Roles and Characteristics of Leader and Manager in Operations Management

Management and Operations
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1 Determination of different roles and characteristic of leader and a manager........................4
TASK 2............................................................................................................................................6
P2 The role of leader and function of manager in different situational contexts........................6
P3 Evaluation of different theories and models of approaches...................................................8
TASK 3............................................................................................................................................9
P4 Discuss the key approaches in operations management........................................................9
P5 Determine the importance and value of operations management in the success of business
objectives...................................................................................................................................11
TASK4...........................................................................................................................................12
P6 Analyse factors within the business environment that effect the operational management
and the decisions of leaders and mangers.................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................13
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INTRODUCTION
Operations management is the process of administration where main focus is to carry
activities within the organisation to provide high level of efficiency and effectiveness in the
operations (Amin and Aiza, 2018). It is a process which is concerned with converting the raw
materials into finish good with the help of labour force as efficiently as possible in order to
provide desire outcomes. The organisation chosen for this report is Barclays Plc. The company is
known as financial service company which is functioning in UK and provides funds to the
people of UK. The organisation is listed on the stock exchange of London and New York. The
topics covered in the report are roles and characteristic of leader and manager, role of a leader
and function of a manger in different situational context, applications of different theories and
models, key approaches to operations management, importance and value of operations
management and factors within the business that has impact on operational management and
decisions of leaders and managers.
TASK 1
P1 Determination of different roles and characteristic of leader and a manager
In an organisation the role of manager and leaders are different but their motive is same
that is accomplishment of business goals and objectives (Dhar, 2016). In context of Barclays,
these functions of leaders and manager help the company in the growth and development and
also make customers and staff members satisfied. The roles and characteristic are described as
below-
Basis Leader Manager
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Definition A leader is most valuable asset
of the organisation as they
motivates its team members to
take right direction. Leader
motivates its team members
and other employees of the
company in order to improve
their performance and
productivity.
A manager is a person who
manages the work and
operations in all situations.
Manager outlines the right path
to the employees of
organisation and contributes in
achievement of goals and
objectives.
Roles The role of a leader is to take
all the members within the
company together. Each of the
employees need to work
together in coordination with
other members of team in
order to accomplish goals and
bring success in the
organisation. The leader need
to focus on the actions and
activities of employees at
work place to make sure they
follow right direction and
providing better outcomes to
the organisation. The role of
leader is to analyse and
evaluate the behaviour and
actions of employees at
different stages of work.
Leader guide and provide full
support to the employees to
work in most effective and
The role of manager in the
organisation is to manage all
the tasks and operations at the
workplace (Chapman and
Blash, 2017). Manager
coordinates with all the
employees and monitors the
work assigned to employees.
The role of manager is to focus
on the continuous functioning
of the activities and operations
along with proper allocation
and usage of resources. They
provide direction to employees
and also solve their problems
in order to ensure that tasks are
completed on time.
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