Industrial Relationships of Woolworths

Running Head: Woolworths Group
Human Resource Management
Literature Review
System04104
5/31/2019

Woolworths Group
1
Table of Contents
Literature Review.......................................................................................................................2
Industrial Relationships of Woolworths.................................................................................2
Retention and Development...................................................................................................3
Managing Performance in Woolworths..................................................................................3
Key Findings..............................................................................................................................4
Recommendations......................................................................................................................5
References..................................................................................................................................6

Woolworths Group
2
Literature Review
In the global era, organisations are facing extremely strong competition in the retail industry,
where large numbers of retail players are competing with each other in terms of prices, quality, and
customer experience. However, in such a scenario managing good relationship in the industry is really
a tough target for any company. Woolworths is known for its best marketing strategies and best
services for providing a great customer experience to its end customers. Large numbers of people now
want to buy domestic households products on a retail store where they can buy all the products with
minimum efforts and great customer experience. Woolworth is continuously Woking on its industrial
relationship, which is the key of success in the retail sector.
Industrial Relationships of Woolworths
A largest grocery supermarket in Australia is known for its employee and customer
relationship polices. Industrial relation refers to a relationship of the organisation with the
other stakeholders of the organisation such as customers, suppliers, employees, government,
etc. Bailey, Price, Pyman, & Parker (2015) said in their article that the Woolworth is
responsible to manage the industrial relations in such a way that help the country to establish
a good relationship with the other stakeholders and gain control over the employees conflicts
and grievances. The organisational strategy of the company extensively deals with the
industrial relations and performance management. Farndale, Brewster & Poutsma (2014)
included in their work that strategic planning of the organisation includes formulation of
long-term plans and strategies that helps the company to establish a good relationship with
employees and other stakeholders of the company. The operational plan of the country is also
formulated in such a way that provides help to the company to improve the performance of
employees and motivate them towards the organisational success. However, Woolworths is
also facing problems related to changing pattern of jobs and facing competition for recruit
and hiring people for the organisation due to heavy competition in the Australian retail
market. Woolworths focuses on establishing long-term employee’s relationships that further
help the organisation to achieve its long-term objectives (Arli, Dylke, Burgess, Campus, &
Soldo, 2013). Woolworths is also focusing on improving the relationship with its existing
employees by providing them competitive salary and other benefits such as best
organisational work environment and culture.
Relationship with suppliers is also crucial when company wants to sustain and survive
in the retail market. In the era of heavy competition the Woolworths needs to establish a good