Roles and Functions of Managers and Leaders in Operations Management - A Case Study of Marks and Spencer

Unit 4

Table of Contents
INTRODUCTION.......................................................................................................................................3
Main Body...................................................................................................................................................3
TASK 1.......................................................................................................................................................3
Difference between functions of managers and role of leaders..............................................................3
TASK 2.......................................................................................................................................................5
Discuss the way in which role of leaders and functions of managers apply in different situational
context....................................................................................................................................................5
Application of theories and approaches including system, situational and contingency leadership.......6
TASK 3.......................................................................................................................................................9
key approaches of leadership along with role of leaders and managers.................................................9
Significance of operations management in attainment of business goals.............................................10
TASK 4.....................................................................................................................................................12
Factors within business environment that affects operational management and decision making by
managers and leaders...........................................................................................................................12
CONCLUSION.........................................................................................................................................14
REFRENCES............................................................................................................................................15