Work Based Learning in the Hospitality Industry

Part 1

Table of Contents
Part 1...............................................................................................................................................1
Introduction......................................................................................................................................3
PART 1............................................................................................................................................3
Undertake and document a skill audits and from this, produce a personal development......3
plan.........................................................................................................................................3
2. Produce a short report that reflects on your progress in planning for and undertaking the4
work role.................................................................................................................................4
3. Produce a short report that identifies the skills and knowledge you require for the work. 4
role..........................................................................................................................................4
4. Evaluate and document your learning and progress with reflective logs and journals......5
5. Include a short report for your planning for a future career role........................................5

Introduction
Work based learning leads to explore several opportunities for individuals which makes
them competent according to the dynamic environment. It also develops knowledge in
individuals and increases their communication skills. Work based learning makes individuals
professional in their work which develops interests of individuals toward work. Academic
integrity is also maintained in institutes through work based learning which leads in creating
integrity in minds of a learner. It also helps in increasing performance of a learner and level of
output they produce during their work. It is highly necessary to implement work based learning
in the institutes in order to achieve a better institutional growth. This report includes reflection of
a front desk manager working in Marriott.
PART 1
Undertake and document a skill audits and from this, produce a personal development
plan
It is not always possible for every front line manager to have a leadership quality and to give
feedback to the workforce working under him/her. Even if the manager has the ability and skills
to do a task, it is required that the company provides the manager with enough opportunities.
Opportunities may create a good organisational and managerial environment in the company.
What did I learn? What went well? What could have
I done better?
What did I gain
from the
experience
SMART goals for
future
development
Communication
skills
During my
academic life it is
learned how to
communicate
with others and
this will help my
self to improve
my performance.
But I can do
better by
improving my
communication
skill by talking
freely in front of
teachers and
colleagues.
After having this
knowledge, I gain
that having good
communication
skill will always
improve your
performance.
I will perform in
debates and other
competitive
fields. Work for 3
-4 months.