Management and Operation HSBC Plc

Management and
Operation

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 and TASK 3..................................................................................................................1
LO1. Different between the roles of a leader and the functions of a manger.............................1
And..............................................................................................................................................1
LO3. Show an understanding of the roles leader and manager play in the operations function
of an organisation........................................................................................................................1
1. An introduction with some definitions of the roles of management and leadership...............1
2. Differentiate the leadership and management functions according to J. Kotter.....................1
3. Analysis of the management by objective process discussed by P. Drucker..........................2
4. The three management roles theory discussed by H. Mintzberg............................................4
5. Analyse the trait theory of leadership along with their two styles..........................................6
6. Analysis of 'Hard' management skills and 'Soft' leadership skills. ........................................6
7. Discussion of three transformation processes in operations management..............................8
8. Evaluation of what the term quality means and the four costs of quality for managers in
achieving business goals and objectives.....................................................................................8
9. Discussion of the role managers play in Total Quality management approach......................9
10. Discussion of Just-in-time approach and waste reduction in operations..............................9
11. Three methods managers can adjust for capacity management in operations....................10
12. Short Conclusion with your personal evaluation on the role of managers and leaders......10
TASK 2 and TASK 4.....................................................................................................................10
LO2. Apply the role of a leader and the function of a manager in given contexts...................10
LO4. Demonstrate an understanding of the relationship between leadership and management
in a contemporary business environment..................................................................................11
1. Introduction to your selected Organisation...........................................................................11
2. An explanation of your department including the role in operations....................................11
3. The background of your management team in this department............................................11
4. Two strength and weaknesses of your manager/leader approaches......................................11
5. Three specific roles and duties of your management in your organisation...........................12
6. Provide one real occasion where the role of management was excellent to apply different
theories and models of management approach.........................................................................12

7. Evaluate the theory of leadership styles as applied to your manager on this occasion.........13
8. Discuss with examples the type of transformation process is common in your company....13
9. Discuss the impact of two adjustments for capacity management on the organisation........13
10. Provide two operational recommendations to management for future improvements.......13
CONCLUSION.........................................................................................................................14
REFERENCE.................................................................................................................................15
Books and Journals...................................................................................................................15

INTRODUCTION
Operation management is the effective process of management in business to promote the
high level of possibilities within the organisation. It is the part of process or various activities
which divides in labour, material goods and services to gain desirable goals or objectives. This
report consist 2 parts where, in which 2nd part of the report, HSBC plc bank will be taken as a
organisation. It is a multinational British financial service company, their headquarters in
London UK. It was founded in 3 march 1865 by Sir Thomas Sutherland which is provide their
services worldwide. In this report, it will describes the various roles and responsibilities of
managers and leaders. It also going to be discussed analysis of management with their objectives.
Along with this it will give explanation of strength and weakness of the leader or manager with
also the explanation of selected organisation going to discussed (Cost of Quality, 2019).
TASK 1 and TASK 3
LO1. Different between the roles of a leader and the functions of a manger.
And
LO3. Show an understanding of the roles leader and manager play in the operations function of
an organisation.
1. An introduction with some definitions of the roles of management and leadership.
Management: It refers to the individual or a group of individuals that take
responsibilities to run an organisation. It is a process of management functions which includes in
planning, organizing, directing or controlling. It is also the aspect of those thoughts which are
done by the people in a effective manner to achieve goals and objectives in a specific manner.
Leadership: It is the ability of individuals to guide members of an organization in a
peaceful manner to achieve particular goals in a dynamic business environment. It involves in
developing decisions, give a clear vision, to establish a achievable goals with the necessary
aspects of tools and knowledge to achieve them.
2. Differentiate the leadership and management functions according to J. Kotter.
According to the J. Kotter, leadership and management both are different thoughts.
Wherein leadership concern about the motivating members by clear vision. On the other side
management considered about many things which is done by people in a specific manner.
1