Managing Food & Beverage Operations

Managing Food &
Beverage Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
P1 Explore different types of businesses within the food and beverage industry, profiling a....3
chosen business within each area of the industry.......................................................................3
P2. Different rating systems used in Food and Beverage Industry.............................................5
P3. Current and future trends which influence the businesses of food industry.........................6
TASK 2............................................................................................................................................7
P4 Demonstrate professional food and beverage management skills within a food and
beverage organisation..................................................................................................................7
P5. Explain the legal requirements and standards needed in outlets...........................................7
TASK 3............................................................................................................................................7
P6. Compare and contrast various operational and marketing technology for different types of
business.......................................................................................................................................7
P7. Factors that influence the decision making process of consumers.......................................8
P8. Different strategies used in order to attract and build loyal customer base..........................9
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11
Books and Journals:..................................................................................................................11

INTRODUCTION
Food and beverage industry is one of largest industry across the globe in terms of revenue
and employment. This involves all the companies that involves in the processing of raw food
material and food products for the customers all over the world. This industry all performs
packaging and distribution processes of food materials efficiently. This involves both the fresh
and packaged food which are both alcoholic and non-alcoholic. The industry has the aim to make
use of technology efficiently to create value added products for its customer to gain customer
satisfaction. London Barge East is a unique bar and restaurant which is situated on 114 year old
Dutch barg on the canal which has a prominent outdoor seating. The restaurant provides outdoor
street food which are enjoyed by the customers in the canal side garden. This report covers the
several types of businesses in food industry, different rating systems used for the restaurants,
trends in the food industry, professional food standards opted by the industry. Moreover, this
report also focuses on different factors that is used by the food outlets for customers satisfaction
and how different factors affects the preference of the customers regarding different food
options.
TASK 1
P1 Explore different types of businesses within the food and beverage industry, profiling a
chosen business within each area of the industry.
Food and Beverage industry primarily engage in preparation of prominent meals and
snacks, distribution of these food materials at their restaurants to gain competitive advantage and
satisfy the customers. Customers demands are dynamic and their taste and preferences affects
the the industry's operations. The industry main focuses on the demand of the customers and
when the demand is generated the industry try to fulfil it by processing innovative foods and
snacks. For completing the demand the industry has several types of businesses which are given
below:
SECTOR DESCRIPTION ADVANTAGE DISADVANTAGE EXAMPLES
Fine Dining
Restaurant
These restaurants
involves highly
qualified chefs
which are trained
These restaurants
gain an highly
competitive
advantage due to
These restaurants are
not easy to operate
as they require high
investment and
Bishop's in
Vancouver is
one of the
famous

in preparing
complex food
items with
extensive
presentation.
their significant
knowledge in the
food sector.
highly qualified
personnels to work
in the professional
food sector.
restaurants
operating since
1985 and have
won many
awards by
serving Bill
Clinton and
many more.
Family and
Casual
Restaurants
These restaurants
covers all the
three meals in
their menu. The
restaurants try to
offer as a span of
variety food
dishes to their
customers.
In this restaurant
the chefs use
cross utilisation
as a key to use
main ingredients
for different
purposes in
several dishes.
This restaurant have
disadvantage of
using different
techniques in
operational work.
White Spot
restaurant is a
famous chain
in this
industry.
Ethnic
Restaurants
These restaurants
reflects the
owners cultural
identity.
This restaurant
provide
customers with
options of getting
the environments
they are searching
and share
different cultural
values at one
place.
This restaurant is
difficult to be
operated as every
culture requires
different demands
and it is not easy to
fulfil them.
Vikram Vij's
Ethnic Dining
Legacy is one
of the famous
restaurant.
Upscale Casual
Restaurants
These restaurants
provides provides
fun social evening
These restaurants
have an
advantage of
The disadvantage of
these restaurants is
they are not
Cactus club is
a prominent
restaurant.