Work-Based Learning: Development of Skill Audit and Personal Development Plan

This project report includes study of Rosewood London which is UK based hotel. It reflects on progress in planning for work role in context of organisation. It includes identification of skills and knowledge for a job role. Moreover, it evaluate learning as well as progress of reflective logs and journals.

Work based Learning

INTRODUCTION
Work based learning refers to an educational strategy which offer real life experience to a
students where they are able to apply different technical and academic skills along with
development of employability (Adams, Dominelli and Payne, 2017). This project report includes
study of Rosewood London which is UK based hotel. It is founded by Rosewood Hotel group in
the year 2013 and is one of 5 star hotel. This project report consist development of skill audit and
personal development plan. It reflects on progress in planning for work role in context of
organisation. It includes identification of skills and knowledge for a job role. Moreover, it
evaluate learning as well as progress of reflective logs and journals.
TASK
Development of skill audit and personal development plan
Skills Audit refers to systematic assessment of skills and knowledge of a student's research. It
provide different evidence to existing as well as developing competencies. It is associated with
analysis of needs which identify needs for training and personal development (Aljawarneh,
2020). It helps to analyse whether a person is able to meet its goals. Skill audit of Front office
manager helps to measure skills on individual through self analysis along with analysis by other
person. Skill audit for role of Front office manager in an organisation like Rosewood London is
mentioned below:
S. No. Skills Self assessed
score
Score from
others
Differences
1 Time Management skills 9 8 1
2 Communication skills 8 7 1
3 Conflict management skills 9 7 2
4 Decision Making skills 8 8 0
5 Ethical Behaviour 7 8 1
6 Leadership Skills 8 7 1
7 Problems solving skills 7 8 1

Above mentioned skills audit provide understanding to individual about which area require
improvement. It allow them to focus on skills which is important to develop by them. On basis of
skill audit, a person is able to develop personal development plan which consist different
strategies to develop required skills. Personal development plan is action plan which is based on
reflection, planning, goals setting and awareness. Personal development plan for managers of
Rosewood London is mentioned below:
Area of
Improve
ment
Reason for
Improvement
Ways of
improvement
Time required Success criteria
Time
managem
ent skill
Time management is one
of important skill in life of
a person which allow
individual to complete a
work in effective manner
on time. It also helps a
person to complete their
work on time in effective
manner.
There are
different ways in
which a person
can develop time
management skill
(Altemueller and
Lindquist, 2017).
For this they
needs to prepare
schedule for
completion of
work and needs to
make preferences
of completion of
work.
5-6 months Imprvement of
time management
skills helps
managers to
complete all
requirement and
order to complete
on time and
enhance
experience of
customers.
Communi
cation
skill
Communication is another
important skills which is
essential to develop. It is
important as it helps a
person to express their
opinion, feeling, thoughts
For development
of communication
skills, individual
can join any
institute or can
learn from
3-4 months It is one of skill
which provide
opportunity to a
person for interact
with various
superiors and also

and other things in
effective manner.
internet. These
skills can be
develop in
academic life by
professor or
teacher.
to build good
relationship with
customers. It will
helps individual
to communicate
with guest arrive
at hotel.
Reflection of progress in planning for and undertaking work job role in context to organisation
I am enthusiastic and totally committed towards my work and I take working as an opportunity
in my life. For the job role of front office manager in Rosewood London I will take responsibility
of the post in a positive manner. I will apply democratic leadership in my working as this
leadership technique is a universally accepted approach which helps in formulation of mutual
decisions for the company. I will also give priority to time management by majorly creating a
perfect routine that is suitable for my job role (Choudhury and Pattnaik, 2020). I will take into
consideration formation of a business strategy for my organisation in order to minimise risk
associated with the operations. I will also take advice of my seniors and experts in order to
formulate effective management decisions related to the business. For the job role of front office
management, my major target will include establishment of team work in the company for long
term success of the business. I will also try to manage operations with ethics and honesty in order
to develop ethical practices in my job role. I will implement various universally adopted theories
of management in the company for development of organisational goals and objectives. In order
to manage my juniors in a precise manner I will give preference to human relations theory which
is helpful in creating harmony in employees. I will also find effective ways to utilise the
resources of the company in order to increase turnover and revenue of company. In order to
perform assessment of my job role I will take assistance of human resource management which
is working for the company.
Identification of skills as well as knowledge required for a job role
Skill refers to expertise as well as talent required by a person to completion of a job or task.
There are different types of skills which helps a person to get success in their life in both
personal and professional life (Cunliffe, and Easterby-Smith, 2017). These skills helps to boost

confidence of a person and allow them to complete a work in effective manner. There are
different skills to be required by front office managers in Rosewood London which are
mentioned below:
Communication skills: Front office manager require effective communication skills which
helps them to communicate with guest effectively. Managers of front office needs to manage
front office team (El Mhouti, Erradi and Nasseh, 2018). It is one of department that interact with
guest at first place and create impression in minds of guest about hotel. For this, it is important
for managers of front office to communicate effectively with guest which helps them to build
good relation with them and also convey right information to customers. It also helps to welcome
guest and providing them familiar environment which enhance their experience.
Multitasking and managing time: Front desk manager needs to able to do multitasking as there
are different function they needs to perform at workplace. In order to complete work on time,
they needs to multitasking. They also needs to manage time in effective manner which is
essential in order to create good impression in minds of customers. It also helps them to
complete work on time and ensure there is less stress on employees.
Decision Making: Decision making is another skill which helps managers to take decision in
effective manner for completion of work. It is one of process of making choices with
identification of decision, gathering information as well as assessing alternative solutions. In this,
different steps are to be taken for making more organised as well as relevant information.
Managers of Front office in Rosewood London needs to take various decision in organisation.
Team building skills: Team building is another important skills in front office managers which
helps them to get success at workplace (Elhoseny, 2020). Front office managers needs to manage
front office team where different managers are working for attainment of goals and objectives of
organization. In order to complete work of organisation, managers needs to develop an effective
team and needs to get coordination of team members. It is important for managers of Rosewood
London to develop team building skills.
Evaluation of learning and progress of reflective logs and Journals
Reflective Journals:
How can you link what you learn in project to what you already understand and know?
There are different skills about which I have already known like problem solving skill, conflict
management skills, multitasking skills and many more which I needs to learn. There are some

other skills on which I needs to work on like communication skills and time management skills
which are essential in life of a person.
Did you try something new?
I have many new while playing job role of front office managers like adoption of leadership
skills and involvement of subordinates in decision making skills. I have learn new things as
active involvement of employees provide good results in completion of work.
Did you change your thinking as a result of ?
From this project, I have learned that active participation of team members is important in
completion of a work. I also have learned that people should not panic from situation instead
focusing on their work. Another team members also contributing in project for successful
completion of work.
Have you gained any new approaches as well as views from way other work?
I have gained new approaches of leadership which helps me to lead and manage team effective in
order to attain business goals and objectives. It create various changes in me as I am able to lead
team in more effective ways. I also focus on problems faced by subordinates in order to improve
their efficiency.
In terms of group skills:
As a front office manager, I needs to handle a team in effective manner for attainment of
business objectives (Falloon, 2017). In group, all members are contributing their best in order to
improve performance of organisation and bring more guest for hotel. But there are various issues
occur like conflicts in business which create impact on performance. In this situation, I ensure
smooth flow of information among employees which helps to avoid conflict and
misunderstanding among employees.
Thinking of academic skills?
There are various academic skills which helps me in this project like team working, team
building, leadership and motivation. There is communication gap among team members which
leads to problems in business. In order to overcome of this gap, I ensure free flow of
communication in organisation.
What new research skills you have gained?

There are different research skills like assessing sources, asking logical question, having
patience, using networking and many more. I needs to develop to learn building network which
is essential.
Identification of planning for future career role
Work experience is one of important aspect in career of a person as it helps an employee
to learn new skills and allow them to attain organisational goals (Foley, 2020). Development of
these skills are important for an individual as it provide them benefit in future for their career
role. These skills provide benefits to person in hospitality industry for developing their career.
Individual can play different role on basis of these skills like general managers, food and
beverage managers, casino director, hotel manager, house keeping managers, front office
manager and many more.
In order to pay these job role, individual needs to develop different set of skills on basis of
experience of job role of front office manager. A person needs to develop different set of skills
for playing these job roles. These skills are communication, time management, decision making,
leadership, conflict resolution and many more. These skills can be develop with making efforts
and practising at workplace. It is also developed by academic institution, college and other
things.
In order to prepare for future job role, it is essential for a person to develop different strategies
and planning (Guerrero-Roldán and Noguera, 2018). It helps individual to prepare for future job
role and make them able to move in specific direction towards attainment of career goals. This
path provide success and opportunity in life of person which is importance for them.
CONCLUSION
From above mentioned project report, it can be concluded that Work based learning is one of
important aspect of learning and development which should be adopted by a candidate. It is also
important for a person to develop professionalism in working in order to handle various work
related tasks in a precise manner. This project report concludes the importance of skill
development in professional life in order to perform various tasks with great capabilities. This
report concludes the value of planning in development of a job role for majorly taking
responsibility of assigned job. This project also concludes the importance of knowledge in
enhancing desired skills of a person to perform effective work in professional life.

INTRODUCTION
Work based learning is one of important strategy which provide students with real life work
experience that can be applied to both academic as well as technical skills and also develop their
employability (Haruehansawasin and Kiattikomol, 2018). It is important for an individual as it
motivate them for purpose of future job opportunity and also reduce needs of training. This
project report includes analysis of Rosewood London which is A UK based organisation
providing their services in hospitality organisation. It was established in the year 2013 by
Rosewood Hotel group in UK. This project report includes planning as well as initiation of
project along with management, monitoring as well as evaluation of progress of project. It
consist steps to be taken for completion of project on time and benefits to complete project on
time.
MAIN BODY
Planning and initiation of project along with setting of targets, aim and objectives
Initiation of project:
With advancement of technology in marketing world, it is important for an organisation to adopt
digital technology in organisation which helps to improve efficiency of organisation. These
technology make an organisation more competitive as it provide them advantage of
differentiation (Ibáñez and Delgado-Kloos, 2018). Due to covid-19 situation, people are
increasingly aware for their health due to spread of disease as it can create impact on business. In
global pandemic situation, people are avoiding physical touch and avoiding to going out. For this
business managers of Rosewood London is preparing to introduce a project in order to avoid
physical touch. There are some others reason for which business is ready to adopt changes in
their organisation. These changes helps business to stay at top and allow them to updated as per
current trends. This project will helps to improve efficiency of company and reduce struggle in
their organisation. Technology provide flexible ways for completion of task and helps to analyse
performance of people working in organisation. It improve future position of company which is
important for their sustainability. For developing ideas for this project, managers of company is
inviting different people of organisation. It provide them variety of ideas and among which they
can select best ideas suitable for their organisation. For this, Managers of Rosewood London is
adopting Robots for room services in which they serve things required by guest through Robots.

It helps them to avoid Physical touch in their organisation and also to enhance experience of
customers.
Setting targets, aims and objectives:
 One of objectives of this project is to complete it and implement in organisation with in
upcoming 6 month which helps them to get advantage of trends in market. It also provide
advantage to complete of early adoption which is beneficial for them (Jackson and
Collings, 2018).
 To increase profit of company with 10 % within 1 year as adoption of technology provide
them various benefits and helps them to enhance experience of customers. It allow them
to charge extra prices for their service due to increase values of services in organisation.
It helps them to increase profit for company in Rosewood London.
 To enhance customer satisfaction in company with 15 % as providing services through
robots provide complete new experience to customers which is important in hospitality
organisation. With this project, company is also aiming to build good relationship with
customers which helps them to increase loyalty of customers.
Management, monitoring and evaluation of process of project throughout project cycle
There are different skill, knowledge and ability which helps to build strong image. These
skills, knowledge and ability helps to manage project effectively by monitoring and evaluating it
in effective manner (Keinänen, Ursin and Nissinen, 2018). It is important for an organisation to
monitor and manage project in effective manner for successful completion of project. There are
different tools with which managers of Rosewood London can manage projects in effective
manner. These tools includes KPI, benchmarking, balance scorecard and many more.
KPI is one key performance indicator which provide quantifiable measure for
performance over time for attainment of specific objectives. It provide targets for team members
for purpose of shoot, milestone for gauge progress of project as well as insight that helps to make
effective decisions. This skills can be used by managers of Rosewood London for monitoring
project effectively in order to get best results. It is helpful for robotics projects of Rosewood
London in following manner:
Monitor health: It helps to monitor health of project of company by monitoring insights of
projects. It is important to measure performance of customers, employees, process as well as

revenue for success of project. It reflect success of projects and allow company to ensure
discipline in human resource, business process, customers satisfaction and business process.
Measures targets: It helps managers of Rosewood London to measure targets which is
important for success of projects (Kolb and Kolb, 2018). KPI helps managers of company to
measure targets as it measure if goals of company for projects can be attained within specified
time or not.
Promote atmosphere of education: KPI promotes atmosphere of education in organisation as it
generate data for measure performance which is a indicator of measuring performance. It helps
to attain measurement of goals which is linked with KPI.
Project life cycle:
Project life cycle refers to process which consist different stages followed by project managers
when they are moving to next stage in completion of project (Lewis, Chen and Relan, 2018).
There are different stages to be included by managers of Rosewood London in completion of
project which are mentioned below:
Initiating process: It is first stage of project life cycle which assist in visualisation about what is
to be done. It is the situation where project of Digital technology and Robots is approved from
clients, stakeholders are identified and initial scope of project is defined in Rosewood London. It
is one of process which is performed so that projects as well as programmes are approved from
sponsoring body and also aligned with different strategic objectives of company.
Planning: It is one of crucial process in project management which provide guidance to
stakeholders about how to complete a project (Medeiros, Ramalho and Falcão, 2018). It is one of
stage in which plans of Robots projects in Rosewood London are documented, requirement of
project and deliverable are designed along with development of schedule. It consist set of plan
which helps to guide team through implementation as well as closure of project.
Executing: It is another stage of project management which is designed for putting planning
stage into action. It is one of stage which is intended for execution of Robots project In
Rosewood which bring expected results. It is one of largest phase of project management in
which resources are utilised in organisation.
Monitoring and control: It is one of process which undertake different task as well as metrics to
ensure project is to be competed with scope, budget and on time in order to reduce risk. It is one

of process which consist involvement of actual performance with planned performance in order
to take corrective action and to get desired outcomes.
Closing: It is last stage in project life cycle which consist formally closing of projects. In this
project report is preprepared for clients and sponsor for overall success of projects (Mohamed
and Lamia, 2018). It consist different activities like handing documentation to owner, handing
over of deliverable to sponsor as well as clients, realisation of staff as well as equipments.
Project completion and benefits of stages of aims and objectives of project
It is important for a project to meet deadline of project as it helps them to create good
impression in minds of client and also helps them to build good image of company. In order to
complete project and meet deadline, it is important for managers of Rosewood to adopt
following strategies:
Setting realistic objectives: It is important for managers of company to get realistic
objectives as it helps them to attain goals and objectives of targets (Nistor and Hernández-
Garcíac, 2018). Setting unrealistic project demotivate employees and results in failure of project.
Unrealistic objectives cause delay in project and results in poor execution of project deliverables.
Motivating employees: Motivation is an important aspect which create desire, motivate,
urge in a person. Managers of Rosewood London is motivating their employees for work with
dedication in order to attain business objectives. It helps them for completion of projects and
create urge in employees to complete work before deadline of projects.
Time management: Time management is another aspect which contribute to completion
of work on time. It allow managers of Rosewood London divide time in a manner which provide
them sufficient time for each activities (Muckler, 2017). It helps them to avoid productive
activities and allow them to focus on productive work which helps them to meet deadline of
project. For this, managers of Robots project are preparing projects for purpose of completion of
project.
Leadership: Effective leadership is another aspect which helps employees of company to
complete project on before deadline of project. For this, managers of Rosewood is adopting
democratic leadership which helps them to provide guidance of employees in effective manner.
It helps them to provide freedom to employees which allow them to get success. Managers of
company provide guidance of employees as how to use these robots in organisation and also
making efforts of getting acceptance of employees for this project.

Above mentioned strategies helps managers of Rosewood London to meet deadline of project.
It provide various benefits to managers of Rosewood London for completion of project which are
as follows:
Sense of accomplishment: Completion of project on time before deadline helps them to provide
sense of accomplishments (Robinson, 2018). It helps them to get praise from employees which
helps them to meet deadline of project and also increase feeling of self-worth. It create good
impression in minds of client and allow company to get bonuses from clients.
Meeting more goals: While working on a project, it is important to meet deadline as it provide
them success. If organisation once fails to meet deadline of project, people included in a project
are not taking it seriously. Meeting deadline of project helps managers of Rosewood London to
meet deadline which is important for then to attain their goals. Completion of project before
deadline allow them to start focusing on next project.
Identifying mistake early: Meeting deadline of project offer more time to managers to analyse
and monitor project effectively which helps them to identify mistakes and provide ideas to fix
them in effective manner (Zhang, Luo and Zhou, 2017). It provide them sufficient time to fix
problems and complete work on time.
Reflection upon and evaluation of experience at workplace with application of different theory
In this project, various steps are taken by me which helps to get success and complete project
before deadline. Before starting this project, I was nervous and panic as I don't know which team
will be give to me and are they able to cooperate with me. In order to complete this project, I
invite all members which are to be involved in this project and asking them for sharing their
preference of work (Stentoft, 2017). I divide whole project in small activities and assign work to
different group members for purpose of completion of work. I motivate whole team to give their
best and complete work with dedication. I ensure smooth flow of information among members in
order to avoid misunderstanding and situation of conflicts. I provide guidance to team members,
influence them and align their individual goals with goals of organisation. It also made schedule
of different activities in order to meet deadline of project. In the end, with efforts of different
team members, we have completed the project before deadline which provide us more time to
monitor project. We monitor performance of project and made necessary action in order to get
improvement.
SWOT analysis:

Strength Weakness
I have strong communication which helps me
to complete this project without any problems
as I convey information to employees in clear
manner.
I does not have team working skills which can
cause me various problems and does not allow
me to work in a team (Veelen, Sleegers, and
Endedijk, 2017).
Opportunity Threat
It provide me opportunity to in life to get better
job in well recognised organization on basis of
communication skill.
It can create threat for me as team working is
one of essential skills required in any
organisation specially in hospitality industry.
PESTEL analysis:
Political Factors: Political factors are one of important factors in context of hospitality
organisation. Due to situating of global pandemic, government of UK has made various rules and
regulation in this industry (Trust, Carpenter and Krutka, 2017). They also put restriction over
travelling which helps them to protect from diseases that create impact on profit of Rosewood
London.
Economic factors: Economic factors are another factors which create impact on cost of
company as it includes interest, wages rate and many more. Due to global pandemic, economy of
UK is facing recession which create impact on business of business of Rosewood London.
Social Factors: Social factors are one of important factor in field of hospitality industry. Due to
Covid-19 there is increase health awareness in people of UK which cause change in Rosewood
London (Tsai and Tsai, 2018). It allow them to get advantage of priority of customers and allow
them to offer which is required by guest.
Technological Factors: Technology is another factors which consist innovation, adopting of
technology in organisation. There is increase in technological advancement which cause changes
in organisation as managers of Rosewood Hotel is adopting digital technology in their
organisation. It provide competitive advantage to their organisation and also results in increased
profit.

CONCLUSION
From above mentioned project report, it can be concluded that Work based learning is important
for an individual as it motivate employees and make them ready for future job opportunities.
There are different types of targets, aims and objectives are set by managers for purpose of
initiation of project. These objectives set by company should be SMART which can be attainable
by individual. In order to compete project in effective manner, it is important for managers of
company to adopt different tools to evaluate of project. There are different stage to be included
in project life cycle from planing to closing.

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