Work Health & Safety and Risk Management

This article discusses the different aspects of risk assessment and measures to minimize it in the hospitality industry. It covers topics such as risk management plan, scope of the risk management process, PEST/PESTLE analysis, SWOT analysis, risk treatment, and more.

Running head: Work Health & Safety and Risk Management
Work Health & Safety and Risk Management

Work Health & Safety and Risk Management 1
Contents
Introduction.................................................................................................................................................2
PART 1: ESTABLISH RISK CONTEXT...................................................................................................3
A. Risk Management Plan of the Company.............................................................................................3
B. Scope of the Risk Management Process..............................................................................................3
C. Identifying stakeholders and their issues and methods of communication with those relevant parties
about the risk management process.........................................................................................................5
D. Construct a PEST/PESTLE analysis based on that chosen issue in A and B......................................6
E. Based on your response in D, complete a SWOT analysis..................................................................8
F. Examine your response in D and E; document at least two critical success factors, goals or objectives
for area included in scope........................................................................................................................8
G. Propose a way to obtain support for risk management activities.........................................................9
PART 2: ANALYSE RISKS.....................................................................................................................10
Identify Risks and Analyze Risks..........................................................................................................10
PART C: SELECT AND IMPLEMENT TREATMENTS........................................................................13
Risk Treatment and an action plan for WHS.........................................................................................13
Importance of Risk Documentation and Storing Of Risk Information...................................................13
Analysis of the Use of Specific Legislative Framework during Communication to Relevant Parties,
Risk Documentation and Storing Of Risk Information..........................................................................13
The requirement to analyze, monitor and evaluative the risk management process...............................14
List of most appropriate insurances for the hospitality industry............................................................14
Conclusion.................................................................................................................................................14
References.................................................................................................................................................15

Work Health & Safety and Risk Management 2
Introduction
The WHS Act and Regulations in Australia require persons who are allocated with the duty to
make sure that health and safety regulations are implemented to manage risks. So, in this article
the different aspects of risk assessment and measures to minimize it in the hospitality industry
would be discussed .

Work Health & Safety and Risk Management 3
PART 1: ESTABLISH RISK CONTEXT

Work Health & Safety and Risk Management 4
A. Risk Management Plan of the Company
There is a failure to meet the compliance standards in the duty of care and WHS in the
organization along with threats to privacy and confidentiality, freedom of information and
environmental law, reasonable adjustment for newly appointed disabled staff and industrial
relations law. It has been noted that the organization has relevant policies and procedures for risk
management. They comprise of identification, analysis, evaluation and treatment of risk. The risk
management plan comprises of principles related to administration, removal, response, dealing
with probable risks and formulation of rehabilitation management system in the company.
B. Scope of the Risk Management Process
The scope of the risk management procedure explains the goals and objectives of the risk
assessment which is related to mitigating the risks of the failures to meet the duty of care and
WHS in the organization. It also aims at defining the accountabilities for the PCBUs and Health
and Safety Representative for analysing and mitigating the risks. It also explains the overall
relationship between the risk analysis process and the development of the CO2 geological storage
project. It also defines the risk assessment methods for protecting the environment, legal and
regulatory compliance and safeguarding the interests of newly appointed disabled people.

Work Health & Safety and Risk Management 5

Work Health & Safety and Risk Management 6
C. Identifying stakeholders and their issues and methods of communication with those
relevant parties about the risk management process
Internal Preferred
Communication
Channel
External Preferred
Communication
Channel
PCBU
Meetings, conference
calls and emails.
Local community Through Social Media
like Facebook and
Twitter.
Health and Safety
Representative
Meetings, Emails and
Newsletters
Government
authorities
Appointment of
consultants and
Communicating with
the government
through emails,
newsletters and
meetings.
Audit and Risk
Committee Members
Meetings, Conference
call, Newsletters and
emails.
Shareholders and
investors
They can be
communicated
through promotion of
Investor relation
activities like holding
investor conferences
and meetings.
Meetings, conference
calls, Newsletters and
Consumers Communicating
through electronic and

Work Health & Safety and Risk Management 7
Officers emails. direct
communications.
Organizational Communication methods
The organization can communicate with the internal stakeholders through meetings, conference
calls, newsletters and emails. The external stakeholders can be communicated through social
media and appointment of consultants. The shareholders and investors can be communicated
through promotion of investor activities and electronic and direct communications.
D. Construct a PEST/PESTLE analysis based on that chosen issue in A and B.
Political As per Bluff (2012) the WHS Act 2011 was formulated by the
Commonwealth State and territory governments and they were based on
the commendations made in British report on safety and health at work in
1972. So, the WHS Act 2011 and regulations were developed as a result
of increasing awareness of occupational health and safety laws.
Economic As a result of change in the nature of labour markets there has been an
adverse effect on these due to economic pressures and division of
responsibilities on OHS. So, there is a need for the development and
implementation of WHS Act on the workplace.
Social The changes have occurred in the varieties of risk and hazards and these

Work Health & Safety and Risk Management 8
have highly affected the workers and the society as a whole. So there is a
need for the implementation of risk assessment process and plans to
mitigate it.
Technological With the use of technologically advanced machinery, there is a risk of
accidents resulting into multiple disability or deaths of the employees. So,
the implementation of risk management plan and processes is essential at
the workplace.
Legal
The risk assessment plan and process is implemented on the basis of The
WHS Act 2011 and Work Health and Safety Regulations 2011 in the
organization.
Ecological/
Natural
The environmental factors such as hazards posed by fire or infectious
disease can affect the workers and the environment of the society as a
whole. So, there is a need for implementing risk management plan and
process of WHS in the company (Bahr, 2014) .

Work Health & Safety and Risk Management 9
E. Based on your response in D, complete a SWOT analysis.
Strength (Internal)
Safeguards the company from legal penalties.
Enhances the goodwill of the company in the
society.
Decreases the accident rates thereby
increasing the output in the company (Bahn,
2013).
Weakness (Internal)
Ineffective implementation of the plan.
Improper training procedures.
Lack of follow up regarding the applicability
of the plan.
Opportunities (External)
It helps in effective compliance of the WHS
thereby increasing the chances of enhanced
productivity and output of the organization.
It will also help in enhancing improvements in
the business process by reducing the
operating cost .
Threats (External)
Reduction in the growth opportunities of the
company.
Loss of goodwill in the society.
F. Examine your response in D and E; document at least two critical success factors, goals
or objectives for area included in scope.
The objectives of the risk assessment plan is to minimize the risk in order to create safe
environment on the workplace.
Secondly, it helps in training the staff members and informing them about the risk factors in the
organization( Borys, 2012).
G. Propose a way to obtain support for risk management activities.

Work Health & Safety and Risk Management 10
As per Australian Government : Department of Education, Employment and Work
Relations(2012) the WHS policy shall be included in the mission and vision of the organization,
so that it becomes mandatory for the employees to comply with them.

Work Health & Safety and Risk Management 11
PART 2: ANALYSE RISKS
Identify Risks and Analyze Risks
Risk Relevant Parties Levels of
Management
Tools and Techniques
for Risk Management
Hazards posed
due to accidents
or injuries
caused to the
workers.
PCBU Top Management Meeting, conference
calls and emails.
Risk posed by
Biomechanical
(ergonomics and
manual
handling) by the
workers.
Health and Safety
Representative/Inspector
(Internal)
Middle Management Newsletters , meetings
and conference calls.
Hazards posed
by
noncompliance
of environmental
laws .
Managers /Assistant
Managers /Deputy
Managers
Middle Management Social media and
through notifications
on the website of the
company.
Risk of leaking
crucial
information to
Employees Lower Management Emails, social media
and newsletters .

Work Health & Safety and Risk Management 12
the competitors.
Various Risks
(1.1, 1.2)
Likelihood
3.1
Consequences
3.2
Risk Priority as per
matrix
3.3
Risk of leaking
crucial
information to
the competitors.
Highly Unlikely Severe Loss to the
company
High
Hazards posed
due to accidents
or injuries
caused to the
workers (Bell
and Steele,
2012).
Likely Major Injuries High
Risk posed by
Biomechanical
(ergonomics and
manual
handling) by the
workers (Lerman
et al., 2012).
Very Likely Minor Injuries Medium
Hazards posed
by
Unlikely Negligible Injuries Low

Work Health & Safety and Risk Management 13
noncompliance
of environmental
laws (Reinhold,
Järvis and Tint,
2015).

Work Health & Safety and Risk Management 14
PART C: SELECT AND IMPLEMENT TREATMENTS

Work Health & Safety and Risk Management 15
Risk Treatment and an action plan for WHS
Implementation of the risk mitigation techniques and clarity of the approved procedures for
mitigating the risk shall be the best option for risk treatment. The action plan would consist of
planning at the first stage.It involves formulating strategies for mitigating the risk. They would
consider all the evidence and factors responsible for posing hazards to the organization. Then the
policies would be implemented through conducting trainings and seminars so that the employees
are informed about the mitigation measures and they comply with the WHS Act and other
applicable laws. It would then be reviewed that the policies are being implemented and complied
properly by the staff and management (Reason, 2016).
Importance of Risk Documentation and Storing Of Risk Information
Risk documentation can protect the company from significant risks such as disaster recovery,
compliance issues, the crisis of public relations, security threats and breaches of confidentiality.
So, a well-maintained record system can assist in mitigating the risks and safeguarding the
company against unexpected future events. It also helps in data security and helps it from
unlawful accessibility to the unauthorized people (Commonwealth of Australia, 2018).
Analysis of the Use of Specific Legislative Framework during Communication to Relevant
Parties, Risk Documentation and Storing Of Risk Information
If the important documents carrying the information relating to trade secrets f of the company are
lost, then it would be a great loss to the company. In this aspect, Privacy Law 1988 provides
guidance to safeguard the personal information from misuse, loss, prevention of unauthorized
access by the staff or its alteration and disclosure( Australian Government: Office of Australian
Information Government, n.d.).
The PCBUs and managers would be strictly informed about this provision through newsletters,
emails and meetings that they should digitally record all the important documents and protect
them through passwords in the system. They should also install anti-hacking software in their

Work Health & Safety and Risk Management 16
systems to protect the important data from being hacked.
The requirement to analyze, monitor and evaluative the risk management process
The risk management process should be analyzed, monitored and evaluated in order to ensure that
controls are being effectively implemented in both design and operation. Further information is
obtained for improvement of risk assessment process.
Through this process, the changes can also be detected in the internal and external context so that
the changes in the risk criteria may require the revising of risk treatment procedures (Schofield,
Reeve and McCallum, 2014).
List of most appropriate insurances for the hospitality industry
1. The Professional Liability Insurance which protects the business by compensating for the
errors and omissions done by the management.
2. Worker’s Compensation Insurance which covers the expenditure of medical treatment and
disability and death benefits of the employees.
3. Property Insurance covers the property in the event of a fire, natural calamity or theft.
4. Business Interruption Insurance covers the business in times of catastrophic disaster.
Conclusion
Hence to conclude, it can be said that the risk management activity of WHS includes minimizing
the health and safety risks of the organization along with implementing the policies related to
data confidentiality, protection of the environment and the interest of disabled people on the
workplace.

Work Health & Safety and Risk Management 17
References
Australian Government: Department of Education, Employment and Work Relations(2012)
BSBRSK501B Manage risk [online] Available from:
https://training.gov.au/TrainingComponentFiles/BSB07/BSBRSK501B_R1.pdf [Accessed 20th
July, 2018].
Australian Government: Office of Australian Information Government(n.d.) Privacy Act[online]
Available from: https://www.oaic.gov.au/privacy-law/privacy-act/ [Accessed 20th July, 2018].
Bahn, S.( 2013) Workplace hazard identification and management: The case of an underground
mining operation. Safety science.57, pp.129-137.
Bahr, N.J.( 2014) System safety engineering and risk assessment: a practical approach. Boca
Raton, Florida : CRC Press.pp.1-15.
Bell, A.F. and Steele, J.R.(2012) Risk of musculoskeletal injury among cleaners during
vacuuming. Ergonomics. 55(2), pp.237-247.
Bluff , E.(2012) Socio-Political Context: OHS Law and Regulation in Australia. Australia:
Safety Institute of Australia Ltd.
Borys, D.( 2012) The role of safe work method statements in the Australian construction
industry. Safety science. 50(2), pp.210-220.
Commonwealth of Australia (2018) Identify, assess and control hazards [online] Available from:
.https://www.safeworkaustralia.gov.au/risk [Accessed 20th July, 2018].
Lerman, S.E., Eskin, E., Flower, D.J., George, E.C., Gerson, B., Hartenbaum, N., Hursh, S.R.
and Moore-Ede, M.( 2012) Fatigue risk management in the workplace. Journal of Occupational
and Environmental Medicine. 54(2), pp.231-258.
Reason, J.(2016) Managing the risks of organizational accidents. USA: Routledge.pp.1-10.
Reinhold, K., Järvis, M. and Tint, P.( 2015) Practical tool and procedure for workplace risk
assessment: Evidence from SMEs in Estonia. Safety science. 71, pp.282-291.

Work Health & Safety and Risk Management 18
Schofield, T., Reeve, B. and McCallum, R.(2014) Australian workplace health and safety
regulatory approaches to prosecution: Hegemonising compliance .Journal of Industrial
Relations. 56(5), pp. 709–729.