Management and Operations: Roles and Characteristics of a Leader and a Manager

Unit 4–Management
and Operations

Table of Contents
INTRODUCTION...........................................................................................................................................4
PART 1.........................................................................................................................................................4
P1 Define and compare the different roles and characteristics of a leader and a manager....................4
M1 Analyse and difference between role of leader and function of manager........................................6
P2 Examine examples of how the role of a leader and the function of a manager apply in different
situational contexts.................................................................................................................................7
P3 Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.....................................................................................................................8
M2 Strength and weakness of different approach to situations within work environment....................9
D1 Analyse and evaluate the different theories and approaches to leadership in given contexts........10
PART 2.......................................................................................................................................................10
P4 Explain the key approaches to operations management and the role that leaders and managers
play........................................................................................................................................................10
P5 Explain the importance and value of operations management in achieving business objectives.....12
M3 Leaders and managers can improve efficiency of operation management.....................................13
P6 Assess the factors within the business environment that impact upon operational management
and decision-making by leaders and managers.....................................................................................13
M4 Factors affects the business environment and community.............................................................14
D2 Critically Evaluate application of operations management and factors that impact on the wider
business environment...........................................................................................................................14
CONCLUSION.............................................................................................................................................15
REFERENCES..............................................................................................................................................16

INTRODUCTION
Management and Operation is a practice that is performed in the premises of a company
by the manager and leader of a company for attaining the goals. Discussing it in detail, it is
necessary to understand that management and operation is among one of those concepts which
can be effective for business organization as perform each of the activity by having proper plans
and policies. The presented report is based on Bentley which is one of the car manufacturing
company established in the year 1919. The company was founded by W. O. Bentley, H. M.
Bentley. The Parent company of Bentley Motors is Volkswagen Group. The assignment will
discuss about the manager and leader of the company and what are their main roles and
responsibility which they should be able to perform. Their role in different situation will be also
analysed in detail. Some of the other topics that will be covered within the project is related to
key approaches, theories and many more.
PART 1
P1 Define and compare the different roles and characteristics of a leader and a manager
Manager are the management level person who are appointed in the organisation to
perform certain some of the specified work related to management so that company can
accomplish their goals. As they hold the key position in the company which means manager
should be able to do proper planning, controlling and number of other tasks for attaining the
goals.
Roles of Managers
Recruit and manage staffs:Any of the company requires the employee and that can be
fulfilled only if manager is capable to hire them. In Bentley Motors, manager must manage their
staffs as per their capabilities and talent(Adebiyi, Oyatoye and Amole, 2016).
Training and developing staffs:Although, manager hires the employees for the
organisation like Bentley Motors but they must have the knowledge that proper training should
be provided. It is needed because it is the only way through which newly hired employees can
meet out the requirement of a company.
Characteristics of Manager