Leadership and Management for Service Industries

Leadership and
Management for Service
Industries

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1: Classical Management Theories............................................................................................1
P2: Role of a leader and leadership styles...................................................................................2
P3: Management and Leadership styles.......................................................................................3
TASK 2............................................................................................................................................4
P4: Influence of factors on an organization.................................................................................4
TASK 3............................................................................................................................................5
P5: Management skills.................................................................................................................5
P6: Future management and leadership skills..............................................................................6
TASK 4............................................................................................................................................7
P7: Covered in Poster...................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Leadership refers to the ability which is displayed by the leaders so that they can lead an
organization effectively and efficiently (Chang, 2016) . Management refers to the various types
of practices which are adopted for the purpose of administration of a company. Both of them are
quite important in the context of service industries. This is so because if they are displayed in the
right manner then this can result in maximization of profits and achievement of higher level of
productivity. For this report The Langham London has been chosen. It is a a five-star hotel which
offers luxury services to its customers and clients. In this assignment, focus will be made on
review of classical management theories and leadership styles, exploring the various types of
factors, assessment of current and future skills. Additionally, demonstration of skills in a service
industry context will be discussed as a part of this project.
TASK 1
P1: Classical Management Theories
The classical management theories are a part of the management. These theories can be
applied in the right manner by the management of a company so that the desired goals and
outcomes are achieved without problems and issues. In the context of The Langham London,
these theories can be applied as follows-
 Fayol's theory- Fayol's theory focuses on the 14 principles which have been propagated
for management (Dhar, 2016). For the managers of The Langham London this theory can
be applied in the correct manner by using these principles. If they are applied correctly
then higher level of productivity can be easily achieved in the hotel.
 Taylor's theory- Taylor's theory puts its focus on the methods which are used for
scientific management. In the context of The Langham London this theory can be used so
as to increase the overall level of productivity by applying scientific methods and
techniques.
 Bureaucratic theory- Weber's Bureaucratic theory puts its focus on defining
bureaucracy as the basis of systematic formation in a particular organization which can
ensure that success can be achieved.
Thus, it can be said that all these theories surely create an impact on the leadership and
management of a company. Therefore if the management of The Langham London decides to
1