Management and Operations: Approaches and Theories
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This document discusses the key approaches and theories of management and operations in the context of Starbucks. It explores the role of leaders and managers in achieving business objectives and highlights the importance of operations management.
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Table of Contents INTRODUCTION...........................................................................................................................4 TASK 1............................................................................................................................................4 Covered in PPT............................................................................................................................4 TASK 2............................................................................................................................................4 P2. Examine examples of how the role of a leader and the function of a manager apply in different situational contexts........................................................................................................4 P3. Apply different theories and models of approach, including situational leadership, systems leadership and contingency..........................................................................................................6 M2. Assess the strengths and weaknesses of different approaches to situations within the work environment.................................................................................................................................7 D1. Critically analyse and evaluate the different theories and approaches to leadership in given contexts........................................................................................................................................7 TASK 3............................................................................................................................................8 P4. Explain the key approaches to operations management and the role that leaders and managers play..............................................................................................................................8 P5. Explain the importance and value of operations management in achieving business objectives.....................................................................................................................................9 M3. Evaluate how leaders and managers can improve efficiencies of operational management to successfully meet business objectives...................................................................................11 TASK 4..........................................................................................................................................11 P6.Assessthefactorswithinthebusinessenvironmentthatimpactuponoperational management and decision-making by leaders and managers....................................................11 M4.Analysehowthesedifferentfactorsaffectthebusinessenvironmentandwider community.................................................................................................................................12 D2. Critically evaluate application of operations management and factors that impact on the wider business environment......................................................................................................13 CONCLUSION..............................................................................................................................13 REFERENCES..............................................................................................................................14
INTRODUCTION Operations Management is a phenomena and a practice which deals with keeping the main focus on making processes most effective and efficient and rendering the best performances by way of outcomes to the entity. The operations management approaches are value adding to the processes that takes place on daily basis in the company by implementing number of techniques and approaches(Hannon, 2016). The present assignment is developed on Management and Operations of the chosen organisation that is Starbucks. It is an American multinational coffeehouse chain which was founded in 1971 and headquartered in Seattle, Washington. The company is a leading brand in the respective industry working on the leading positions in domestic and international markets both. The report conducts discussion and examination on number of aspects related to operations management where at first roles and characteristics of leaders and managers are compared. Moving further, different leadership theories like Situational and Contingency as well as approaches like Just-In-Time and Total Quality Management for making effective and strong management within the organisation. Moving along, in case of operations management there are certain importance of the notion which is addressed in the report as well in context to functions of Starbucks. Moreover, lastly in the assignment the impact of certain external factors on the decision making of leaders in the company while performing their given roles and responsibilities are examined as well. TASK 1 Covered in PPT TASK 2 P2. Examine examples of how the role of a leader and the function of a manager apply in different situational contexts. The role of the leader is really essential for very organization. Starbucks is a multinational coffee house chain of America. Starbucks mainly paying more attention to their leaders and managers because the role of the leaders and functions of managers are very responsible for the company. There are two situation given, through these situations Starbucks analyse the impact of role of a leader and functions of manage. SITUATION 1 - LAUNCH A NEW PRODUCT
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Starbucks Company going to launch a new product so that company can increase their sale in the market so in this situation the role of leader of the company and functions of managers are discussed below -Role of Leader-Starbucks is about to launch a new product in the market so that company can maintain the various range of products and diversified their market growth level. In this situation, Starbucks need an effective leader who havea good leadership quality and lead to their staff members in a good way. When a company launch a new product then the leader role become more challenging and responsible. Leader is the one who is capable to lead team by town(Meng, Shi and Liu, 2017). Starbucks company leader maintain all the activities and give proper guidance to their staff member with proper cooperation and coordination. Functions of Manager-There are 5 important functions which company manager need toperformthesefunctionsarePlanning,Organizing,Staffing,Directingandlast Controlling. Starbucks launching a new product so in this situation, functions of manger are very prominent. Manager need to utilize all the 5 given functions so that manager easily manage all the activities which are involved when Starbuckslaunch a new products. Manager need to do proper planning for the new products like what is essential requirement new products demand so manager can easily identify it and, Apart from this manager need to organize the product and do proper staffing likeprepare a team who will help in new product project and after that manager need to give them direction and in the end need to control and monitor all the activities. SITUATION 2 - PERFORMANCE MANAGEMENT Starbucks is famous company across the whole world. Company need to manage performance of their employees so that Starbucks can easily maintain their position in the marketplace(Ming and et. al., 2017). Performance management is a very crucial situation for the company. The role of the Starbucks leader and functions of manager are discussed below-Role of Leader-Starbucksleader need to manage performance of their team members so that company can perform well in the market because company performance depends upon the employee’s performance. Leader need to give effective guidelines so that team members can easily follow that guideline and do their work in an effective manner.
Functionsof Manager-Starbucks manager need to focus on the performanceof company and use their functions so that Starbucks performance easily manages. Through proper planning and organizing and controlling function, manager easily influence and monitor company. P3. Apply different theories and models of approach, including situational leadership, systems leadership and contingency. In this report, Starbucks apply various theories and model that related to the different aspects of the company. The description of these theories and model are given below- SITUATIONAL LEADERSHIP THEORY This theory is really useful in context of the organization and this theory is given by Paul Hersey and also known as Hersey- Blanchard Situational Leadership theory. In this theory, there are four leadership style given which is used by the Starbucks(Yang and et. al., 2019).Telling-In this style, leader discuss the people that what to do and also tell about that how to do work. Leader is responsible to tell about the whole task so that employees can understand their role very well. For Instance, the main role of Starbucks leader is to make understand about all the working conditions to their group members so that they will perform their task in a best way.Selling-In this style of leadership, leaders is responsible to generate the role and objective for others and they also sell to others so that they can gain cooperation. For example, Starbucks leader create objectives for the other employees and also take their suggestions and opinions. The main role of leader in this is explaining & persuading. Participating:In this leadership, the main style adopt leader is sharing & facilitating. For instance, these types of leaders leave the responsibility of decision to their team members and team employees give their full participation in decision making process. Delegating:In this leadership, leader use the method of “letting others to do”. For example Starbucks company leader provide less guideline to their employees and leader ask team member time to time about the decision making(Wei and et. al., 2016). SYSTEM LEADERSHIP THEORY System leadership theory refers as a set of capacities and effective skills that are use by the company employees so that they can support in the process of the system level and also consider come changes in this. System leadership theory contain three types of factors such as
combines collaborative leadership and coalition building and last system insight which help in mobilize the innovation and some course of actions across a massive and decentralized company network. Starbucks company apply this theory so that company determine and reflect some interdisciplinary system which shows outcome that involve the actions. CONTINGENCY THEORY This theory given by the Fiedler'sand this is consider as an organizational theory that define that there is no best method to organize and lead the company or make agood decision, Apart from this a useful set of action is dependent upon both situation including internal and external. Starbucks company contingent leader use their own leadership style in the right situation. Contingent leader are able to take a good decision and they have flexibility to choose and also adopt effective strategy which suits in changing situation at a specific given time in the running of the company(Tran and et. al., 2018). M2. Assess the strengths and weaknesses of different approaches to situations within the work environment. In the section above the different approaches of leadership which are discussed are Situational leadership, Contingency and System leadership. All the three leadership practices are applied to Starbucks in respective manner for offering the best results (KS and Papaiah, 2020). All the leadership styles adopted by leaders hold their strengths and weaknesses for Starbucks. The major strengths are the leaders can increase employee engagement by applying these leadership theories. Moving along, the weakness attached to the leadership styles is increasing interferences of people in all stages within the organisational hierarchy in decision making as well as in changing work environments. D1.Critically analyse and evaluate the different theories and approaches to leadership in given contexts. The theories of operations management are Situational leadership, Contingency and System leadership and the identified approaches are Just-In-Time, Total Quality Management and Kaizen. All these tools and techniques are value adding and beneficial for management as well as leaders of Starbucks to adopt for making the best use of resource most significantly human resource and increasing productivity of the entity by effective performance of people. On the other hand, the time consumed in such practices and tools to implement can have a negative influence as it leads in inefficient results if applied in wrong manner.
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TASK 3 P4. Explain the key approaches to operations management and the role that leaders and managers play. Operational management is consider as an administration of the company which do businesses practices and also create the highest level of effectiveness possible within company. The main role of the operations management is convert the materials and all lobar in to the products and services as an efficient and possible way(Reed and Allan, 2016). TOTAL QUALITY MANAGEMENT Total quality management refers as a practical approach which specifies a long term success of the company with the help of customer’s satisfaction. In this approach, all employees of the company participated in the improvement process and also give their best effects in products and services and also culture of the company in which they are working. Starbucks Company mainly focuses on this approach so that company can easily improve the quality of the management and increase the standard in the context of the operations management.Starbucks leader need to manage the overall quality of the employees so that they can perform their task in a specific an appropriate manner. Manager of the Starbucks need to utilize their functions so that manager can determine all the requirement of the employees which are helpful to maintain the total quality of the management(Barnes, 2018). JUST IN TIME Just in time approach also known as the JIT approach. It is the most appropriate inventory management methods in which labour, raw materials and products are re-filled and scheduled so that all the materials and labours arrive exactly when required in the manufacturing process. Starbucks company main purpose is use this approach is that manufactures use inventory to increase the efficiency and effectiveness and decline waste by receiving products only when employees required in the manufacturing process.Starbucks Company manager mainly try to reduce the cost of the inventory so that company need to forecast and analyse the requirements of labour and materials. There are many elements of Just in Time approach whichStarbucks company can use to maintain the inventory and decrease their wastage these elements are waste from overproduction, waste of waiting time, inventory waste , waste of motion, transport waste etc.Starbucks Company leader give proper direction to their team members so that all the employees can do their job in a good way. Leader also responsible to maintain all the inventory
data so that leader can guide the employees to increase the efficiency and decrease the wastage of inventory(Kazuno and et. al, 2019). KAIZEN The meaning of Kaizen is considered as a change for the betterment or continuously enhancement. The main purpose of this approach to continuously improve the operations of the company so that the involvement of the increase. Starbucks Company mainly uses this approach to increase the involvement of the employees in their organization. With the help of 5 elements of the Kaizen, Starbucks company leader can manage all the activities of the organization. 5 elements of the Kaizen such as team work, personal discipline, quality circle, increase morale and advice for improvement.Leader of the Starbucks maintain all these elements and focus on teamwork and personal discipline of their team members. Managers of the Starbuckscompany help to improve the quality circle and increase the morale of the employees and also responsible to give suggestions for the improvements(Benhafssa and et. al., 2018). P5.Explaintheimportanceandvalueofoperationsmanagementinachievingbusiness objectives. Operations management is a process that involves effective functioning and regulation of all the business functions that are engaged in an organisation and works for attaining the goals and objectives of the entity. The notion of operations management tools importance and value businesses like Starbucks for effective and productive functioning of business. There are different types of operational functions that exist in Starbucks. These are as follows: Marketing Function-The first critical function that exists within an organisation like Starbucks that deals in a strict and highly competitive industry is of marketing. The function is responsible for conducting promotional strategies and activities on behalf of the entity in order to keep people aware and informed about the products and services which are offered by Starbucks to its targeted audiences (Zhiyong, Hailemeskel and Xiaojin, 2020). Human Resources Function-The second function is of human resource which is responsible for fulfilling the workforce needs and requirements of the entity as well as maintains appropriate skill sets within the firm by employing and bringing the best and towards it. Human Resource Department of Starbucks holds a very crucial responsibility
to please do right person at the right time in the right position for performing all tasks according to the requirements and in the best manner possible. Sales Function-The sales function of an organisation like Starbucks is responsible for number of activities and tasks. The first and foremost task which is performed by the leaders and managers of sales department is to develop strategic plans and techniques for meeting the sales target of the organisation. And other relevant responsibility which is performed by the sales unit is to establish appropriate sales target before making any arrangements to achieve them. ProductionFunction-Anotherveryimportantfunctionofaformbelongingto hospitality industry and food and beverage sector is of production department. The production unit of Starbucks who is the responsibility to keep the quality as well as the taste of all the beverages and coffee provided to customers with the menu and ordered by people according to their preferences. Quality management is a very basic and important aspect of Starbucks performance management strategy (Gan, Shek and Mueller, 2016). VALUE AND IMPORTANCE OF OPERATIONS MANAGEMENT Increaseproductivity-Aimportantandvalueaddingaspectrelatedtooperation management functions that are performed by leaders and managers within Starbucks is of increased productivity of the entity. The different approaches and techniques of operation Management used by the leaders and management of Starbucks helps them in keeping people highly motivated and encouraged to perform their best for attaining organisational goals in contributing their path towards the ultimate objectives (Azim, Cui and Li, 2016). Thus, the practices like Just-In-Time and leadership styles like situational theory helps manager in keeping people highly motivated results are shown through their increased productive results. Increase customer loyalty-For a form belonging to hospitality industry a major concern for the organisation is to maintain customer loyalty towards the brand and keep people involved with them for the longest period possible. Another important value offered by operation management to Starbucks is of increased customer loyalty as now people are receiving the products according to their preferences as well as according to the quality the quality of products they expect from the organisation.
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Enhance employee engagement-The third important dynamo which is served by the idea of operations management to Starbucks is employee engagement. In above section there are certain leadership skills which are discussed and applied to the organisation which reflected on productive performances of people belonging to the company. The same manner these leadership styles and respective operation management practices will enable the leaders as well as managers to keep people highly engaged within the operations and make them work willingly towards the ultimate objective of the entity (Kosasi, Prabowo and Budiastuti, 2018). M3. Evaluate how leaders and managers can improve efficiencies of operational management to successfully meet business objectives. Leaders and managers do play a very critical role in organisations, in Starbucks as well there are certain operations management techniques that are used by I then for making the operations of the entity most effective and productive. In the above section the discussed techniques like just in time, kaizen and total quality management are those practices which I used by leaders and managers of Tesco playing their significant role for leading the form towards its ultimate objectives and making it a success. TASK 4 P6.Assessthefactorswithinthebusinessenvironmentthatimpactuponoperational management and decision-making by leaders and managers. Business environment refers to the surroundings in which an organisation or a business is being flourishing. The business environment comprises of all internal as well as external factors that are present around the company and the market in which it is dealing while conducting its operations and functioning its business (Wijaya, Widiadnyana and Swamardika, 2016). There are number of factors which exist and impact the business operations as well as the decision making of leaders and managers. In the same manner Starbucks do have certain elements and factors that exist internally and externally around the business affecting the decisions of leaders and management of the entity. Some of such factors are elaborated below in regards to Starbucks and their impacts on decision making of leaders as well as managers are also presented. Corporate Social Responsibility (CSR)-The first factor which exist in the surroundings of an organisation that has influence on its operations internally and externally is of
corporatesocialresponsibility(Abramov,2018).TheideaofcorporateSocial responsibility have been enlightened up in recent years due to extreme implications taking place on society and environment because of the business functioning practices of different organisations belonging to different industries. Corporate social responsibility is one major factor which forces the leaders and managers of Starbucks to make sure that they are contributing their part towards the society on behalf of the company by making active processes going on within the organisation more sustainable and potential by involving reusable resources and productive use of available assets. Culture-The culture refers to the internal environment of an entity which incorporates the behaviour, attitude, values, function and processes and many other similar factors. The culture of Starbucks is an internal element that helps the company to create synergy within the operations and functioning of business. According to the culture of the Antony the managers and team leaders make their objectives and plans for conducting and finishing the assigned duty or responsibilities. Sustainability-The third very important and value-adding business environmental factor which affects the functioning of operations of an entity as well as the decisions taken by managers and leaders as of sustainability. The concept of sustainability states that the company should work in such manner that leads it towards success making the best use of available resources and rendering their services to customer in the most productive manner. The sustainability aspect is one of the major objective of Starbucks hence the decisions of leaders and managers are revolving around the notion of sustainability of the organisation within the respective marketplace and maintaining its living position in the industry. M4. Analyse how these different factors affect the business environment and wider community. The business environment comprises of number of factors which affect the functioning of Starbucks and decisions of leaders and managers of the entity. The implication of these external and internal elements on is elaborated in above section but these factors do impose significant influence on the community (Tamura, 2018). Such as different CSR activities that are conducted by Starbucks are favourable for the society as it contributes a little part back to the society for using its resources. In the same manners organisational sustainability objective help the society in preserving its resources for the longer period of time as company MS using these diseases
rather than it is making the best use of available resources as resolving them for future generation. D2.Critically evaluate application of operations management and factors that impact on the wider business environment. The application of different operation management approaches and techniques like kaizen, quality management and Justin time are beneficial for the company as it reduces any type of waste from the functions and brings in better results for by improved revenues and better profit units. Is different operation management techniques also impose influence on the wider organisational context that is its business environment as the leaders and managers can take appropriate decisions in regards to these practices by critically evaluate all the factors associated and developing strong business plans (Khan and et. al., 2016). CONCLUSION In the above report the discussion has been taken place in regards to operations and management of businesses which controls that the phenomena is essential and critical for entity to imply and practice while conducting and completing its activities. in the report above the number of aspects of operations management are gone through such as different operations management techniques. Also different leadership styles like situation and contingency and system leadership are also discussed which states the ultimate benefits of these practices in regards to the betterment and upliftment of performances of employees engaged within the company.
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