Westin Hotel: Conflict Resolution System for Successful Team Engagement

Westin Hotel
The Upcoming 5 Star Resort

The path to success
• Westin hotel is working towards making their
hotel five star and add different other facilities
• Workplace conflicts are the major factors that
contributes to the success and productivity of
organization.
• Different kinds of components can be used by
the teams in managing the different conflicts
in workplace (Berry & Kato, 2018)

Conflict Resolution/Management
System
• Conflict in Team or Workplace
• Interrelated components
Training Intervention of
neutral third party
Supportive
Infrastructure

Component 1- Training
• Raise the awareness of the conflict
• Reduce the negative impact of the conflict on
workplace
• Reduce the entire frequency of the disruptive
kind of conflict (Butler, 2018)
• Provide self-awareness to deal with conflicts in
an effective manner
Training for
conflict
Negotiation Training
and Manager

Component Two: Neutral Third-Party
Interventions
• Provide professional resources early in the
cycle of conflict (Anitha, 2014)
• Assist in constructively resolving the dispute
before it helps in cycling out of the entire
control
• Helps in conflict resolution and effective
management of team members
Coaching
for Conflict
Sessions for
resolving
neutral conflict

Component Three: Supportive
Infrastructure
• Development of internal processes and
procedures
• Constructive minimize and manage the
different kinds of harmful effects
• Articulation and model the different values
effectually (Kumar & Kumar, 2014)
• Analyze mistakes for continuous
improvements in an effective manner