Effective Teamwork and Conflict Management

This assignment explores the significance of teamwork and leadership styles in a business organization. It discusses the different approaches to managing conflicts between employees, including collaborating, accommodating, and other strategies. The importance of creating effective teams is highlighted, as well as the need for leaders to manage motivational and demotivational factors that influence employee performance.

Unit 508
Working in Teams
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Table of Contents
Introduction................................................................................................................... 3
Task 1.......................................................................................................................... 4
Definition and description of the qualities which makes effective team................................4
Different styles of teams.............................................................................................. 4
Task 2.......................................................................................................................... 5
The roles and skills of being ideal team leader................................................................5
Different leadership style............................................................................................. 6
Task 3.......................................................................................................................... 8
Major theories of Motivation......................................................................................... 9
Key factors related with motivating and demotivating individual in the working environment.. .9
Task 4........................................................................................................................ 12
Definition of delegation and the difference between delegation and abdication of
responsibility............................................................................................................ 12
Benefits and Risks of delegation for the manager and the team.......................................13
Task 5........................................................................................................................ 14
Explaining what are the influencing skill and also how it operates in the working life...........14
Actions or behaviour which are needed to influencing others...........................................14
The process of negotiation......................................................................................... 15
Task 6........................................................................................................................ 15
The importance of creating good interpersonal relationships at work................................15
Differences between positive, negative and constructive feedback...................................16
Common causes and indications of disagreement while working in team..........................16
Approaches towards conflict management....................................................................17
Conclusion.................................................................................................................. 18
References................................................................................................................. 19
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Introduction
Working in team with diverse range of people indicates that the members of the team are being
synergized by working and sticking together for achieving organisational goals. Working in team
in the business organisation is an important factor as working together to accomplishing a goal
means that achieving organisational goals for the business company. There are some attributes
which indicates that the team is effective and on the other hand some indicates that team is not
effective. An attribute of effective can be having good communication among the team members
so that have better understanding with each other. To be an effective team the utmost thing that
is needed is having leader who can be considered as the one who will lead the team effectively.
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Task 1
Definition and description of the qualities which makes effective team.
Effective Team
When a group of people works together with having the aim of achieving specific goals,
objectives or vision is called team. But not every team is called effective team as to be called an
effective the thing that is important is sharing same sort of goals with the help of their own skills
and knowledge sharing their knowledge with each other which will lead to have achieving one
specific organisational goals (BARRACLOUGH, 2016). With having effective team, the team
members need to have mutual understanding as well as respecting behaviour towards each
other. The qualities which makes a team an effective are providing below:
Being organised: One the most important quality that to be an effective team should have
been that the structure of the team needs to be good in manner. The task or work will be
effectively divided to the members of the team so that the workflow will be organised. Being
organisation will make impact on the performance of the organisation.
Effective communication: Another important element which is essential for being effective
team is that having the good communication process and this system should be spread
throughout the whole team and the performance of the team (Satinoff and Teitelbaum, 2013). If
in the team performance process of the team will not have effective communication then there
will be misunderstanding between employees or team members.
Different styles of teams.
In the business organisation with having one specific team will not be enough to meeting the
needs of the customers and also to achieve the organisational goals (Burns, 2012). Which is
why large organisation such as Apple will have different types of team in its organisational
environment and those styles are providing below:
Functional team: When the team is being formed with the help of functional people of the
organisation and the members of the team will be from same function. The functional team is
more type of common team which can be seen in every organisation. Functional team can be
including marketing team, finance team, management team and these are considered as
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functional team. For example, marketing of Apple has the role of managing all the task related
with marketing activities.
Self-managed team: This is the team structure which is adopted by any small organisation and
this is the type of team which is different from any other team structure. This is the type of team
which increase the efficiency of the performance which is also called self-managed team (Daft,
2015). In the self-managed team, the employees of the organisation cannot join in this type of
group. The reason why this type of team is being used by the organisation so that it can
enhance the performance of the organisation as a whole.
Task 2
The roles and skills of being ideal team leader.
Leader is the person in the organisation who provides direction to the employees of the
organisation so that they will be able to achieve all the organisational goals. He is the person
who will set specific target and also direction to the employees which give s them hope and
encourage so that the performance of the team will enhance. There are some roles and skills
which identifies as being ideal team leader and those are giving below:
Role of a leader:
Motivating employees: Having employees who are mentally happy or satisfied is something
which is important. That is why the role of a leader is to ensure that the employees are satisfied
with their job and this can be done by providing them proper way of motivating the employees
(EVANS, 2016). The more employees will be satisfied with their job then the productivity of the
employees will increase thus it will lead effective team performance.
Problem solving: When different types of people works together it is normal that there can be
possibilities of rising conflict in the task processing. That is why here, the role that leader will
play is that he has to solve all the conflict that employees are facing.
Skills which are needed in leader:
 Leader need to have the skill of being transparent in any situation.
 Leader need to have the skill of inspiring people to make them encourage.
 Being ideal leader is means that he needs to have the ability of empowering employees.
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Different leadership style.
Different organisation use different types of leadership style or there are some organisation
which sometimes use diverse range of leadership style which is according to the situation that
the company face (Semeniuk and Danner, 2010). The reason why, the organisation use
different types of leadership style is that different types of style will provide different advantage
or disadvantage. Different styles of leadership are providing below:
Strategic leadership style: Strategic leadership style is related with the effective e use of
different strategies which will help the leader, in a way of leading the whole and is called the
strategic leadership style. The advantage that organisation will get by adopting this leadership
style is that this is the style which focus on the goal and way of accomplishing it (Hall, 2007).
According to the goal the leader will make his decision to the way that team need to act.
Autocratic leadership style: This is the leadership style which is now less famous in the
business world but still has the use of it in the business organisation. The reason why
sometimes this type of autocratic leadership style is that sometimes there is difficulties of
managing employees in the organisation which is why being autocratic leader will help him to
manage the employees effectively. According to the autocratic leadership style the leader is the
one to say and employees will not have any say to anything nor they have the right of making
any decision or participating in the decision-making process.
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Task 3
Effective leader is the person who will be able to motivate the following subordinate of him and
that is why leader is the Person who is considered as one of the important persons in the
organisation (Hall, 2007). That is why the leader has the role of motivating the workforce.
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Major theories of Motivation.
Maslow’s hierarchy of needs: One of the most important theories which includes in the
theories of motivation is considered as Maslow’s need of hierarchy. The motivational theory of
Needs is developed by Abraham Maslow (Johnson, 2006). According to the theory provided by
him, he states that there are five basic needs in the life of human being and those needs
includes, Psychological needs, needs of safety, belonging to society, having esteem and self-
actualisation. But there is fact that these basic needs of human being need to be fulfil by step by
step as without fulfilling one need, there will not be possible to filling another one.
Vroom’s Expectancy theory: The motivational theory related with expectation is the theory
which is given by Vroom and this is the theory of motivation which states that people can be
motivated in three different ways and those three ways are including valance, expectancy and
instrumentality (Lewis, 2012). In the case of Valance this is the factor which is related with the
emotional side of human being, Expectancy indicates of understanding the level of expectation
that employees has and lastly, Instrumentality is the perception related with the employees to
find out what they actually want and what they actually get.
Key factors related with motivating and demotivating individual in the working
environment.
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The nature of effective leader means that he has the knowledge regarding which factors work
as encouragement for the employees and which factors works as dissatisfactory impact on the
performance of the employees. That is why to have better understanding both motivational and
demotivational factors provided below:
Factors of motivation:
Job Compensation: There can be two way of motivating other and one of them is motivating
with tangible thing and in the case of tangible thing can be considered as the job compensation
that is get by the employees (Safire and Safir, 2000). Providing job compensation in right time
by following commitment of giving job compensation will bring job satisfaction of the employees.
Non-monetary benefits: The other way that organisation will be able to motivate the
employees of the company is that providing intangible benefits to the employees. Intangible
benefits can be also term as non-monetary benefits. There are diverse range of intangible
motivation such as providing medical facilities to the employees or providing break-time room so
that employee has the scope relaxing.
Factors of demotivation:
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Doing nepotism: Everyone in the business organisation has the right of treating as equal as
other employees of the company. Which is why if the leader or manager of the company
provides extra care to any individual of the organisation then it will be injustice to others. Which
is why doing nepotism will bring demotivation to the employee’s behaviour.
Job security: One of the most demotivational factors can be include is not providing the feeling
of job security to the employees. If the employee’s feel that the job he is doing is not permanent
and he might fire from his post then he will not get any motivation for doing his work
(Organisation for Economic Co-operation and Development, 2007). Which is why not providing
job security is one of the factors which can be considered as demotivating factors.
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It is important for the organisation to think how to motivate employees so that it not only will
work as improving the performance of the employees. Giving focus on the level of motivation
will also increase the productivity of the organisation.
Task 4
Definition of delegation and the difference between delegation and abdication of
responsibility.
Definition of delegation
Delegation is the process of distributing roles and responsibilities of the employees according
with proper analysing of their skills and competencies by the leader or manager of the
organisation is called delegation (Safire and Safir, 2000). The role of delegating roles and
responsibilities to the employees is the CEO of the organisation or the leader of the
organisation. These delegations of roles are decided by proper analysis of roles and
responsibilities and matched it with the skills and abilities.
Delegation Abdication
The process of delegation is considered The term abdication is the process which
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as the tool of motivating employees and
make them accountable the employees
which enrich their performance.
known as increasing the error of the
performance of the employees which can
be demotivating for employees.
With the power of delegation organisation
will be able to gain trust of the clients and
customers.
When the organisation will not be able to
complete all the task in time then the
customers or clients will not come back to
take the service (Satinoff and Teitelbaum,
2013).
Benefits and Risks of delegation for the manager and the team.
In the business organisation, delegation is the process which consist of systemic one so that the
employers of the organisation will be able to motivates the employees so that they will be aware
of their duties which will make them accountable for their work. There are different types of
benefits which manager of team will get for delegation and those benefits and risks are
providing below:
For manager:
Benefits: With the help of delegation, manager will be able to manage all the project of that
organisation has adopted and complete those projects within projected time frame. Delegation
is the process by which manager and leader will be able to focus on the project which will help
the organisation to achieve organisational goals.
Risks: if the process of delegation is not done properly then this will make impact on the
manager and this can be considered as demotivating factors for the manager as they will fail to
maintain commitment (Semeniuk and Danner, 2010). On the other side delegation failure can
make impact on the reputation of the manager as the manager has reputation to the board of
director of the organisation which also can be bad for manager.
For Team:
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Benefits: The benefit of using delegation in case of team is that the team members will be able
to mange the assigned project effectively and efficiently. When the employee will be able to
complete the task properly then they will be appreciated by manager or leader which will work
as motivation for them.
Risks: When the team members will not be able to complete the task properly because of that
they will feel that they are not capable enough to do the task properly. That is why this will work
as demotivational factor for them (Whitton and Bertók, 2005) .
Task 5
Explaining what are the influencing skill and also how it operates in the working life.
Definition of influencing skill
The term influencing is related with persuading others or individual so that they will do the work
according to the instruction that is given to them. Not all people have such skill rather it is hard
to influence others and make them listen to him. That is why most of the time the leader of the
organisation is considered as the person who has the skill of influencing others such as the
employees or team members.
The process of influencing others operates in working life
Developing harmony: When leader has the skill of influencing others indicates that the leader
has the knowledge of each employee and which is why the employees listen to him. With having
better understanding between leader and employees then the whole working life will be have
mutual understanding and respect to each other.
Improving productivity: The skill of influencing is something which indicates that people are
being persuade by the direction of the leader (Yoder-Wise and Kowalski, 2010). In the business
organisation leader is the person who sets goals and objectives which will lead towards
achieving organisational goals which is why if the employees of the company follow his
instruction then their work will be up to the mark. Which will indicate increasing the productivity
level of the employees.
Actions or behaviour which are needed to influencing others.
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Influencing other people is something which can be considered as special skill that an individual
can have and this is why this is the skill that not everyone can have but to certain people. That
is why to have this skill there are some actions which needed to be done by the person who is
going to people. Those actions and behaviour which are needed provided below:
Giving importance: When one wants to influence other people and make them listen to him,
the most important thing is to make them feel special (BARRACLOUGH, 2016). The feeling of
special can be done by many ways such as providing them importance and this importance can
be giving by listening to them what they are talking about or they are thinking about.
Taking opinion: Being judgmental is not something which people like as there are different
people and they have their own specialty and their own way of thinking about specific thing.
That is why to influence any individual, the thing that leader to keep in mind that he has to
accept every way that his subordinate thinks and try to convince them in their own way. Which
will make them feel that their leader is considerate toward them.
The process of negotiation.
While doing business there is need to persuading other with the help of negotiation and there is
some certain process which are being followed while doing negotiation. That is why the process
of negotiation are providing below:
Taking preparation: This is the first stage of negotiation which is giving time of two parties to
get ready for the process of negotiation (BARRACLOUGH, 2016). Such as deciding a place
where the process of negotiation will take place.
Exchange: This is the part of negotiation process which can be considered as one of the
toughest situations where two parties will exchange their information regarding negotiation.
Bargain: This is the stage of negotiation where two parties will start a bargain relayed gaining
benefits from the process.
Conclude: After exchanging information and bargaining between two parties done the last thing
will be execute the plan.
Task 6
The importance of creating good interpersonal relationships at work.
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Having quality performance: The leader of the organisation or the manager of the company, if
they have the skill of maintain good interpersonal relationship then it will work as inspirational for
the employees so that they will work effectively (Daft, 2015). Working effectively will make
enhancement in the performance of the employees will lead toward producing high quality
performance.
Giving privacy: The person who has the role of maintaining interpersonal relationship in the
workplace has to know the importance of providing privacy to the employees. By giving privacy
to the employees will have positive impact on the relationship between manager and
employees. As privacy indicates that manager is providing importance to the matter of the
employees.
Differences between positive, negative and constructive feedback.
Positive Negative Constructive
The positive feedback is
given to the employees when
employee has done
something which is
considered as remarkable
achievement.
The reason why employees
get negative feedback is that
when the assigned task to
them get failed to
accomplished and that is why
negative feedback
considered as punishment for
the employees (EVANS,
2016).
The reason why constructive
feedback is provided by the
leader and manager is
indicating that the
performance of the employee
has chance of improvement.
With the help of getting
positive feedback, it works as
motivational factor for the
employees of the
organisation/
On the other hand, with the
help of negative feedback it
helps the organisation to
reduce mistake or error.
Providing constructive
feedback is also important for
the organisation it will help
improving the performance of
the employees.
Common causes and indications of disagreement while working in team.
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Organisational environment: One of the most important things that is considered to have god
relationship among employees is providing positive organisational culture. If the working
environment in which employees work together does not provides positive vibes then there can
be arise of disagreement between the employees (Hall, 2007). As having bad organisational
environment indicates that employees does not have good relationship so there bound to be
disagreement.
Having different culture: In the business organisation, there are different types of individual
people who works together. They all have their own cultural values, norms, beliefs or way of
thinking which is influenced by their culture. That is why if the organisation or the leading person
of the company dose not provide one cultural value then there can be arise of disagreement
between employees.
Approaches towards conflict management.
In organisational context there can be different types of situation which can be faced by the
leader or manager of the organisation and one of the situations can be disagreement or conflict
between employees (Organisation for Economic Co-operation and Development, 2007). That is
why leader or manager tries to adopt different types of approaches which are related with
conflict management so that the conflict that will arise can be solved quickly. There are different
approaches which are adopted by leader or manager and those are providing below:
Collaborating: Sometimes when organisational activities done by individual workers then there
can be possibilities of developing any conflict. As the employees do not have any idea regarding
each other due to working individually. Which is why sometimes leader gives priority of working
in teams so that people of the organisation has the knowledge of each other’s perspective and
respect each other (Satinoff and Teitelbaum, 2013). Which will help leader or manager to solve
any conflict which can arise between employees.
Accommodation: Accommodation is the process by which leader or manager of the
organisation will try to solve any conflict which has arise by providing reward or benefit which
employees of the organisation will get (Whitton and Bertók, 2005) . On the other side
accommodation also indicates that doing the things which will make sacrifice to solve any
conflict for the sake of others.
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Conclusion
While working with others with having similar types of vision, goals or objectives is called
working in team and this is the important factor in the case of business performance. For
operating business there are different types of activities which cannot be done by individual
perfectly, rather it is shown that when people work in team, they get result faster than individual
and better than individual one. Which is why, it is important for the business organisation to
think how to make effective team work. As working in team is likely to lead toward arising
conflict between team members. Which is why there are different approaches which can be
adopted by the leader or manager of the organisation. Aside from that there are things need to
concern such as motivational and demotivational factors which influence on the performance of
the employees.
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References
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Hall, A., 2007. Managing People. Maidenhead: McGraw-Hill International (UK) Ltd.
Johnson, L., 2006. HRMagazine guide to managing people. Alexandria, Va.: Society for Human
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