Work-Based Learning: Development of Skill Audit and Personal Development Plan

Work based Learning

INTRODUCTION
Work based learning refers to an educational strategy which offer real life experience to a
students where they are able to apply different technical and academic skills along with
development of employability (Adams, Dominelli and Payne, 2017). This project report includes
study of Rosewood London which is UK based hotel. It is founded by Rosewood Hotel group in
the year 2013 and is one of 5 star hotel. This project report consist development of skill audit and
personal development plan. It reflects on progress in planning for work role in context of
organisation. It includes identification of skills and knowledge for a job role. Moreover, it
evaluate learning as well as progress of reflective logs and journals.
TASK
Development of skill audit and personal development plan
Skills Audit refers to systematic assessment of skills and knowledge of a student's research. It
provide different evidence to existing as well as developing competencies. It is associated with
analysis of needs which identify needs for training and personal development (Aljawarneh,
2020). It helps to analyse whether a person is able to meet its goals. Skill audit of Front office
manager helps to measure skills on individual through self analysis along with analysis by other
person. Skill audit for role of Front office manager in an organisation like Rosewood London is
mentioned below:
S. No. Skills Self assessed
score
Score from
others
Differences
1 Time Management skills 9 8 1
2 Communication skills 8 7 1
3 Conflict management skills 9 7 2
4 Decision Making skills 8 8 0
5 Ethical Behaviour 7 8 1
6 Leadership Skills 8 7 1
7 Problems solving skills 7 8 1

Above mentioned skills audit provide understanding to individual about which area require
improvement. It allow them to focus on skills which is important to develop by them. On basis of
skill audit, a person is able to develop personal development plan which consist different
strategies to develop required skills. Personal development plan is action plan which is based on
reflection, planning, goals setting and awareness. Personal development plan for managers of
Rosewood London is mentioned below:
Area of
Improve
ment
Reason for
Improvement
Ways of
improvement
Time required Success criteria
Time
managem
ent skill
Time management is one
of important skill in life of
a person which allow
individual to complete a
work in effective manner
on time. It also helps a
person to complete their
work on time in effective
manner.
There are
different ways in
which a person
can develop time
management skill
(Altemueller and
Lindquist, 2017).
For this they
needs to prepare
schedule for
completion of
work and needs to
make preferences
of completion of
work.
5-6 months Imprvement of
time management
skills helps
managers to
complete all
requirement and
order to complete
on time and
enhance
experience of
customers.
Communi
cation
skill
Communication is another
important skills which is
essential to develop. It is
important as it helps a
person to express their
opinion, feeling, thoughts
For development
of communication
skills, individual
can join any
institute or can
learn from
3-4 months It is one of skill
which provide
opportunity to a
person for interact
with various
superiors and also

and other things in
effective manner.
internet. These
skills can be
develop in
academic life by
professor or
teacher.
to build good
relationship with
customers. It will
helps individual
to communicate
with guest arrive
at hotel.
Reflection of progress in planning for and undertaking work job role in context to organisation
I am enthusiastic and totally committed towards my work and I take working as an opportunity
in my life. For the job role of front office manager in Rosewood London I will take responsibility
of the post in a positive manner. I will apply democratic leadership in my working as this
leadership technique is a universally accepted approach which helps in formulation of mutual
decisions for the company. I will also give priority to time management by majorly creating a
perfect routine that is suitable for my job role (Choudhury and Pattnaik, 2020). I will take into
consideration formation of a business strategy for my organisation in order to minimise risk
associated with the operations. I will also take advice of my seniors and experts in order to
formulate effective management decisions related to the business. For the job role of front office
management, my major target will include establishment of team work in the company for long
term success of the business. I will also try to manage operations with ethics and honesty in order
to develop ethical practices in my job role. I will implement various universally adopted theories
of management in the company for development of organisational goals and objectives. In order
to manage my juniors in a precise manner I will give preference to human relations theory which
is helpful in creating harmony in employees. I will also find effective ways to utilise the
resources of the company in order to increase turnover and revenue of company. In order to
perform assessment of my job role I will take assistance of human resource management which
is working for the company.
Identification of skills as well as knowledge required for a job role
Skill refers to expertise as well as talent required by a person to completion of a job or task.
There are different types of skills which helps a person to get success in their life in both
personal and professional life (Cunliffe, and Easterby-Smith, 2017). These skills helps to boost