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Report on Operational Management - Marks and Spencer

   

Added on  2020-06-05

15 Pages4695 Words39 Views
MANAGEMENTANDOPERATIONS

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 .........................................................................................................................................1LO1..................................................................................................................................................1P1 Evaluating different roles and characteristics of a leader and a manager..............................1LO 2.................................................................................................................................................3P2 Role of a leader and the function of a manger in different situational context.....................3P3 Different theories and models related to leadership..............................................................4TASK 2............................................................................................................................................6LO 3.................................................................................................................................................6P4 Key approaches related to operations management and the role played by leaders andmanagers.....................................................................................................................................6P5 Significance and value of operational management..............................................................7LO4..................................................................................................................................................8P6 Factors with in business environment that affect on operational management.....................8CONCLUSION..............................................................................................................................10REFERENCE ................................................................................................................................11

INTRODUCTIONManagement and operations are two important factors which play a crucial role inconducting the business activities. Its main aim is to manage and control all the operations ofcompany so that they can effectively manage their business operations and achieve the objectivesfor which they are working. In this, basically managers are given with the responsibilities tohandle all strategic issues that are prevailing in company and giving effective solutions to solveit. Here, both leaders and managers play a crucial role as their guidance drive the employees towork in an effective manner (Botton, Cavalletto, and Marmeggi, 2013). Company that has beenreferred here is Marks and Spencer. It is considered as a big Multinational British retailingcompany which is situated in London, UK. It is specialised in clothing, home as well as luxuryproducts and having 979 stores across the UK. This report will discuss about different rolesplayed by manager and leader while managing the business activities, various theories used bythem to manage the work operations, key approaches used by them in operational managementand the importance of operational management in achieving business objectives. TASK 1 LO 1P1. Evaluating different roles and characteristics of a leader and a managerIt is required for every organisation to have strong leadership and management skills sothat they would not face any issue in achieving their growth and objectives. Through this,employees will receive guidance from the leaders which will help in enhancing their skills andcapabilities which finally leads to increase their productivity. If Marks and Spencer will have astrong management and leadership activities then it will definitely support them in achievingleading position in marketplace (Expósito and et. al., 2016). A manager can be defined as a person who is responsible for managing all thedepartments of business in an effective and efficient manner. They perform various roles in anorganisation like a friend, philosopher and a guide. They basically direct the employees towardswork they will perform in company. Marks and Spencer, being a top retail brand needs goodmanagers who will look after their various stores. Different roles played by the managers are:ROLES OF A MANAGER 1

Team Development – Managers of Marks and Spencer are given with the responsibilityto make a good team inside company that will manage the work in an efficient manner.This is important because it is said that work done in groups is always effective thenwork done in individually (Eyal and Haim, Clarizen Ltd., 2014). Managing performance – It is an effective task that is to be played by the managersbecause it is very important to look that whether the employees are performing as persaid instructions or not. This will help the company to know efficiencies present inemployees that can be applied in performing the work. Effective recruitment – It is a crucial role played by managers because if they will hireskilled and competent employees then it will be very good for company as they will beable to achieve their goals and objectives. Source : Role of a manager, 2018CHARACTERISTICS OF A MANAGERGood Communication – A manager should always be good in communication becausethen only they will be able to connect well with the employees and know their issues aswell. 2Illustration 1: Role of a manager

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