Managing Accommodation Services

This report discusses the key roles and functions of front office, housekeeping, and maintenance departments in the hospitality industry. It highlights the importance of scheduling and security in providing a safe and comfortable environment for guests. The report provides expert insights on managing accommodation services.

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Covered in PPT...........................................................................................................................3
TASK 2 ...........................................................................................................................................3
P4 Front office functions within a variety of accommodation service.......................................3
P5 Key role of front-office department in Intercontinental hotel...............................................4
TASK 3............................................................................................................................................5
P6 Key roles found within housekeeping department of Intercontinental hotel.........................5
P7 Importance of forecasting linen stock and other guest supplies to match with demand of
tourist...........................................................................................................................................5
P8 Importance of inter-relationship between house-keeping and other department...................6
TASK 4............................................................................................................................................7
P9 Importance of scheduling to maintain and repair work for minimise disruption of guest.....7
P10 Importance of security within selected organisation...........................................................7
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
The term accommodation services is explicated as those services that are provided by
organisation for satisfying requirements of individuals. This service include safety and security
of travellers who are not aware about new geographical area, culture aspect and rules of a
country that are visited by tourist or individuals. This also aids tourist for explore various area
which aids to fulfil their purpose such as for entertainment, business meeting etc.
Intercontinental hotel group is selected as an organisation for this report and it is a British multi-
national hospitality company (Katzman and Kinsella, 2018). The headquarter of Intercontinental
hotel is based on Denham, England from where organisation operate their business at global
level. Moreover, this report highlights on scale, size and different types of accommodation
services that exists in hospitality industry. Role of grading, classification system and online
review site for influence guest to book the hotel will also included in this report. In the last, key
roles of front office department will also include in upcoming report.
TASK 1
Covered in PPT
TASK 2
P4 Front office functions within a variety of accommodation service
The front office is defined as an area where visitor arrive and interact with hotel staff, it
define about services that accommodate with staff. This also undertake about ask of frequent
questions and formality which is required by tourist for purchase of accommodation services. It
also undertake about develop of front office that called individuals for entering and
implementing accommodation within business. Some important roles that is performed by front
office of Intercontinental hotels is mention as below:
 Revenue generation- Front office generate revenue through providing information such
as to aware them about accommodation services (Nepal and Nepal, 2019). It work with
motive of influencing tourist that aids them to stay in hotel for longer period. Along with
this front office is first and last point where guest interact with hotel staff.
 Managing Operation- The front office refer to front desk from where all operations and
functions of operation department is performed. Their are different roles such as room

cleaning, preparation of food, managing hotel rooms etc. are performed. So operation
department aids individuals to complete their task by managing all functions through
coordinating between them in an appropriate manner.
 To provide assistance- Guest stay and complete accommodation and at that time period
they interact with front office only. So Intercontinental hotel ensure all needs and wants
of their customers is fulfilled in proper manner and for this front office or reception desk
is responsible. This provide assistance to organisation to pay and receive payment from
guest.
Resort- This refer to the place that is stated with pleasant environment and it refer to formulate
the atmosphere that create positive work environment in order to provide comfort, rest and
relaxation to it's customers. In context of front-desk management of Intercontinental ensure that
guest appropriate service from their arrival to departure. This aids management to improve their
recreational facilities.
Motel- A motel or motor lodge refers to the design of hotels that is specific towards offering a
parking area for motor vehicles. The lodging establishment define about features that allow
individuals to generate entrance with facilitate of appropriate rules. In context of Motel, front
office perform their work by ensuring that parking facilitates are safe and appropriate for guest
and also deliver appropriate food during overnight stay.
Front office include reception desk, front-office cashier, registration section and telephone
operator. This aids individual and staff of front-office to perform all roles in an organised
manner. It also define all functions are performed by management through engaging persons
which complete work with more efficiency and usually it undertake about hosting and managing
role of individuals in proper manner (Reid, 2018). It also define typically front room include
number of guest that rather aids persons to response towards booking guest.
P5 Key role of front-office department in Intercontinental hotel
Front-office department perform an important role and in context of Intercontinental
hotel, they are the face of hotel. Front-office department of respective organisation is responsible
for answering all questions and also to create first hand impression on customers. This is also
related with services and facilities that is provided to individual or buyer by hotel for performing
all task in proper manner. Communication skill and personnel appearance define about directing
of functions that influence persons for completing task by engagement of right personnel.

Intercontinental hotels perform their role at a global level and also all services which is
provided by management are more effective and appropriate. This refers organisation goodwill is
also increased because respective organisation make it presence among all over the world. It aids
management to complete their task by directing and training personnel. Within context of
Intercontinental hotel, it is identified by management that personal appearance manage and
communication skill perform an important role. So to control all work of Intercontinental hotel in
an organised manner authorities of respective hotel trained their front-office staff to manage all
work in a proper manner (Xie and Chen, 2019). It also ensure that staff enhance confidence,
politeness and sincerity towards company role and this result manager is responsible for
managing shift of employee's and payroll. This also results front-desk representative also ensure
that person make perspective to start all roles in a formal manner. Process and procedures also
define task to greet person for influencing them to buy accommodation services.
TASK 3
P6 Key roles found within housekeeping department of Intercontinental hotel
Hospitality business is generated on the aspects of customer happiness and satisfaction.
Rooms perform an important role as guest or tourist stay in them and this support management
for enhancing or improving their revenue. The rooms of Intercontinental hotel are designed with
modern techniques and they also undertake all basic facilities which is required by person or
guest. But if they are not clean than it generate challenges for management to increase number of
tourist. So housekeeping department plays a crucial role because they clean whole hotel and
rooms that improve number of customer in organisation (Accardo, Kuder and Woodruff, 2019) .
It also undertake about all aspect that generate number of operations for managing overall
surrounding such as to keep them clean and maintain. Some roles of housekeeping department
are mention as follow:
 High standards of cleanliness- Intercontinental hotel ensure that housekeeping
department is responsible for cleaning overall areas that gear up management to perform
all task in organised manner. With managing and cleaning all task person develop factors
that enhance roles of housekeeping department to complete their work in proper manner.
This also aids to establish and kept clean of organisational factor by managing their role
in proper manner.

 Establish welcoming atmosphere- Management establish factors that is used for
establishment of welcoming atmosphere in organisation. This also states about analyse of
of company factors that aids to develop reliable factors in business department. It also
result that both management and guest keep the place clean for get the command related
with fair price and repeat business (Dolnicar, 2019).
P7 Importance of forecasting linen stock and other guest supplies to match with demand of
tourist
Intercontinental hotel accomplish maximum efficiency and this is used to ensure that the
care and comfort of guest is maximum. The term Linen per stock mean to define and undertake
about a standard amount of linen inventory that is used for smooth functioning of hotel
operation. This also define all functions and operations are managed by respective for smooth
run of department whether, it is housekeeping, front-desk etc. Housekeeping department ensure
that good working relationship is managed to complete all task by understand of all departments.
It also provide information through which adequate inventory is managed for proper utilisation
of services (Birinci, Berezina and Cobanoglu, 2018). With managing linen stock and guest
supply this is understand all items like, linen stock, guest supply and content are managed in
proper manner.
With primary information of inventory waste is controlled or reduced by management
and this results all work is completed in proper manner. This define manager enhance amount of
linen stock and guest supply for performing all work with minimum investment. Along with this
primary function of inventory is to enhance and improve efficiency by establishing safety stock.
It is also used for oversee and control hotel room inventory and on other side, management make
proper supply of work to complete task with understand of organisational inventory in proper
manner. Further, with forecast of stock and guest supply it is analysed that monitoring and
managing inventory incorporate not only revenue management but also aids towards generation
of maximum return. This also consider about formulation of policy and procedure that monitor
and control hotel inventories in proper manner.
P8 Importance of inter-relationship between house-keeping and other department
No individual department among hotel is able to perform and complete their work on
individual basis. Directly or in-directly each department is depend on other to get information. It
aids management to perform their work in an efficient manner. House-keeping department

perform an important role and this is used by management to satisfy needs and wants of
individuals. It also define work is managed and performed by maintaining close contracts that
directly and indirectly major all departments of hotels. In simple terms, this is stated that house-
keeping department perform an important role as it develop close contact through which
coordination is managed in proper manner (Parent and Ruetsch, 2020). Like, Intercontinental
hotel ensure all work is completed through identify of company perspective that enhance and
improve inter-department isolation to perform all work in a coordinated manner. This undertake
and manage results through communicating with subordinates. It result success of hotel is
depend on all division that maintain and develop house-keeping department to perform all task
with front office. Room division also coordinate with front-office and this generate
interrelationship among hotels to complete all task in proper manner. Hotel also depend on
cleanliness of room to generate friendly results from courteous service. This consider work is
managed on economic basis to retrieve revenue that increase company profits.
Evaluation of relationship

With understand of all aspects it is analysed that house-keeping department relates with other
departments that include front office, room division etc. With analyses of Intercontinental hotel
group it is understand that all work is completed through developing company roles. This states
about formulation of task that aids to manage all work with decided perspective and it support
House-keeping department to complete task with more efficiency by coordinating with room
division and it results that house-keeping department complete their work with no interruption of
customers.
TASK 4
P9 Importance of scheduling to maintain and repair work for minimise disruption of guest
Facilities manager are responsible for building different ground of accommodation and
also to secure that they are maintained in a well-form. Maintenance is defined as the work that is
undertaken for performing all work to restore all parts of buildings. Hotel maintenance keep
aware about all systems and components that build all operation when minimum number of guest
is specified among hotels. With understand the importance of scheduling it is identified that
scheduling is a key for performing task properly such as weekly cleaning, lubrication etc. to
minimise problems related with repair by performing work in specific time. Facilities manager
look that expectation of customers are matched with infrastructure. Intercontinental hotel design
their building in proper manner and it aids individuals to match with expectation of customer.
Maintenance department perform an important role and it is used to ensure that all equipments
and facilitates maintain good conditions to perform their work in good condition. It also reduce
risk interruptions through run hotel with adopt of reactive maintenance. It results Intercontinental
perform maintenance in an easy manner to work with appropriate strategy. This also define about
development of administration that manage schedule of guest to perform all work with minimum
attitude. With understand of all activities this is stated daily and regular activities not disrupt
other guest and other members to maintain all activities within house department (Rogerson and
Rogerson, 2019). All order are engaged within house-keeping department to set schedule time. It
also generate sweeping of carpets that clean guest room to manage work in which guest are not
disturb. Inspection is performed by house-keeping department to maintain all schedule and time
for completion of work with more efficiency.

P10 Importance of security within selected organisation
This is crucial for accommodation provider for offering a safe and secure environment
that aid to enhance number of guest and personnel. Their are different number of guest exits and
they came to hotel for understand of safe and secure environment within hotel premises. All
guest who visit hotel manage staff and they also ensure that the asset of hotel and guest are
protected (Zhang, Bufquin and Lu, 2019). A comprehensive workplace security work as an
important aspects and it aids towards reduction in liabilities, compensation and insurance to
manage all expenses that is paid by organisation to their stakeholders by ensuring that it's asset is
not impacted. This is also important for organisation that organisation provide security at the
place for protecting guest, staff and physical resources to equip all features and appliances such
as camera, security guard at entrance etc. to complete all work in proper manner. It also make
perspective for protecting guest with decided number of appliances.
CONCLUSION
With the analyse of above report, it is concluded that accommodation service perform an
important role for managing and completing all organisational functions and operations in an
organised manner. Front-desk, house-keeping department etc. perform an important role and this
aids management to complete all task with large sector. Along with this interrelationship of all
business department is also understand by report. In the last, importance of scheduling
maintenance and security for safety of guest is also covered in this report.

REFERENCES
Books and Journals
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Exploring the lived experience of persons with physical disabilities in accessing
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Launching the Annals of Tourism Research Curated Collection on peer-to-peer
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Katzman, E.R. and Kinsella, E.A., 2018. ‘It’s like having another job’: the invisible work of self-
managing attendant services. Disability & Society. 33(9). pp.1436-1459.
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Parent, M.M. and Ruetsch, A., 2020. Managing major sports events: Theory and practice.
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Rogerson, C.M. and Rogerson, J.M., 2019. Tourism and accommodation services in South
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Xie, K.L. and Chen, Y., 2019. Effects of host incentives on multiple listings in accommodation
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