The Contemporary Hospitality Industry

The Contemporary hospitality
industry

Table of Contents
Introduction....................................................................................................................................3
LO1..................................................................................................................................................3
P1- Different type of business within the hospitality industry diverse product and services they
offer..............................................................................................................................................3
P2- Range of operational functions and Department within the Hilton Hotel...........................4
P3- Contribution of hospitality industry in national, international and local economy...............5
LO2..................................................................................................................................................5
P4- Range of operational roles within hospitality industry.........................................................5
P5- Skills require for role within the hospitality industry and current skills shortage................6
LO3..................................................................................................................................................7
P6- Political economical legislative and environmental factors that affect the development of
organisations operating within the hospitality industry...............................................................7
P7- use of swot analysis For the decision-making process..........................................................8
LO4..................................................................................................................................................9
P8- Implications of current and potential trends in the hospitality industry................................9
Conclusion....................................................................................................................................10
REFERENCE...............................................................................................................................11

Introduction
The hospitality industry can we define as the mortal, Hotel and such type of business that
provides the short term logging, transitional logging with and without food. hospitality industry
provides food and accommodation to their guests and helps to satisfy customers needs and
demand.
This report will cover the study of Hilton Hotel & Resort which is global brand are full service
hotels and resorts an flagship brand of American multinational hospitality company Hilton.
This report will examine the current structure, size and scope of hospitality industry UK an
explode the current and anticipated skills required in hospitality industry. It will review the
internal and external factors as impact the hospitality industry of the UK and how they relate to
current issues facing the hospitality industry. in the end of this report will analyse the current and
potential trends and development affecting the hospitality industry.
LO1
P1- Different type of business within the hospitality industry diverse product and services they
offer.
Hospitality industry is the collection of various businesses the single industry. it can cover the
businesses like hotel, food and beverages, travelling businesses, tourism businesses event and
many more (Bowen and Morosan., 2018). this all businesses cover in the single industry called
hospitality industry and here are description of all the type of business-
Lodging
This category covers the hotels another service providers like, motel, luxury apartments etc.
They provide the accommodation services where customers stay in their property and range of
services are provided by those businesses.
Food and beverages
Businesses like restaurants, bars, cafes etc Come under the food and beverage which is the part
of hospitality industry. They provide range of services and all kind of drinks and food will be
available on this kind of businesses. they give high quality services to their customers to satisfy
their needs and demand.
Travel
Transportation that offers the extensive services such as meals. For example a business class
international fight is certainly considered as the prosperity service whereas a city bus is the just
transport. Aviation sector come under the travelling.
Tourism
Tourism companies provide the packages for the travelling all over the world. they provide
different type of tour packages that can conclude the adventure tourism, natural tourism and
many more (Baum., 2019).

P2- Range of operational functions and Department within the Hilton Hotel.
Hotel in town is the top most hospitality service provider and there are various operational
functions and Department while helping them to provide a quality service to their go guest and
helping them to satisfy their guests. here are some important Operational function of the hotel-
Front office Department
front office apartment is top most Department of the hotel Hilton that helps too attend the all
customers call, look for the booking, communicate with the guest, welcome the guest and many
more functions done on the front of his Department (Hassi., 2019).
Housekeeping Department
Housekeeping Department is responsible to cleaning and decorating the rooms before the guest
arrival. This is important function because When customers get the clean and proper rooms then
they can feel better services from the hotel.
Kitchen and food Department
This Department of the hotel Hilton is responsible to manage let’s turn off the organization. they
have whole team who make the food for the every guest and also serve them on the table.
Finance Department
Finance Department or finance manager is responsible too provide the funds to every
Department of the hotel Hilton. they ensure the cash flow within the company And maintain all
the funds related records.
Human resource Department
Human resource Department of the hotel Hilton is responsible to recruit the skilful and talented
employees for the company who can help them to achieve their goals and objectives the
company can take competitive advantages.
P3- Contribution of hospitality industry in national, international and local economy.
Hospitality industry has huge contribution in the wrote off UK economy and every concept
including the national, international and local economy. You go spend the industry has 4% of
contribution in their GDP and it also I have to create job creation pay taxes and many other
contribution are done by the hospitality industry-
National
The hospitality industry of the United Kingdom is the 4th biggest employed in the United
Kingdom nationally, it has been accounting that the 3.2 million jobs directly employed through
the hospitality industry in year 2016 and further 2.8 million indirectly (Kandampully, Zhang and
Jaakkola., 2018). this industry generated over the 73 pounds of gross value added directly to the
UK economy and further 87 indirectly.
Local economy