Managing Accommodation Services

Managing Accommodation
Services
TASK- LO 1 & LO 2

Cover Content
 Introduction
 Types of accommodation services
 Difference between commercial and non-commercial businesses
 Different forms of ownerships applicable to accommodation services
 Grading and classification system
 Role played online review sites Tripadvisor
 Function of front office with three different types of accommodation providers
 Key role of front office with reference to Hilton hotel
 Conclusion
 References

Introduction
The hospitality industry is one of the largest growing sectors of the economy
in the present era. In fact, it is responsible for providing various services such
as food and accommodation in different place like as resorts, conference
centre, hotels and theme parks. However, hospitality tends to generate
maximum profits for the local economy either directly or indirectly at the
time tourists spend their money in hotels, restaurants or other places.
Similarly, accommodation is considered as primary aspects of tourism
industry, because it is an essential part of the tourism contribution.

Types of accommodation services
Accommodation is the facilities that are given to the customers according to
their needs. It is considered as a wide sector in the hospitality sectors,
varies from bed & breakfast and hotel to other facilities that can offer
lodging services. However, this industry aim to provide excellent client
satisfaction, while providing a luxury accommodation services such as
food & beverage, travel related concern. In the context to the Hilton
hotel, they are liable to provide below mentioned services to their guest.

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 Bed & breakfast: The Hilton hotel tends to deliver various types of bed for the
different rooms according to the demand of the customers. It has single, double,
and triple bed facilities with the complimentary breakfast for their tourists.
 Family fun package: During the holidays, Hilton hotel used to offer family fun
package services as per their requirements. Most of the family used to spend
quality time with their kids so that they can entertain from the regular activities.
For example, wake-up to breakfast for the family as well as internet access is
essential component of this package.

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 Conference facilities: It happens to be another important
accommodation services provided by Hilton hotel for the
business class people. It has been seen that most of the key
meetings, birthday party and marriage related events are
arranged in the conference hall or room that can help the
foreign as well as domestic tourist to take decision effectively.