Management and Operations

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENTS
LO1 & LO3......................................................................................................................................3
1: Leadership and Management...................................................................................................3
2: Comparison between Leadership and management functions according to J. Kotter............3
3: Management by objectives......................................................................................................4
4: Different roles of management................................................................................................4
5: Theory on Leadership Traits and styles of leadership.............................................................5
6: Hard management skills and soft leadership skills..................................................................5
7: Transformation processes at operation management...............................................................6
8: Price of quality by managers for achieving business objectives.............................................6
9: Role of manager in TQM.........................................................................................................6
10: JIT and Wastage reduction approach of organization...........................................................7
11:Adjustment done for capacity management............................................................................7
12: Concluding roles of leader and managers..............................................................................8
Lo2 and Lo4.....................................................................................................................................8
1. Description about the organization..........................................................................................8
2. Role of operational department................................................................................................8
3. Background of the management team in operational department...........................................9
4. Strengths and Weaknesses of leader approaches.....................................................................9
5. Roles and duties of management...........................................................................................10
6. Management approach used by leader...................................................................................11
7. Theories of leadership styles..................................................................................................11
8. Types of transformation practices and process......................................................................11
9. Impact of capacity management on organization..................................................................12
10. Operational Recommendation.............................................................................................12
REFRENCES.................................................................................................................................13

LO1 & LO3
1: Leadership and Management
Managers are responsible for managing operations within the organization such that
employees are able to achieve organizational goals. Employees have to follow instructions
provided by managers because of the position which they are having. Leaders are someone who
influence employees to work for a better future, leader influence their followers to acquiring new
skills (Salmela, Koskinen and Eriksson, 2017). People follow leaders on the basis of their
personality and behaviour with others, not on the basis of their position on which they are
working at.
Management is the systematic utilization of organizational resources, so company can
effectively achieve their goals. Leadership contain series of actions through which leader can
motivate employees to work hard to achieve organizational goals.
2: Comparison between Leadership and management functions according to J. Kotter
Leadership Management
Focus on innovation Try to organize.
Take decisions for long term Often take short term decisions
Ready to take risk Follow safe paths
Flexible with different skills Specific with one skill
Influence others to work Force others to work
Decision makers Often take biased decision
Put challenging goals Set small targets
Tries to improve themselves Force others to improve their working
Seeks for followers Seeks for power

3: Management by objectives
MBO is calculated model which concentrates on identifying the main objective of the
organization, such that they are acceptable by company as well as employees. This is done by
sequentially arranging the objective at the work area so step by step completion of target can be
achieved without putting increased work load (Mintzberg and Laasch, 2020). According to this
theory the hierarchy of power within an organization must be integrated so employees can also
set objectives and monitor their progress with company's objectives.
This theory is having 5 layer which are as following.
Set Organizational Objectives- Future objectives should be made such that they are able to
employees and managers can understand their role of action.
Cascade Employee's Objectives- Tasks should be appointed between individuals and teams in
such a way that they are able to achieve their goals.
Monitor Performance- Continuous checking of work being done will assure the quality of work
under progress.
Evaluate Progress- As time based objectives are set employees and organization must evaluate
their performance with objectives being made.
Reward Performances by employees- To keep employees motivated towards organizational
goals rewards are given.
4: Different roles of management
According to Henry Mintzberg, management in any organization is responsible for
accomplishing many tasks like making future strategies, finding new ways to improve
employee's work efficiency and many other tasks. Management roles are categorized into
following ways.
Interpersonal roles-
In this role management is responsible for representing its department and organization in
various situations. For example, representing its department in the board meeting, they represent
organization in other outside events, like law matters or ceremonies.
Informational roles-