Work Experience Report: McDonald's Industry Analysis and Skills

This report analyzes a student's work experience at McDonald's, focusing on the hospitality industry. It includes an evaluation of McDonald's as a suitable organization, negotiation strategies with supervisors, and identified business constraints. The report prioritizes tasks, plans the work experience, and outlines the benefits to both the business and the learner. It also addresses placement requirements, systematic record-keeping, and plan revisions. Furthermore, it monitors progress against the original proposal, evaluates performance quality, reflects on learning experiences, and provides recommendations for improvement. The report covers various aspects of the work experience, including job roles, skills gained, and the overall impact on career development within the fast-food industry.

Work based experience

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Evaluation of suitable organization that will provide industry experience......................1
1.2 Negotiation with work and academic supervisor as proposal for the work experience...2
1.3 Business constraints on the work experience offered.......................................................3
TASK 2............................................................................................................................................4
P2.1 – prioritise the tasks and responsibilities involved in the work experience...................4
P2.2-Plan for the work experience.........................................................................................5
2.3 Benefits of proposed activities to the business and learner..............................................6
TASK 3............................................................................................................................................7
3.1 Fulfilment of specified requirements of placement conforming to related codes of practice.
................................................................................................................................................7
3.2 Systematic records of the work performed.......................................................................8
3.3 revision of initial plan as required...................................................................................8
3.4 Suggestion for improvement and review these with supervisor.....................................10
TASK 4..........................................................................................................................................11
4.1 Monitoring progress against original proposal...............................................................11
4.2 Evaluation of quality of performance.............................................................................12
4.3 Learning which has been taken place during work experience using suitable reflections.12
4.4 Recommendations on ways to increase work experience..............................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Work based experience is analysed activities and duties performed by individuals in
organization from which they attain knowledge. It is term that is used in order to analyse the time
which is given by employees in organization. Employee’s work performance in organization is
essential for determination of the purpose of qualified work performance. In this report, analysis
of McDonald is done which has provided experience of hospitality industry along with the
business constraints on work experience.
In addition to this, tasks and responsibilities involved in the work at McDonald's are
determined and a place is formulated for work experience. Further, benefits of the proposed
activities to the business and learner are also identified. This report will also specify
requirements of placement conforming to related code of practice and systematic records for
work undertaken to achieve experience. At last, progress is also monitored against the original
proposal along with the evaluation of quality of performance. Reflection of learning and
experience achieved at workplace is also reflected along with recommendations to increase the
learning in organisation.
TASK 1
1.1 Evaluation of suitable organization that will provide industry experience
Organization plays an important role in development of individual experience within a
specific industry. It helps in transforming theoretical experience of a person in practical. It tends
to raise the opportunities for individuals to achieve experience and skills required for career
development (Dearnley and et.al, 2013). In this context, McDonald's is an American fast food
retailer organisation which has its business operations in 100 countries across the world. It is a
hospitality sector company which provide service to almost 69 million customers daily in their
business outlets.
Hospitality Industry sector: It is the most emerging industry in present competitive
business environment which has provided the best experience in service sector. In UK,
McDonald's also it various outlets in different geographical regions. There are various
departments in organisation which require qualified professionals and effective work experience.
There are different work profiles that will be selected in order to develop professional experience
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and career such as Front desk manager, line manager, team manager, sales executive, sales
trainee, production executive, management trainee, etc.
Development of career in hospitality industry offers a wide range of knowledge and
diversified roles. McDonald's has also provided a vast experience of hospitality industry as it is
one of the fastest growing organisations that has its strong brand image in market.
Restaurant business industry: It is also serves individual and provide them experience
of production and services. It is essential for individual’s desires to achieve knowledge and skills
to develop quality of food products and also needs to quality of service to customers. Moreover,
this experience is also achieved by people in order to establish their business (Lindgren,
Packendorff and Sergi, 2014). There are various job profile in restaurant industry which could
be utilized to achieve best working experience such as seller, cash collector, banquet manager,
hosting job profile and waiters etc.
In addition, there are various sectors which could be used by individuals to take effective
work experience such as tourism, travel and automotive sector, etc. Thus, it can be said that
various options are available to gain high level of experience.
1.2 Negotiation with work and academic supervisor as proposal for the work experience
For negotiating with working department and academic authorities, I need to develop an
effective proposal plan that will show case my own knowledge and capabilities of working. This
proposal will also determine the purpose of my career and way through which I will adapt
difficult situations.
Date
Name of organisation:
Job position:
Position to support my career: The position in sales trainee is the actual thing which I
need to pursue in my career. I have desire to work and lead a sales team in hospitality sector
enterprise with high dedication and motivation. It is identified that McDonald's fast food chain
business is growing continuously in the present business environment. Being a professional, I
have found that I can also start my best career from this field. It will provide an industry
experience and proper capabilities to manage other team working in organisation (.Moon, 2013).
There are various important aspects that will enrich my career and ways of analytical thinking
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such as authorities, work performance, responsibilities and following orders etc. All these
aspects have provided various specific purpose to enhance professional development. Moreover,
work experience not only support in highlighting professional problem but also the personal
issue.
Key position in hospitality industry.
Selling products and services to customers.
Development of effective relationship with team members.
Providing support to front desk manager in various business activities.
Experience: I have also worked as management in fast food restaurant named Burger
king which I have learned now to negotiate with customers with appropriate behaviour. Most of
the things in Burger king are also performed in McDonald's because they are both competitors in
hospitality industry.
There are various roles and responsibilities which I have performed in the organisation
and it has also provided knowledge of selling products and meeting the sales targets for business
enterprise. Supervisor also have various responsibilities like working with employees,
monitoring progress, evaluation of employee’s work performance and providing suggestions to
meet the set targets. Along with this, they have also provided authorities to develop the sales and
take strategic decision towards customer relationship management.
1.3 Business constraints on the work experience offered
Work based program of learning also consider that individuals will effectively take early
actions where they need to increase and develop their skills, knowledge as well as professional
career. Further, there are some specific limitations that limit the improvement of professional
career and organisation's capabilities to offer program (Ife, 2012). In present context, I have also
faced various business constraints which are faced by organisation and provide major industry
experience. The range of these constraints is divided in various parts such as internal and
external factors.
Requirement of fully trained employees: In McDonald's, management requires
qualified and trained employees that will be able to perform their job and fulfil expected
requirement. Further, it is very difficult to find experienced employees in present business
environment.
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Adherence to quality systems: It is also business limitation that individual needs to
information about quality systems and factors that needs to be followed by performing business
functions. I have also achieved understanding about these systems in previous training
programme.
Health and safety considerations: McDonald's also requires that employee must have
information and knowledge about health and safety regulation that needs to be followed at
workplace (Corominas, Olivella and Pastor, 2010).
Limited staffing: Major business constraint which creates problems in management of
problems which can be performed by organisation. I have faced difficulties in staffing of
employees in sales positions.
Material cost: Maintaining cost of operations is also difficult for me as sales trainee but I
have concerned with supervisor and also provided direction to other team members.
Tasks Hourly Daily Weekly Non routine
tasks
Measurement of
sales
Analysing
employee.
Monitoring and
analysing cash
collections
Consideration of
weekly sales
reports.
Review of
customers
feedback
Managing cost of
operations
Considering
expenses
Analysis of
operating and
non-operating
expenses
Comparison of
budget and
present
expenditures.
Allocation of
budget for
performing
activities.
Team
management
Monitoring
employees
Review of team
members
Comparison
between expected
and actual
performance.
Providing
suggestion to
meet target and
resolving
problems.
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TASK 2
P2.1 – prioritise the tasks and responsibilities involved in the work experience
Work experience in McDonald for an employee can be regarded as very beneficial as it
provides many learnings and makes the worker capable of accepting any challenge whatever
comes with respect to job. Every employee is provided rotational work as he can handle any
segment of work whenever required. Having a work experience within the organisation like
McDonald is considered as very effective as seen for the future prospect (Savery, 2015). To
pursue a good learning in the career every worker should be make a table so that it can get a view
for prioritising the work in efficient manner.
Task Provided Responsibilities given to
handle such task
Rating the work according
to priority
Operating Front Desk
Handling responsibilities to
handle every operation,
interaction with customers and
mentoring the activities
occurring in the organisation
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Managing Crew Members and
kitchen Staff
Particular employee and other
crew manager 3
Managing accurate management
of cash and handling cash
counters
Chosen Employee and an
accountant who is proficient for
the given task
2
With the following table which has been drawn to keep a check on the importance
and priority of every given task. Any employee can classify the task given according to
priorities and various responsibilities associated with it. At McDonald there are specified
and non- specified works given to workforce (Pritchard, 2013). Some tasks which are given
can be like checking the cash counter and managing staffs and crew members in the best
possible way and an efficient manner which is routine structure of it Whereas there are
various problems which occur during normal functioning of every department are handled
in efficient way such that it does not affect the functioning of whole organisation.
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P2.2-Plan for the work experience
The plan is a structured format that helps to determine time taken by every employee to
perform a certain task and the schedule of particular work given. There are number of works
which are assigned to every worker during his life span of his employment within the
organisation (Csikszentmihalyi, 2014). These plans help a trainee in probation period to learn
various skills and learnings and play his responsibilities in the best possible way (Liyanage and
et.al., 2013).
Plan for the work experience
In a plan it is important to generate information related to the work which is given to
employees and to understand the dependency of each work with each other.
Task Name Duration of task
performed
Priority of the
task in terms of
rating
Interdependency with
other tasks
Customer Support and
front desk handling
Every day start from
10:00am to 10:30 pm 3
On each tasks and
activities of other crew
members
Sales Staff handling and
solving the problems
associated with them
Daily in specific time
schedule starting from
5 pm to 8 pm
2 Independent task
Reviewing cash counters
and checking discrepancies
Mostly in weekends
like Saturday and
Sunday
1 Way of working of an
accountant
2.3 Benefits of proposed activities to the business and learner.
From this professional experience, I have analysed that there are various benefits which I
can achieve from hospitality industry. However, McDonald's is identified as international
business enterprise which has various franchise in different countries (Glaser and Strauss, 2017).
Further, working structure and methods to determine the functional system is also attractive for
its stakeholder. Further, there are some which I could achieve by working as sales trainee at
McDonald's.
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 Knowledge of performing sales operations: During this tenure, I will be able to identify
various roles and responsibilities that needs to performed for achievement of sales
objectives. There are various important business frameworks are required to be managed
while working as sales trainee in business enterprise (Jones and et.al., 2013). Working in
organisation clearly provides understanding about the objectives of business that needs to
be achieved by business employees which are thoroughly associated with business
enterprise. As sales trainee in McDonald's I will also be able to achieve experience of
hourly, daily and weekly tasks that needs to be performed by sales in order to effectively
achieve the business objectives.
 Significance of team work: It is the most important benefits that has been achieved by
individual while in global business enterprise. Team work is analysed as group task that
will performed by various team member together with an aim to accomplish the business
objectives (Kolodner and Riesbeck, 2014). In organization, managers are required to
have experience of managing coordination between team member so that they will
influence towards accomplishment of common business objectives.
 Identification of new measures: After team work, professional experience within an
enterprise also provide capabilities to individual towards development of new and
effective for performing business functions (Pérez-Escamilla, 2012). These important
business functions are required to be managed by team members which can also play an
important role in development of career in business enterprise.
TASK 3
3.1 Fulfilment of specified requirements of placement conforming to related codes of practice.
In my working experience and business premises I have learnt different components of
various tasks. It has not provided growth to my skills but also provided support in development
of practical knowledge and experience (Möller and Raake, 2014). In McDonald's work based
experience is identified as true learning that of planned business activity such as information of
business exchange, distance skills of learning and the practical knowledge. In McDonald's there
are must be specific requirement of particular job placements with an aim to create confirmation
with the code of practice.
Development of business plan: In McDonald's, there are some many tasks which was assigned to
me. For highlighting the problems and identification of the best effective plan I need to consider
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various different aspects such as handling and the proper compliance with the laws and
legislation that has been developed by statutes (Walker, Walker and Ganea, 2013). I have been
assigned so many tasks. In this, I have to consider the same important value point such as
handling and proper compliance with legislations and other statuses. There are various other key
business components which I need to consider while performing the job responsibilities.
Working time: Specific legislation related to working hours will be followee while working as
sales trainee in McDonald's. There is also specific requirement to consider an effective business
relations that needs to be considered by management. Role and responsibilities will be performed
effectively in working hours to accomplish the objectives. Working time legislation act 1988 will
be considered to analyse the laws.
Equal opportunities act: During my job experience in McDonald's I have not faced any kind of
discrimination related to race, cast, gender and nationality. These practice are not performed in
McDonald's and will be consider while working team members.
Confidentiality: This is an important business requirement which I have accomplished while
performing the roles and responsibilities at workplace. In this context, As sales trainee I have
also kept confidentiality related to information and all sales data will be effectively secured so
that no problem will be faced by business enterprise.
3.2 Systematic records of the work performed.
Proper documentation of work accomplished by employee in organisation is required for
management so they can also cross their own work. Organisation details contains wide variety of
business details and in-depth analysis of task required to perform in the business process life
cycle. In this context, various important books and maintained to manage and record the task
which I have performed as sales trainee (Biasutti and EL-Deghaidy, 2015). Moreover, task which
are assigned to team members will also be recorded for checking whether are performed as per
requirements or not. There are various ways through which manager can records their work
which they have performed in organisation.
Log book index: It is an important book that needs to be maintained by managers which contains
regarding the job profile and work that needs to be accomplished within a specific time duration.
Sales design and structure which are formulated will be mentioned will be in log book.
Cost sheet: These are also considered excel sheet which is prepared in computer to monitor the
cost of operations (Kolb and Kolb, 2012). As sales trainee in McDonald's, cost sheet are
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regularly updates in which expenses which are incurred to carry out sales operations are
specified in that report.
Schedules: These are activities and task which contains responsibilities which are delegated to
team members in organisation are also mentioned. Task which are assigned to team members
and specific time duration for completion will be maintained.
3.3 revision of initial plan as required
In order to revise the plan, there is major requirement to analyse the changes that needs to
made for improvement of roles and responsibilities which are required to performed within
organisation. In this context, there are various roles and responsibilities which I have performed
while working McDonald's which are also mentioned in plan. Further, there are some activities
which have improved in plan after getting the feedback from academic and work supervisors.
The initial plan of my working systems was mainly focused towards how I will be able to
manage the responsibilities and functional. Further, for increasing the deficiencies there are
various changes have been occurred in working schedule and further clients handling tasks
which are also added in the plan.
Task Duration Priority Dependency on other
tasks
Monitoring front desks Hourly 1 Independent task
required to solve
problems of sales and
handling with
customers.
Handling cost of
operations
Daily 2 Team member's
requirement and
accountants in
development of cost
sheet
Systematic records of
tasks performed.
Periodically 3 Support of sales
managers and
supervisor to get
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experience of handling
cash counter.
Sales performance
analysis
Monthly 4 Independence tasks to
ensure the sales
progress of outlet.
There are various methods have been identified through which improvement there are
various improvement have been made within the organisation and also achieved major support
team members in improving performance at workplace (Shaffer and et.al., 2014). Through self
performance appraisal, I will be able to analyse the improvement in my task performance and I
will also task review from supervisors on my performance and to analyse the needs to
improvements. While handling the sales staff, I will also analyse performance my team work and
review of team members on suggestions which I have provided them to improve the tasks.
3.4 Suggestion for improvement and review these with supervisor.
There are various suggestion which I have provided for improvement and also reviewed the
same with supervisors.
Considering that task must be assigned to individual who have expertise in performing those
tasks.
Reason- It is always considered in McDonald that employees who have joined the organization
for working in production department will provide tasks of handling the sales and operation.
However, it is possible that such employees will lose their interest in the work assigned to them
which will mainly influence and hampers their productivity (Shaffer and et.al., 2014). Further, it
is also considered that if that individual get another opportunity in other organisation in the field
of their own choice and interest then they will not continue their job in McDonald. Therefore, it
is important for management to hire right person on the right job who has the intention to retain
in enterprise.
Hiring of new candidates and provided training: The main reason behind this improvement is
new individuals are highly motivates towards their job and also desire to achieve experience in
organisation. They will also work hard and apply their knowledge in their work in order to
improve them within the competition where various other employees also work with them
(Lonsway, 2013). Moreover, there are fresh mind and it is also easy to develop within their
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