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Management and Operations Contents INTRODUCTION 2 LO1 & LO32 Overview

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Added on  2021-01-01

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Management and Operations Contents INTRODUCTION 2 LO1 & LO32 Overview of company:2 Definitions of leadership and management 2 Difference between leadership and management 3 Management by objectives (MBO) 3 Role of managers according to Mintzberg 4 Hard management skills and Soft leadership skills 5 Three Transformational processes in operations management 5 Quality and four cost of quality 6 Total quality management and role of managers in it6 Just in time approach and waste reduction in operations 6 Capacity management in operations 7 LO2 & LO

Management and Operations Contents INTRODUCTION 2 LO1 & LO32 Overview

   Added on 2021-01-01

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Management and Operations Contents INTRODUCTION 2 LO1 & LO32 Overview_2
ContentsINTRODUCTION...........................................................................................................................2LO1 & LO3......................................................................................................................................2Overview of company:...........................................................................................................2Definitions of leadership and management............................................................................2Difference between leadership and management...................................................................3Management by objectives (MBO).....................................................................................3Role of managers according to Mintzberg.............................................................................4Hard management skills and Soft leadership skills................................................................5Three Transformational processes in operations management..............................................5Quality and four cost of quality..............................................................................................6Total quality management and role of managers in it............................................................6Just in time approach and waste reduction in operations.......................................................6Capacity management in operations.......................................................................................7LO2 & LO4......................................................................................................................................7Introduction of Dwell organization........................................................................................7Department including the role................................................................................................8Background of management team..........................................................................................8Strengths and weaknesses of managerial approaches............................................................8Three roles and duties of management in organization..........................................................8Occasion description as evidence of management strengths..................................................9Leadership styles....................................................................................................................9Types of transformation process............................................................................................9Impact of adjustment for capacity management...................................................................10Recommendations for future improvements in management...............................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................121
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INTRODUCTIONManagement can be defined as managing of whole functions and activities of organisationwhereas, operations are concerned with modification of raw material into finished goods both areinterrelated with each other because their main objective is to enhancing profitability of firm.They both are responsible for re-designing each activity and satisfy the customer’s needs so thatrevenue figures and sales of firm can be improved in marketplace. Chosen organisation for thisreport is Dwell which is a retailer of furniture products along with based in UK. This assignmentwill describe about roles and specialities of leaders and managers along with comparisonbetween them on the basis of roles and characteristics. In addition, role and functions of leadersand managers in different organisational context along with impact of business environmentfactors on management and decision-making process of leaders and managers will also coveredunder this report.LO1 & LO3Overview of company:Dwell is an UK based firm which was established in 2002 with an aim of offeringfulfilling needs of furniture products across the UK nation. Whole activities and functions offirm are regulated by Aamir Ahmad, Sean Galligan and Dave Garrett who are the directors offirm. Now company is operating its business operations within 36 outlets across the nation. Netrevenue of firm in previous year is 4.5 million pound which is enough for firm in managing itssmall kind operations. Management structure of Dwell is given as below:Definitions of leadership and managementLeadership: These are the capabilities of leaders who have ability to get contributions forcompleting work from its teammates. They plays very important role in improving sales figuresand performance level of employees. In context of Dwell, leaders of company always supporttheir teammates because of their efforts company have gained high growth and success in UKmarket (Ageron, Gunasekaranand Spalanzani,2012). Management- It is a function which is done by those individual who have lots ofexperience and knowledge and provide maximum support in achievement of goals oforganisation. According to John Kotter, managers are mainly focuses on achievement of goals offirm and for this; they allot roles and responsibilities to their employees as per their skills and2
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