ICT Professional Practice & Ethics: Westfield

Running head: WESTFIELD CASE STUDY
ICT Professional Practice & Ethics: Westfield
Name of the Student
Name of the University
Author’s Note:

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WESTFIELD CASE STUDY
Executive Summary
This report aims at providing a clear description of the case study for an Australian
supermarket, Westfield. They have involved digital innovation in their business after proper
analysis of ICT significance and importance. This type of technology focuses primarily on
communication technologies and ensures that the business or user is getting proper updates
regarding such communications or information. Information and communications technology
includes Internet connection, cell phones, any kind of communication medium, wireless
networks and few other technologies. These technologies have provided the society with a
vast array of several new communication capabilities. Thus, ICT and movement to a digital
firm would be extremely advantageous for Westfield.

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WESTFIELD CASE STUDY
Table of Contents
1. Introduction............................................................................................................................3
2. Discussion..............................................................................................................................3
2.1 Selection of Appropriate Ethical and Information Technology Governance Frameworks
for Analysis of the Case Study...............................................................................................3
2.2 Proper Assessment of the Ethical Consequences to move to a Digital Firm on Diversity
and Inclusion of IT Governance Issues and Technologies to be used...................................6
2.3 Suitable Recommendations on Assessment with Justification for convincing
Organizational Management................................................................................................10
3. Conclusion............................................................................................................................12
References................................................................................................................................14

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WESTFIELD CASE STUDY
1. Introduction
Technologies that provide proper access to confidential information by means of
telecommunications in an organization is termed as information and communications
technology or ICT (Schwalbe 2015). Digital innovation is considered as one of the most
significant advancements of information and communications technology that has been
making distinctive and rapid changes by proper utilization of digital technology for the core
purpose of enhancement in services, processes, products and traditional models (Marchewka
2014). By proper understanding of all users’ needs and motivations, it becomes extremely
easier for an organization to take proper measures and steps regarding their involvement of
customer satisfaction and business process execution. This type of innovation even is
responsible for bringing significant creativeness in the products and services of that particular
company (Bloom et al. 2014). This report will be providing a brief discussion about the case
study of Westfield supermarkets regarding their recent move to digital innovation.
Appropriate recommendations will be delivered in terms of IT governance and ethical
consequences.
2. Discussion
2.1 Selection of Appropriate Ethical and Information Technology Governance
Frameworks for Analysis of the Case Study
ICT encompasses both the Internet enabling sphere as well as the mobile sphere that
is being powered by certain wireless networks (Andrade and Doolin 2016). Information and
communication technology even involves antiquated technologies like landline telephones,
television and radio broadcasting, all of which are widely utilized with cutting edged ICT
pieces like robotics and artificial intelligence. It is even sometimes utilized synonymously
with the information technology, although the respective technology is being utilized for