cost in context of supply of product & services in market. In reference of ASDA, they focus on
needed inventory and also eliminating the unnecessary cost while maintaining the stock for
accomplishing favourable outcomes
2) Process design:
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Operation management assists in whole designing or procedure that must be transform
the objective which must be achievable. In reference of ASDA, there are various activity and
function which is necessary to satisfy customer while they make purchasing in more appropriate
manner.
3) Transformation of raw materials in finished goods:
It is considered as the critical aspect in relation to operation management that assists in
converting the material into products while offering to its end consumer. Therefore the leader of
ASDA focuses on converting the material into goods. They also adopt Six Sigma technique for
total quality management for providing quality product to its customer by reducing its wastage
during the particular phase of time period (Phogat and Gupta, 2017).
4) Capacity management:
Operation management is very essential for business organisation that is used in effective
utilisation of resources by increasing the whole potential. In reference of ASDA it is connected
with management of operation that assists in use of capacity for increasing whole production by
reducing wastage.
5) Logistics and inventory management:
It is necessary to have a Logistic management for handling inventory and provide to its
end consumer in timely manner. It is necessary for business organisation to provide quality
product in pre- decided time to its end consumer.
6) Scheduling:
Herein, there are various kinds of activities and function which is performed by business
organisation in good way as per its significance. In reference of ASDA, there are various kinds
of arrangement and considering different step as per the demand of needs of customer for
managing inventory in proper manner (Dorfman and Henderson, 2018).
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TASK4
P6 The factor or element within environment of business that imposes direct impact on operation
management as well as decision taken by manager and leader.
CSR: It is vital for organisation to obey CSR for boosting Goodwill of Organisation in mind
set of user in reference of the ASDA they use CSR policy for providing advantages to its
stakeholder and also increases standard of living of people of society.
Culture: Culture involves ideas, customer as well as behaviour of person in particular area.
It is important to obey the culture for boosting the effectiveness of subordinate during particular
phase of time period. In reference of the manager and leader emphasized on increasing
satisfaction level of subordinate by fulfilling culture in in better way. It is necessary for company
to obey culture for fulfilling the alter requirement of customer at Marketplace for achieving
favourable outcomes (Raghothama, Hanchi and Meijer, 2017).
Value: Values are determined as a most important thing for business organisation for
offering product as well as services to its end user for satisfying them. It is considered as the
most important or significance factor of business environment that provide goods as well as
services as per the need of customer at Marketplace. It is the duty of organisation to provide
unique or specific goods to its user for satisfying demands and increasing level of profitability.
CONCLUSION
After analysis of above report, it is examined that it is essential that both leaders & managers
are crucial for success of organisation. It is also necessary to use different leadership theories for
achieving favourable outcomes. They also use the Different techniques such as Six Sigma, total
quality management, lean management for reducing wastage and increasing the level of
profitability. It is useful for business organisation in managing the reasons and carry out
functions and activity in better way. Main aim of is to apply relevant leadership style for
performing different work in proper way. They also provide data or information in respect of
different model of Management and leadership in appropriate way.
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REFERENCES
Books and Journals
Meredith, J.R. and Shafer, S.M., 2019. Operations and supply chain management for MBAs.
John Wiley & Sons.
Dutta, K., Ghoshal, A. and Kumar, S., 2017. The interdependence of data analytics and
operations management. In The Routledge Companion to Production and Operations
Management (pp. 291-308). Taylor and Francis/Routledge
Ozcan, Y.A., 2017. Analytics and decision support in health care operations management. John
Wiley & Sons.
Vuchic, V.R., 2017. Urban transit: operations, planning, and economics. John Wiley & Sons.
Medini, K., 2018. Teaching customer-centric operations management–evidence from an
experiential learning-oriented mass customisation class. European Journal of Engineering
Education, 43(1), pp.65-78.
Gorman, M.F., 2016. A “Metasurvey” analysis in Operations Research and Management
Science: A survey of literature reviews. Surveys in Operations Research and Management
Science, 21(1), pp.18-28.
Civelek, I., 2017. Healthcare management: Operations and strategy. Social Intelligence,
Leadership, and Problem Solving, 16, pp.167-179.
Phogat, S. and Gupta, A.K., 2017. Identification of problems in maintenance operations and
comparison with manufacturing operations. Journal of Quality in Maintenance Engineering.
Dorfman, P. and Henderson, D., 2018. Data Management Solutions Using SAS Hash Table
Operations: A Business Intelligence Case Study. SAS Institute.
Raghothama, J., Hanchi, H. and Meijer, S., 2017, December. Hybrid, composable approach to
simulations in healthcare operations and management. In 2017 Winter Simulation Conference
(WSC) (pp. 2857-2868). IEEE.
Chapman, K. and Ellinger, A.E., 2019. An evaluation of Web of Science, Scopus and Google
Scholar citations in operations management. The International Journal of Logistics Management.
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