Managing Accommodation Services

Managing
Accommodation Services

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................2
TASK 1............................................................................................................................................2
Covered in PPT...........................................................................................................................2
Task 2...............................................................................................................................................2
P4. Explain the organisation of Front Office functions within variety of accommodation
services. ....................................................................................................................................2
P5. Discuss the role within in front offices department for selected organisation......................3
Task 3...............................................................................................................................................4
P6. Review the key roles found within housekeeping department in selected organisation.......4
P7. Assess the importance of forecasting linen stock and other guests suppliers to ensure
sufficient supply to meet demands..............................................................................................6
P8. Illustrate relationship between housekeeping department and other key department within
selected organisation...................................................................................................................7
Task 4...............................................................................................................................................8
P9. Examine the importance of scheduling maintenance on repair which work to minimise
disruption to guests.....................................................................................................................8
P10. Discuss the importance of security within selected organisation......................................9
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
An Accommodation is refers about to provide facilities in perspective of resting,
hospitality type specification where people can stay and get convenience traits of services like
lodging, better quality of food, beverages and travelling related services get better experienced.
Every hospitality industry business is having an objective to provide guest for making their
expectation fulfilled in excellence manner (Aruan and Felicia, 2019). Some of accommodation
types are highlight as Hotels, Apartment, Bed and breakfast, Homestays, personal care services,
holiday parks for only generates facilities for making guest experienced memorised and
satisfactory.
For instance, in report the company is Red Carnation which is British private boutique
Hotel company that owns a number of subsidiary undertakes for operating in leisure and holiday
type of sectors in United Kingdom. They have different types of products in terms of Holidays,
Caravan Parks, sales etc. As Bourne leisure generates revenue 951.4 million pounds and overall
workforce are around fourteen thousand.
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Illustration 1: Red Carnation Hotel, 2020
Source: https://www.eighty-days.com/2018/red-carnation-hotels-
audience-sharing-sem-engagement/

MAIN BODY
PART A.
Covered in PPT
PART- B
Task 2.
P4. Explain the organisation of Front Office functions within variety of accommodation services.
The front office reflects about customer facing division about firm for examples,
customer service, sales and industry that enhance to give experts that to facilitates advisory
services that considered that part of front offices operations (Brochado and Pereira., 2017). In
Red Carnation Hotel, is also have front office department as their major role to handle guests
welcoming, provide them availability of rooms booking and it is consider reception where all
guests face off to consulting information regarding with services.
 Reservation: It is request type service that driven by customer for advanced booking of
accommodation in hotel towards for any specific organisation like Red Carnation Hotel.
Their Staffs majorly deals to accept and rejects the reservation that made by guests from
different modes through telephones, e-mail, fax, letters etc.
 Registration: As per this section of front office is having responsible towards warm,
calmly to better receive for overall guests. For staffs who are working in this section
called as receptionists, similarly Red Carnation Hotel also having effective staff who
handle registration where they directly approach guest queries as in friendly nature
perspective (Chawla and Sengupta, 2017). Receptionists other role to take all information
queries from telephone
 Information section: It is other part of front office which is located that easily visible
that part of lobby separately within lobby where area collaborate in front desk. In Red
Carnation Hotel, the information section role is to provide valuable information about
hotels rooms and other service aspects to customers.
 Front Office Cashier: The section of front office cashier towards working section is
responsible for updating general information, billings, keeping proper record of check in
and check out timing of guests (Farmaki and Kaniadakis., 2020). They having different
outlets which is consider for maintain collection of bills through different outlets and
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