Leadership and Management for Service Industries

This presentation discusses the importance of leadership and management skills in the service industry, focusing on the hospitality sector. It explores different types of management and leadership skills, including hard and soft skills. The presentation also discusses future management and leadership traits, such as task-oriented management style and transformational leadership style. Additionally, it compares the change management system and leadership implementation in two organizations. Overall, the presentation highlights the integral role of leadership and management in the service industry.

Leadership and
Management for Service
Industries

TABLE OF CONTENTS
 INTRODUCTION
 CURRENT AND FUTURE MANAGEMENT AND LEADERSHIP SKILLS
 FUTURE MANAGEMENT AND LEADERSHIP TRAITS
 COMPARING THE CHANGE MANAGEMENT SYSTEM AND LEADERSHIP
IMPLEMENTATION OF TWO ORGANIZATIONS
 CONCLUSION
 REFERENCES

INTRODUCTION
 Management is an important element in any organization and therefore it is important to understand
different management theories which will be very helpful in meeting the modern day challenges in
any organization.
 Leadership is a process in which leader influences its followers to achieve organizational goals.
 Leader provide a direction for achieving the desired result.
 In this report, Hotel Marriott is taken as an organization, which provides Hospitality Services all
across the world.
 This report presents different types of management and leadership skills required in service industry.

CURRENT AND FUTURE MANAGEMENT AND
LEADERSHIP SKILLS
 There are different types of skills and each of these type is important.
 Hard skills refers to the set of abilities that can be easily measured.
 These skills are considered as the technical ability to fit a job. Hard skills can we learn
easily. Management skills are called as hard skills.
 On the other hand, soft skills are not specific to a particular job.
 It refers to the traits that makes a good employee.
 Leadership skills are known as the soft skills.

Cont..
Current management Skills
 Technology using skills
 Excellent marketing skills
 Good numeracy and literacy skills
 Hard communication skills like speaking foreign language
 Data analysis skill
 Relevant certification and licenses
 Planning and decision making skills

Cont..
Current leadership skills
 Adaptability
 Team oriented
 Passionate
 Problem solving skills
 Business skills

FUTURE MANAGEMENT AND LEADERSHIP
TRAITS
Future management skills
 The key management skills required for the future in the hospitality industry is focusing
more towards task and in maintaining proper relationship among other employees of the
organization.
 And for achieving this two forms of management style can be used which will help up in
achieving the desired skills which are very important for the future.
Task oriented management style
 This form of management style is a behavioral approach in which the leader mainly focuses
on the task to be performed with the objective to achieve desired goals in a specific period of
time.

Cont..
Future leadership style
 The most important leadership skill that will be required in future is taking the
responsibility of the job done and innovative problem solving skills.
 In order to achieved this skills different leadership style can be used. A detailed description
is given below.
Transformational leadership style
 In this form of leadership style leader continuously pushes the employees to come out of
the comfort zone.

Cont..
Situational leadership style
 In this leadership style, the leader is required to make an adjustment
in the style.
 In this form, leader changes the style but the followers are not
required to follow this style.
 This is time changes with you need as per the organization situation.
 It provide direction, coaching, support and development opportunity
to the employees.

COMPARING THE CHANGE MANAGEMENT SYSTEM AND
LEADERSHIP IMPLEMENTATION OF TWO ORGANIZATIONS

Cont..

CONCLUSION
 It can be concluded that for effective management service industry various
leadership skills are required.
 Also, the application of different change management theories by the
organizations for implementing change in the organization are very useful and
beneficial.
 Thus, leadership and management cannot be separated from each other.

REFERENCES
 Singh, A. and Jaykumar, P., 2019. On the road to consensus: key soft skills required for youth
employment in the service sector. Worldwide Hospitality and Tourism Themes.
 Silva, S., Silva, C. and Martins, D., 2019, September. Knowledge management and staff turnover
in the hospitality industry. In European Conference on Knowledge Management (pp. 941-XXVI).
Academic Conferences International Limited.
 Zopiatis, A. and Theocharous, A.L., 2018. PRAXIS: The determining element of innovation
behavior in the hospitality industry. Journal of Hospitality and Tourism Management. 35. pp.9-16.
 Burke, R. J., 2018. Leadership in hospitality organizations: achieving competitive advantage.
In Handbook of Human Resource Management in the Tourism and Hospitality Industries. Edward
Elgar Publishing.