Managing Accommodation Services

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Covered in PPT...........................................................................................................................3
TASK 2 ...........................................................................................................................................3
P4 Front office functions within a variety of accommodation service.......................................3
P5 Key role of front-office department in Intercontinental hotel...............................................4
TASK 3............................................................................................................................................5
P6 Key roles found within housekeeping department of Intercontinental hotel.........................5
P7 Importance of forecasting linen stock and other guest supplies to match with demand of
tourist...........................................................................................................................................5
P8 Importance of inter-relationship between house-keeping and other department...................6
TASK 4............................................................................................................................................7
P9 Importance of scheduling to maintain and repair work for minimise disruption of guest.....7
P10 Importance of security within selected organisation...........................................................7
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
The term accommodation services is explicated as those services that are provided by
organisation for satisfying requirements of individuals. This service include safety and security
of travellers who are not aware about new geographical area, culture aspect and rules of a
country that are visited by tourist or individuals. This also aids tourist for explore various area
which aids to fulfil their purpose such as for entertainment, business meeting etc.
Intercontinental hotel group is selected as an organisation for this report and it is a British multi-
national hospitality company (Katzman and Kinsella, 2018). The headquarter of Intercontinental
hotel is based on Denham, England from where organisation operate their business at global
level. Moreover, this report highlights on scale, size and different types of accommodation
services that exists in hospitality industry. Role of grading, classification system and online
review site for influence guest to book the hotel will also included in this report. In the last, key
roles of front office department will also include in upcoming report.
TASK 1
Covered in PPT
TASK 2
P4 Front office functions within a variety of accommodation service
The front office is defined as an area where visitor arrive and interact with hotel staff, it
define about services that accommodate with staff. This also undertake about ask of frequent
questions and formality which is required by tourist for purchase of accommodation services. It
also undertake about develop of front office that called individuals for entering and
implementing accommodation within business. Some important roles that is performed by front
office of Intercontinental hotels is mention as below:
 Revenue generation- Front office generate revenue through providing information such
as to aware them about accommodation services (Nepal and Nepal, 2019). It work with
motive of influencing tourist that aids them to stay in hotel for longer period. Along with
this front office is first and last point where guest interact with hotel staff.
 Managing Operation- The front office refer to front desk from where all operations and
functions of operation department is performed. Their are different roles such as room

cleaning, preparation of food, managing hotel rooms etc. are performed. So operation
department aids individuals to complete their task by managing all functions through
coordinating between them in an appropriate manner.
 To provide assistance- Guest stay and complete accommodation and at that time period
they interact with front office only. So Intercontinental hotel ensure all needs and wants
of their customers is fulfilled in proper manner and for this front office or reception desk
is responsible. This provide assistance to organisation to pay and receive payment from
guest.
Resort- This refer to the place that is stated with pleasant environment and it refer to formulate
the atmosphere that create positive work environment in order to provide comfort, rest and
relaxation to it's customers. In context of front-desk management of Intercontinental ensure that
guest appropriate service from their arrival to departure. This aids management to improve their
recreational facilities.
Motel- A motel or motor lodge refers to the design of hotels that is specific towards offering a
parking area for motor vehicles. The lodging establishment define about features that allow
individuals to generate entrance with facilitate of appropriate rules. In context of Motel, front
office perform their work by ensuring that parking facilitates are safe and appropriate for guest
and also deliver appropriate food during overnight stay.
Front office include reception desk, front-office cashier, registration section and telephone
operator. This aids individual and staff of front-office to perform all roles in an organised
manner. It also define all functions are performed by management through engaging persons
which complete work with more efficiency and usually it undertake about hosting and managing
role of individuals in proper manner (Reid, 2018). It also define typically front room include
number of guest that rather aids persons to response towards booking guest.
P5 Key role of front-office department in Intercontinental hotel
Front-office department perform an important role and in context of Intercontinental
hotel, they are the face of hotel. Front-office department of respective organisation is responsible
for answering all questions and also to create first hand impression on customers. This is also
related with services and facilities that is provided to individual or buyer by hotel for performing
all task in proper manner. Communication skill and personnel appearance define about directing
of functions that influence persons for completing task by engagement of right personnel.