Unit 5 , hospitality management

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HOSPITALITY
MANAGEMENT

TABLE OF CONTENT
 INTRODUCTION
 DISCUSSION
 CONCLUSION
 REFERENCE

INTRODUCTION
In today’s era of globalization, hospitality industry is indeed assuming greater significance and is fast
developing into a lucrative career provider. This presentation will explain the hard and soft skills in the
organization. It will also explain future management and leadership skills required in the service sector.

HARD AND SOFT SKILLS
Hard skills are those skills which staff of
the organisation can learn while
practicing or performing.
Soft skills are the inbuilt skills of a person
which cannot be learned like hard skills

FUTURE MANAGEMENT AND LEADERSHIP SKILLS
Understanding of technology- It is one of the Future
management & leadership skill will be required by the
organisation because technology is getting advanced
very rapidly.
Flexibility- In future, leaders and managers of the
company will require to be dynamic or flexible in
nature.
Think for new- This is also one of the skill which will
be important for management to have in future, it is
about thing ahead, think new and innovative.

CONCLUSION
From this report it has been concluded that leadership skills are very important in every organization.
The soft and hard skills helps the leader in directing the team and fellow workers for accomplishing
business goals and objectives.

REFERENCE
García-Lillo, F., Úbeda-García, M. and Marco-Lajara, B., 2016. The intellectual structure of research in
hospitality management: A literature review using bibliometric methods of the journal International
Journal of Hospitality Management. International Journal of Hospitality Management. 52. pp.121-130.

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