Establish and maintain a work health and safety system
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This article discusses the implementation, benefits, and challenges of establishing and maintaining a work health and safety system. It covers the purpose of a WHS MS, recommended WHS system, and the process of evaluating information. The article also includes a table of contents and references.
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Running head: WORK HEALTH AND SAFETY SYSTEM
Establish and maintain a work health and safety system
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Establish and maintain a work health and safety system
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1WORK HEALTH AND SAFETY SYSTEM
Executive Summery
After implementing WHS the work related injuries in Australia dropped down to 26%.
Possible avoided cost of implementing WHS will be cost of hazardous infection determining
the presence of potential danger, compensation cost of serious illness caused by work place
action. However, the potential problems with implementation of WHS include the lack of
accurate policies, lack of collaboration between the higher authorities and employees, lack of
sound knowledge about the risk assessment of the employees, despite having good
equipment, duty holders lack the sound knowledge implementation, inadequate facilities for
implementing the WHS policies, lack equipment for risk assessment and controlling risk,
higher work pressure which leads to professional burn out.
Executive Summery
After implementing WHS the work related injuries in Australia dropped down to 26%.
Possible avoided cost of implementing WHS will be cost of hazardous infection determining
the presence of potential danger, compensation cost of serious illness caused by work place
action. However, the potential problems with implementation of WHS include the lack of
accurate policies, lack of collaboration between the higher authorities and employees, lack of
sound knowledge about the risk assessment of the employees, despite having good
equipment, duty holders lack the sound knowledge implementation, inadequate facilities for
implementing the WHS policies, lack equipment for risk assessment and controlling risk,
higher work pressure which leads to professional burn out.
2WORK HEALTH AND SAFETY SYSTEM
Table of Content
Chapter 1: Introduction..............................................................................................................4
Chapter 2: WHS MS overview..................................................................................................5
Chapter 3: Suggested WHS MS structure..................................................................................7
Chapter 4: Implementation of WHS MS....................................................................................9
Chapter 5: Evaluation of WHS MS..........................................................................................10
Chapter 6: Conclusion..............................................................................................................11
References:...............................................................................................................................13
Table of Content
Chapter 1: Introduction..............................................................................................................4
Chapter 2: WHS MS overview..................................................................................................5
Chapter 3: Suggested WHS MS structure..................................................................................7
Chapter 4: Implementation of WHS MS....................................................................................9
Chapter 5: Evaluation of WHS MS..........................................................................................10
Chapter 6: Conclusion..............................................................................................................11
References:...............................................................................................................................13
3WORK HEALTH AND SAFETY SYSTEM
Chapter 1: Introduction
1.1 Business Structure
Brougham Hotel is located at the 150 Williamson Street, Bendigo. It is located near the
Bendigo Central Business District train station. The Brougham hotel has three different and
distinct areas like the public bar, function spaces, restaurant and the dining areas. It has
received and is recognized as the place that offers the best food in the state and along with it
offers the a la carta menu which changes seasonally. Brougham hotel also caters to the needs
of private events and can have up to 100 guests within the restaurant (Broughamarms.com.au
2018).
1.2 Corporate Structure Appendix E: Tree diagram
The restaurant workers are exposed to the different types of world related hazards which
can cause illness and injuries. The workers might be exposed to the unsafe work practices,
faulty equipment and wiring, damaged connectors and receptacles.
1.3 Background
The employers also must ensure the mental and the physical wellbeing of the employees
and their safety as well. The new WHS laws mentions that the organizations must meet the
duties that employs their employees. However, organizations that do not have any paid staff
are excluded from the duties. The WHS regulation provides the description of the ways of
minimizing the risk in a workplace and thus it must be followed entirely. The codes of
practice provide the practical guidance of how people should act that have the safety and
work health duties. The codes of practice provide guidance on the effective ways of
identifying the threats and the ways of managing the same. In the year 2011, safe work
Chapter 1: Introduction
1.1 Business Structure
Brougham Hotel is located at the 150 Williamson Street, Bendigo. It is located near the
Bendigo Central Business District train station. The Brougham hotel has three different and
distinct areas like the public bar, function spaces, restaurant and the dining areas. It has
received and is recognized as the place that offers the best food in the state and along with it
offers the a la carta menu which changes seasonally. Brougham hotel also caters to the needs
of private events and can have up to 100 guests within the restaurant (Broughamarms.com.au
2018).
1.2 Corporate Structure Appendix E: Tree diagram
The restaurant workers are exposed to the different types of world related hazards which
can cause illness and injuries. The workers might be exposed to the unsafe work practices,
faulty equipment and wiring, damaged connectors and receptacles.
1.3 Background
The employers also must ensure the mental and the physical wellbeing of the employees
and their safety as well. The new WHS laws mentions that the organizations must meet the
duties that employs their employees. However, organizations that do not have any paid staff
are excluded from the duties. The WHS regulation provides the description of the ways of
minimizing the risk in a workplace and thus it must be followed entirely. The codes of
practice provide the practical guidance of how people should act that have the safety and
work health duties. The codes of practice provide guidance on the effective ways of
identifying the threats and the ways of managing the same. In the year 2011, safe work
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4WORK HEALTH AND SAFETY SYSTEM
Australia developed one single set of WHS laws that implemented throughout Australia
(worksafe.qld.gov.au 2018).
1.4 Source of information
The information has been sourced from the website of workplace health and safety
electrical safety office. The source is credible because the website is maintained by
Queensland Government.
Chapter 2: WHS MS overview
2.1 What is a WHS MS:
A work health and safety management described as a systematic methodology that
used for addressing occupational health and safety in an organization. Within that frame
work, diverse issues relevant to work health and safety can be addressed (Markey et al.
2014). Therefore, it is a discipline concerned with the protection of health and safety of all
stakeholders in the workshop from the hazardous exposure and risk resulted from the
activities.
2.2 Purpose of a WHS MS:
Health and management system is a process put in a place by an employer to
minimize the risk of the injury and illness due to work activities. Therefore, the purpose of
work health and safety management system is to identify the potential risk in the work place,
assessing all the possibilities of risk that can cause serious illness and controlling the risk that
threaten the health and safety of employee (Ambardar 2015).
The main objective:
Australia developed one single set of WHS laws that implemented throughout Australia
(worksafe.qld.gov.au 2018).
1.4 Source of information
The information has been sourced from the website of workplace health and safety
electrical safety office. The source is credible because the website is maintained by
Queensland Government.
Chapter 2: WHS MS overview
2.1 What is a WHS MS:
A work health and safety management described as a systematic methodology that
used for addressing occupational health and safety in an organization. Within that frame
work, diverse issues relevant to work health and safety can be addressed (Markey et al.
2014). Therefore, it is a discipline concerned with the protection of health and safety of all
stakeholders in the workshop from the hazardous exposure and risk resulted from the
activities.
2.2 Purpose of a WHS MS:
Health and management system is a process put in a place by an employer to
minimize the risk of the injury and illness due to work activities. Therefore, the purpose of
work health and safety management system is to identify the potential risk in the work place,
assessing all the possibilities of risk that can cause serious illness and controlling the risk that
threaten the health and safety of employee (Ambardar 2015).
The main objective:
5WORK HEALTH AND SAFETY SYSTEM
ï‚· to secure workers and self employed persons from the risk to their safety, health and
wellbeing
ï‚· to protect other persons from the risk of their safety and health arises due to work
activities
Outline the desire to achieve legal compliance:
Occupational Health and Safety (Hazardous Substances) 1996 Regulation (NSW)
Occupational Health and Safety Act 1983 (NSW)
Occupational Health, Safety and Welfare Act 1986 (SA)
Occupational Health and Safety (Commonwealth Employment) Act 1991 (Cwlth)
The intention for automated function Management system through system
improvement model is the framework that developed for improving quality of the process and
organizations. This will help in utilizing employee time better, define business processes,
allow new business opportunities and save money for business opportunities
(Syamtinningrum et al. 2018).
2.3 Benefits of implementing a WHS MS:
Benefits of implementing a WHS MS are following:
ï‚· minimization of the risk of injury or illness in the work place
ï‚· a reduction in public liability compensation
 a lower cost of worker’s compensation
ï‚· Higher staff retention.
ï‚· to secure workers and self employed persons from the risk to their safety, health and
wellbeing
ï‚· to protect other persons from the risk of their safety and health arises due to work
activities
Outline the desire to achieve legal compliance:
Occupational Health and Safety (Hazardous Substances) 1996 Regulation (NSW)
Occupational Health and Safety Act 1983 (NSW)
Occupational Health, Safety and Welfare Act 1986 (SA)
Occupational Health and Safety (Commonwealth Employment) Act 1991 (Cwlth)
The intention for automated function Management system through system
improvement model is the framework that developed for improving quality of the process and
organizations. This will help in utilizing employee time better, define business processes,
allow new business opportunities and save money for business opportunities
(Syamtinningrum et al. 2018).
2.3 Benefits of implementing a WHS MS:
Benefits of implementing a WHS MS are following:
ï‚· minimization of the risk of injury or illness in the work place
ï‚· a reduction in public liability compensation
 a lower cost of worker’s compensation
ï‚· Higher staff retention.
6WORK HEALTH AND SAFETY SYSTEM
According to, after implementing WHS the work related injuries in Australia dropped
down to 26%. Possible avoided cost of implementing WHS will be cost of hazardous
infection determining the presence of potential danger, compensation cost of serious
illness caused by work place action.
2.4 Possible challenges to a successful WHS MS:
Potential failures of a MS:
ï‚· Most serious breaches where a duty holder recklessly exposes a person to the risk of
death or serious injury.
ï‚· failure to comply with health and safety duty that expose a person to risk of death,
serious illness(Markey and Knudsen 2014).
ï‚·
ï‚· Failed to analyse the potential risk factors and control of risk factors.
2.5 Recommended WHS system:
In order to analyse the WHS need for business, the structure of the business and work
level need to asses where organization will assess the risk factors of the hazard employees
can be exposed to and make WHS according to it (Markey and Knudsen 2014). The
consultation process will be legal where organization will consult local municipality through
direct communication and internally organization will consult with human resources.
2.6 Unique characteristics that would require special adjustment:
For employees who are deaf, blind and dumb special signboard will be used for
preventing exposure risk of hazard. For signboard should be different from the usually one
According to, after implementing WHS the work related injuries in Australia dropped
down to 26%. Possible avoided cost of implementing WHS will be cost of hazardous
infection determining the presence of potential danger, compensation cost of serious
illness caused by work place action.
2.4 Possible challenges to a successful WHS MS:
Potential failures of a MS:
ï‚· Most serious breaches where a duty holder recklessly exposes a person to the risk of
death or serious injury.
ï‚· failure to comply with health and safety duty that expose a person to risk of death,
serious illness(Markey and Knudsen 2014).
ï‚·
ï‚· Failed to analyse the potential risk factors and control of risk factors.
2.5 Recommended WHS system:
In order to analyse the WHS need for business, the structure of the business and work
level need to asses where organization will assess the risk factors of the hazard employees
can be exposed to and make WHS according to it (Markey and Knudsen 2014). The
consultation process will be legal where organization will consult local municipality through
direct communication and internally organization will consult with human resources.
2.6 Unique characteristics that would require special adjustment:
For employees who are deaf, blind and dumb special signboard will be used for
preventing exposure risk of hazard. For signboard should be different from the usually one
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7WORK HEALTH AND SAFETY SYSTEM
where employee can touch the signboard in order to avoid the risk of hazard fire siren can be
used for reducing the risk hazard (Markey and Knudsen 2014).
Chapter 3: Suggested WHS MS structure
3.1 overall policy document Appendix A: overall policy document
3.2 Key performance Area Policies Appendix b: KPA policy document
3.3 How the WHS MS achieves expected outcomes
WHS MS achieved the expected outcomes through the hazard process management
and the measures of controlling risk. The management system worked as a catalyst for Work
health safety. The TAFESA Audit template document does not provide the way of tracking
the person that can sign and validate the journal entries for the individuals in the workplace
(Tafesa.edu.au 2018). This section will require modification so that it can be properly be used
in the Brougham hotel.
3.4 Training and consultation requirements Appendix B.a
3.5 Development in consultation:
The development of consultation of WHS matters will be talking to the employees
and each other’s for identifying the hazard according to health and risk assessment and risk
control. The direct interview and assessment will be done for deciding who might be at
harmed and how. Evaluation of the risk and deciding precautions will be done with the duty
holders and the employees who are higher risk due to exposure of hazard. The consultation
will be legal through the contacting the local municipality, health and safety representatives
and health and safety committees through arranging conference and meetings (Markey and
Knudsen 2014). After consultation, work place facilities will be changed accordingly.
where employee can touch the signboard in order to avoid the risk of hazard fire siren can be
used for reducing the risk hazard (Markey and Knudsen 2014).
Chapter 3: Suggested WHS MS structure
3.1 overall policy document Appendix A: overall policy document
3.2 Key performance Area Policies Appendix b: KPA policy document
3.3 How the WHS MS achieves expected outcomes
WHS MS achieved the expected outcomes through the hazard process management
and the measures of controlling risk. The management system worked as a catalyst for Work
health safety. The TAFESA Audit template document does not provide the way of tracking
the person that can sign and validate the journal entries for the individuals in the workplace
(Tafesa.edu.au 2018). This section will require modification so that it can be properly be used
in the Brougham hotel.
3.4 Training and consultation requirements Appendix B.a
3.5 Development in consultation:
The development of consultation of WHS matters will be talking to the employees
and each other’s for identifying the hazard according to health and risk assessment and risk
control. The direct interview and assessment will be done for deciding who might be at
harmed and how. Evaluation of the risk and deciding precautions will be done with the duty
holders and the employees who are higher risk due to exposure of hazard. The consultation
will be legal through the contacting the local municipality, health and safety representatives
and health and safety committees through arranging conference and meetings (Markey and
Knudsen 2014). After consultation, work place facilities will be changed accordingly.
8WORK HEALTH AND SAFETY SYSTEM
3.6 Discussion of legal requirement:
Safe work Australia leads to the development of national policies to improve work
health, safety and workers. Where Work Health and Safety Act 2011 (ACT) will be
implemented for adequate facilities for the welfare of employees where appropriate
machinery and equipments materials will be used doe work place to reduce the risk of hazard
(Demir, Gul and Guneri 2018). The act Work Health and Safety Regulation 2017 (NSW)
will be legislated for safe work environment. ISO 45001 Occupation health and safety will be
followed for preventing employees from emotional burn.
Chapter 4: Implementation of WHS MS
4.1 method of implementation (Appendix C: implementation of WHSS MS (flow chart)
Implementation schedule)
4.2 Potential problems with implementation:
ï‚· Lack of accurate policies
ï‚· Lack of collaboration between the higher authorities and employees
ï‚· Lack of sound knowledge about the risk assessment of the employees
ï‚· Despite having good equipments , duty holders lack the sound knowledge
implementation
ï‚· Inadequate facilities for implementing the WHS policies
ï‚· Lack equipment for risk assessment and controlling risk
ï‚· Higher work pressure which leads to professional burn out.
3.6 Discussion of legal requirement:
Safe work Australia leads to the development of national policies to improve work
health, safety and workers. Where Work Health and Safety Act 2011 (ACT) will be
implemented for adequate facilities for the welfare of employees where appropriate
machinery and equipments materials will be used doe work place to reduce the risk of hazard
(Demir, Gul and Guneri 2018). The act Work Health and Safety Regulation 2017 (NSW)
will be legislated for safe work environment. ISO 45001 Occupation health and safety will be
followed for preventing employees from emotional burn.
Chapter 4: Implementation of WHS MS
4.1 method of implementation (Appendix C: implementation of WHSS MS (flow chart)
Implementation schedule)
4.2 Potential problems with implementation:
ï‚· Lack of accurate policies
ï‚· Lack of collaboration between the higher authorities and employees
ï‚· Lack of sound knowledge about the risk assessment of the employees
ï‚· Despite having good equipments , duty holders lack the sound knowledge
implementation
ï‚· Inadequate facilities for implementing the WHS policies
ï‚· Lack equipment for risk assessment and controlling risk
ï‚· Higher work pressure which leads to professional burn out.
9WORK HEALTH AND SAFETY SYSTEM
4.3 Support required during implementation (Appendix C: Implementation of WHSS MS -
Action plan)
4.4 Implement planed assessment/audit
For all aspects of the H.I.R.A system, in the entire structure, the emergency managers will be
held responsible (Emergencymanagementontario.ca 2018).
4.6 Process and Responsibilities
ï‚· The responsibilities of employer to provide adequate facility, information training and
infrastructure through appropriate decision making process
ï‚· The responsibilities of the managers is to exercise due diligence to ensure that the
work process complies with its duty to ensure the health and safety of workers and
others at the workplace
ï‚· The responsibilities of the leaders of different team is to provide guidance to workers
with relevant information required to safely carry out their work and comply with
their WHS responsibilities.
ï‚· The responsibility of workers is to take reasonable care to protect their own health and
safety and maintain proper hazard reporting protocol.
Chapter 5: Evaluation of WHS MS
5.1 Reasons for evaluation of the MS
The reasons for evaluating the management system is to bring the necessary mental
and physical wellbeing of the workers in the restaurant and bar. The safety and health of the
workers is important according the WHS.
5.2 Monitoring the MS
4.3 Support required during implementation (Appendix C: Implementation of WHSS MS -
Action plan)
4.4 Implement planed assessment/audit
For all aspects of the H.I.R.A system, in the entire structure, the emergency managers will be
held responsible (Emergencymanagementontario.ca 2018).
4.6 Process and Responsibilities
ï‚· The responsibilities of employer to provide adequate facility, information training and
infrastructure through appropriate decision making process
ï‚· The responsibilities of the managers is to exercise due diligence to ensure that the
work process complies with its duty to ensure the health and safety of workers and
others at the workplace
ï‚· The responsibilities of the leaders of different team is to provide guidance to workers
with relevant information required to safely carry out their work and comply with
their WHS responsibilities.
ï‚· The responsibility of workers is to take reasonable care to protect their own health and
safety and maintain proper hazard reporting protocol.
Chapter 5: Evaluation of WHS MS
5.1 Reasons for evaluation of the MS
The reasons for evaluating the management system is to bring the necessary mental
and physical wellbeing of the workers in the restaurant and bar. The safety and health of the
workers is important according the WHS.
5.2 Monitoring the MS
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10WORK HEALTH AND SAFETY SYSTEM
The one who will be responsible for monitoring the MS is the Workplace inspector.
Workplace inspector will take into note of the how the inspector procedure, health
surveillance is proceeded with.
5.3 Reviewing the MS (Appendix D: Monitor & Review policy & processes)
5.4 Changing the MS
The OHS committee, Executive management, work group and the HSR will actively
play a role in changing the management system. The executive management will help the
workers to get through the changes in the management system due to the implementation of
the WHS. OHS committee, work group and HSR will actively provide guidance on how the
work health safety will be carried out.
55. Process of Evaluating information
The process of evaluating information generated through the implementation process
will be done through the assessment of risk and the identification of hazard. Information will
be evaluated through the identification of the hazards that are identified in the workplace. The
hazards that are identified are marked as hazards. Risk are assessed through the procedure of
risk assessing methods and by the risk assessing personnel. Risk control on the other hand
can be controlled by bringing the safety culture, safety protocol and safety policies that take
workers in the central portion.
Chapter 6: Conclusion
From the above discussion it can be concluded that the restaurant workers are exposed
to the different types of world related hazards which can cause illness and injuries. The
workers might be exposed to the unsafe work practices, faulty equipment and wiring,
The one who will be responsible for monitoring the MS is the Workplace inspector.
Workplace inspector will take into note of the how the inspector procedure, health
surveillance is proceeded with.
5.3 Reviewing the MS (Appendix D: Monitor & Review policy & processes)
5.4 Changing the MS
The OHS committee, Executive management, work group and the HSR will actively
play a role in changing the management system. The executive management will help the
workers to get through the changes in the management system due to the implementation of
the WHS. OHS committee, work group and HSR will actively provide guidance on how the
work health safety will be carried out.
55. Process of Evaluating information
The process of evaluating information generated through the implementation process
will be done through the assessment of risk and the identification of hazard. Information will
be evaluated through the identification of the hazards that are identified in the workplace. The
hazards that are identified are marked as hazards. Risk are assessed through the procedure of
risk assessing methods and by the risk assessing personnel. Risk control on the other hand
can be controlled by bringing the safety culture, safety protocol and safety policies that take
workers in the central portion.
Chapter 6: Conclusion
From the above discussion it can be concluded that the restaurant workers are exposed
to the different types of world related hazards which can cause illness and injuries. The
workers might be exposed to the unsafe work practices, faulty equipment and wiring,
11WORK HEALTH AND SAFETY SYSTEM
damaged connectors and receptacles. Due to these hazards, WHS requirement mention that
the workers must comply with the work and safety laws. The employers also must ensure the
mental and the physical wellbeing of the employees and their safety as well. The new WHS
laws mentions that the organizations must meet the duties that employs their employees.
However, organizations that do not have any paid staff are excluded from the duties. Also it
has been seen that implementation of WHS leads to the reduction in the work related injuries
in Australia dropped down to 26%. Possible avoided cost of implementing WHS will be cost
of hazardous infection determining the presence of potential danger, compensation cost of
serious illness caused by work place action. The one who will be responsible for monitoring
the MS is the Workplace inspector. Workplace inspector will take into note of the how the
inspector procedure, health surveillance is proceeded with.
damaged connectors and receptacles. Due to these hazards, WHS requirement mention that
the workers must comply with the work and safety laws. The employers also must ensure the
mental and the physical wellbeing of the employees and their safety as well. The new WHS
laws mentions that the organizations must meet the duties that employs their employees.
However, organizations that do not have any paid staff are excluded from the duties. Also it
has been seen that implementation of WHS leads to the reduction in the work related injuries
in Australia dropped down to 26%. Possible avoided cost of implementing WHS will be cost
of hazardous infection determining the presence of potential danger, compensation cost of
serious illness caused by work place action. The one who will be responsible for monitoring
the MS is the Workplace inspector. Workplace inspector will take into note of the how the
inspector procedure, health surveillance is proceeded with.
12WORK HEALTH AND SAFETY SYSTEM
References:
Ambardar, A., 2015. Occupational Safety and Health of Laundry Employees in Hotel
Industry. International Journal of Hospitality and Tourism Systems, 8(1).
Broughamarms.com.au, 2018. Home » Brougham Arms Hotel. [online]
Broughamarms.com.au. Available at: https://www.broughamarms.com.au/index.html
[Accessed 26 Nov. 2018].
Demir, P., Gul, M. and Guneri, A.F., 2018. Evaluating occupational health and safety service
quality by SERVQUAL: a field survey study. Total Quality Management & Business
Excellence, pp.1-18.
Emergencymanagementontario.ca, 2018. Hazard Identification Risk Assessment | Emergency
Management Ontario. [online] Emergencymanagementontario.ca. Available at:
https://www.emergencymanagementontario.ca/english/emcommunity/ProvincialPrograms/
hira/hira.html [Accessed 26 Nov. 2018].
Markey, R. and Knudsen, H., 2014. Employee participation and quality of work environment:
Denmark and New Zealand. International Journal of Comparative Labour Law and
Industrial Relations, 30(1), pp.105-126.
Markey, R., Harris, C., Knudsen, H., Lind, J. and Williamson, D., 2014. Exploring employee
participation and work environment in hotels: Case studies from Denmark and New Zealand.
Syamtinningrum, M.D.P., Partiwi, S.G. and Dewi, D.S., 2018, April. Model of relationship
between personal factors and Occupational Health and Safety (OHS) management toward
unsafe actions: a case study. In IOP Conference Series: Materials Science and
Engineering (Vol. 337, No. 1, p. 012062). IOP Publishing.
References:
Ambardar, A., 2015. Occupational Safety and Health of Laundry Employees in Hotel
Industry. International Journal of Hospitality and Tourism Systems, 8(1).
Broughamarms.com.au, 2018. Home » Brougham Arms Hotel. [online]
Broughamarms.com.au. Available at: https://www.broughamarms.com.au/index.html
[Accessed 26 Nov. 2018].
Demir, P., Gul, M. and Guneri, A.F., 2018. Evaluating occupational health and safety service
quality by SERVQUAL: a field survey study. Total Quality Management & Business
Excellence, pp.1-18.
Emergencymanagementontario.ca, 2018. Hazard Identification Risk Assessment | Emergency
Management Ontario. [online] Emergencymanagementontario.ca. Available at:
https://www.emergencymanagementontario.ca/english/emcommunity/ProvincialPrograms/
hira/hira.html [Accessed 26 Nov. 2018].
Markey, R. and Knudsen, H., 2014. Employee participation and quality of work environment:
Denmark and New Zealand. International Journal of Comparative Labour Law and
Industrial Relations, 30(1), pp.105-126.
Markey, R., Harris, C., Knudsen, H., Lind, J. and Williamson, D., 2014. Exploring employee
participation and work environment in hotels: Case studies from Denmark and New Zealand.
Syamtinningrum, M.D.P., Partiwi, S.G. and Dewi, D.S., 2018, April. Model of relationship
between personal factors and Occupational Health and Safety (OHS) management toward
unsafe actions: a case study. In IOP Conference Series: Materials Science and
Engineering (Vol. 337, No. 1, p. 012062). IOP Publishing.
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13WORK HEALTH AND SAFETY SYSTEM
Tafesa.edu.au, 2018. SURVEILLANCE REPORT TAFE SA. [online] Tafesa.edu.au. Available
at: https://www.tafesa.edu.au/docs/default-source/default-document-library/
casa_redacted.pdf?sfvrsn=7343b015_0 [Accessed 26 Nov. 2018].
worksafe.qld.gov.au, 2018. Work Health and Safety Regulation 2011. [online] WorkSafe
Queensland. Available at: https://www.worksafe.qld.gov.au/laws-and-compliance/workplace-
health-and-safety-laws/laws-and-legislation/work-health-and-safety-regulation-2011
[Accessed 26 Nov. 2018].
Tafesa.edu.au, 2018. SURVEILLANCE REPORT TAFE SA. [online] Tafesa.edu.au. Available
at: https://www.tafesa.edu.au/docs/default-source/default-document-library/
casa_redacted.pdf?sfvrsn=7343b015_0 [Accessed 26 Nov. 2018].
worksafe.qld.gov.au, 2018. Work Health and Safety Regulation 2011. [online] WorkSafe
Queensland. Available at: https://www.worksafe.qld.gov.au/laws-and-compliance/workplace-
health-and-safety-laws/laws-and-legislation/work-health-and-safety-regulation-2011
[Accessed 26 Nov. 2018].
14WORK HEALTH AND SAFETY SYSTEM
Appendices
Appendix A: Overall Policy Document
<INSERT YOUR BUSINESS NAME)>
WORK HEALTH AND SAFETY POLICY
Obligations
Management has to be highly committed to the declared policies that enables the safe and
secure measured during work execution, with set of risk reducing guidelines and principles.
The health and safety policies are aimed to preserve the health, safety and welfare of workers,
contractors, authorised visitors, and anyone else who may be affected by our operations.
All the board members, management stuff and workers of all departments are fully
committed to ensure that the day to day activities and execution procedures are complying
with the Work Health and Safety Act 2012, the Work Health and Safety Regulations 2012
and applicable Codes of Practice and Australian Standards with its maximum potentiality.
¨ Goals
This policy:
• shows the commitments to the management and workers to health and safety
• aims to remove or reduce the risks to the health, safety and welfare of all workers,
contractors and visitors, and anyone else who may be affected by our business operations
• aims to ensure all work activities are done safely.
Responsibilities
¨ Management:
Will provide and maintain as far as possible:
• Developing a healthy and safe working environment
• Ensuring safe work execution procedures
• Imposing, maintaining and promoting the work health and safety
• Facilitating adequately for the welfare of workers
• Providing information, instruction, training and supervision that is reasonably
necessary to ensure that each worker is safe from injury and risks to health
• The commitment to consult and co-operate with workers in all matters relating to
health and safety in the workplace
Appendices
Appendix A: Overall Policy Document
<INSERT YOUR BUSINESS NAME)>
WORK HEALTH AND SAFETY POLICY
Obligations
Management has to be highly committed to the declared policies that enables the safe and
secure measured during work execution, with set of risk reducing guidelines and principles.
The health and safety policies are aimed to preserve the health, safety and welfare of workers,
contractors, authorised visitors, and anyone else who may be affected by our operations.
All the board members, management stuff and workers of all departments are fully
committed to ensure that the day to day activities and execution procedures are complying
with the Work Health and Safety Act 2012, the Work Health and Safety Regulations 2012
and applicable Codes of Practice and Australian Standards with its maximum potentiality.
¨ Goals
This policy:
• shows the commitments to the management and workers to health and safety
• aims to remove or reduce the risks to the health, safety and welfare of all workers,
contractors and visitors, and anyone else who may be affected by our business operations
• aims to ensure all work activities are done safely.
Responsibilities
¨ Management:
Will provide and maintain as far as possible:
• Developing a healthy and safe working environment
• Ensuring safe work execution procedures
• Imposing, maintaining and promoting the work health and safety
• Facilitating adequately for the welfare of workers
• Providing information, instruction, training and supervision that is reasonably
necessary to ensure that each worker is safe from injury and risks to health
• The commitment to consult and co-operate with workers in all matters relating to
health and safety in the workplace
15WORK HEALTH AND SAFETY SYSTEM
• a commitment to continually improve our performance through effective safety
management.
¨ Workers:
Each worker has an obligation to:
• comply with safe work practices, with the intent of avoiding injury to themselves and
others and damage to plant and equipment
• take reasonable care of the health and safety of themselves and others
• wear personal protective equipment and clothing where necessary
• comply with any direction given by management for health and safety
• not misuse or interfere with anything provided for health and safety
• report all accidents and incidents on the job immediately, no matter how trivial
• report all known or observed hazards to their supervisor or manager.
Application of this policy
The application of this policy requires cooperation of workers, customers and other persons.
It is suggested to all the workers of this premises that kindly realise the health and safety
objectives to create a safe working environment with a zero accident rate.
This policy applies to all business operations and functions, including those situations where
workers are required to work off-site.
Signed Manager: ....................................................
Signed Worker: ......................................................
Date to be reviewed: ............................................... Date: ………………….………...
Appendix B: KPA Policy and Procedure Documents
a) Training
Training Competency Target Audience Competency
Type
Resource and
support
Knowledge of employer and
employee WHS
responsibilities
All ground level
stuffs and
selected
Skill and
Knowledge
Official WHS/OWS
website, Guidebook
• a commitment to continually improve our performance through effective safety
management.
¨ Workers:
Each worker has an obligation to:
• comply with safe work practices, with the intent of avoiding injury to themselves and
others and damage to plant and equipment
• take reasonable care of the health and safety of themselves and others
• wear personal protective equipment and clothing where necessary
• comply with any direction given by management for health and safety
• not misuse or interfere with anything provided for health and safety
• report all accidents and incidents on the job immediately, no matter how trivial
• report all known or observed hazards to their supervisor or manager.
Application of this policy
The application of this policy requires cooperation of workers, customers and other persons.
It is suggested to all the workers of this premises that kindly realise the health and safety
objectives to create a safe working environment with a zero accident rate.
This policy applies to all business operations and functions, including those situations where
workers are required to work off-site.
Signed Manager: ....................................................
Signed Worker: ......................................................
Date to be reviewed: ............................................... Date: ………………….………...
Appendix B: KPA Policy and Procedure Documents
a) Training
Training Competency Target Audience Competency
Type
Resource and
support
Knowledge of employer and
employee WHS
responsibilities
All ground level
stuffs and
selected
Skill and
Knowledge
Official WHS/OWS
website, Guidebook
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16WORK HEALTH AND SAFETY SYSTEM
management
stuff
Knowledge of hazard and
incident reporting procedures
All ground level
stuffs and
selected
management
stuff
Skill and
Knowledge
Hazard and Incident
Reporting
(SafetyNet)
Knowledge of emergency
procedures
All ground level
stuffs and
selected
management
stuff
Skill and
Knowledge
Hazard and Incident
Reporting
(SafetyNet)
Knowledge of hazard
identification techniques
All ground level
stuffs and
selected
management
stuff
Skill Official WHS/OWS
website, Guidebook
Knowledge of risk
assessment procedure
All ground level
stuffs and
selected
management
stuff
Knowledge OHS Principles for
Workplace
Advisory Committee
Members
Utilisation of ‘Hierarchy of
Controls’ to reduce risk
All ground level
stuffs
Skill and
Knowledge
OHS Principles for
Workplace
Advisory Committee
Members
Understanding of WHS
legislative framework
Selected
management
stuff
Knowledge Official WHS/OWS
website, Guidebook
b) Incident management
management
stuff
Knowledge of hazard and
incident reporting procedures
All ground level
stuffs and
selected
management
stuff
Skill and
Knowledge
Hazard and Incident
Reporting
(SafetyNet)
Knowledge of emergency
procedures
All ground level
stuffs and
selected
management
stuff
Skill and
Knowledge
Hazard and Incident
Reporting
(SafetyNet)
Knowledge of hazard
identification techniques
All ground level
stuffs and
selected
management
stuff
Skill Official WHS/OWS
website, Guidebook
Knowledge of risk
assessment procedure
All ground level
stuffs and
selected
management
stuff
Knowledge OHS Principles for
Workplace
Advisory Committee
Members
Utilisation of ‘Hierarchy of
Controls’ to reduce risk
All ground level
stuffs
Skill and
Knowledge
OHS Principles for
Workplace
Advisory Committee
Members
Understanding of WHS
legislative framework
Selected
management
stuff
Knowledge Official WHS/OWS
website, Guidebook
b) Incident management
Incident Occurrence
Primary Response
protocol
Evacuation required?
General Incident
Management
Type of Assessment?
Investigation
Documentation
Initiating Hazard management protocol
Staff/Supervisor/Manger responds, Notifies of in
Hazard Supervisor ensures if Evacuation is re
Supervisor Ensures first Aid is provided, Sec
Supervisor provides relevant data and the Man
Managers creates investigation team to report de
Critical Incident
Management
NO
YES
17WORK HEALTH AND SAFETY SYSTEM
Primary Response
protocol
Evacuation required?
General Incident
Management
Type of Assessment?
Investigation
Documentation
Initiating Hazard management protocol
Staff/Supervisor/Manger responds, Notifies of in
Hazard Supervisor ensures if Evacuation is re
Supervisor Ensures first Aid is provided, Sec
Supervisor provides relevant data and the Man
Managers creates investigation team to report de
Critical Incident
Management
NO
YES
17WORK HEALTH AND SAFETY SYSTEM
18WORK HEALTH AND SAFETY SYSTEM
Critical Incident Occurrence
Critical Defensive
activities
External Support?
Primary recovery
system
Hazard recovery
system
Documentation
Initiating Hazard Evaluation
Supervisor Ensures First Aid is provided, Secure
Fast paced Information handling
Evacuating Stuffs, Securing area, seeking me
Supervisor provides relevant data and the Man
Informing public
service authority
NO
YES
Investigation
c) Critical Incident management
Critical Incident Occurrence
Critical Defensive
activities
External Support?
Primary recovery
system
Hazard recovery
system
Documentation
Initiating Hazard Evaluation
Supervisor Ensures First Aid is provided, Secure
Fast paced Information handling
Evacuating Stuffs, Securing area, seeking me
Supervisor provides relevant data and the Man
Informing public
service authority
NO
YES
Investigation
c) Critical Incident management
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19WORK HEALTH AND SAFETY SYSTEM
Appendix C: Implementation of WHSS MS (flow charts)
a) Implementation schedule
Implementation Start time Duration (days)
Communicating with legal advisor 1/1/2019 10
Developing WHS management Team 10/1/2019 10
Auditing and reporting 20/1/2019 10
Executing renovations 25/1/2019 10
Training and development 28/1/2019 15
Imposing policies 15/2/2019 5
Reporting the documentation to the
government
17/2/2019 15
Evaluation and monitoring 26/2/2019 30
b) Action plan
Evaluation and monitoring
Reporting the documentation to the
government
Imposing policies
Training and development
Executing renovations
Auditing and reporting
Developing WHS management Team
Communicating with legal advisor
31/12/2018 19/02/2019
Start time
Appendix C: Implementation of WHSS MS (flow charts)
a) Implementation schedule
Implementation Start time Duration (days)
Communicating with legal advisor 1/1/2019 10
Developing WHS management Team 10/1/2019 10
Auditing and reporting 20/1/2019 10
Executing renovations 25/1/2019 10
Training and development 28/1/2019 15
Imposing policies 15/2/2019 5
Reporting the documentation to the
government
17/2/2019 15
Evaluation and monitoring 26/2/2019 30
b) Action plan
Evaluation and monitoring
Reporting the documentation to the
government
Imposing policies
Training and development
Executing renovations
Auditing and reporting
Developing WHS management Team
Communicating with legal advisor
31/12/2018 19/02/2019
Start time
20WORK HEALTH AND SAFETY SYSTEM
Appendix D: Monitor & Review policy & processes.
a) Policy and documents for monitoring the MS and for monitoring individual processes
within.
The policy will include the workplace inspection, calibration of the safety and health of the
monitoring devices, health surveillance. Workplace inspections, procedure reviews for the
purpose of the legal compliance, personal and workplace monitoring which includes the
engineering controls like alarms, emergency stops, procedure for the legal compliance.
b) Policy and documents for reviewing the MS
The policies that will be required for the reviewing the MS are the documents pertaining to
workshop inspection, work environment, office inspection document, general inspection
document.
Appendix E: Relevant research
a) Communication methods
Personnel Purpose Media
CEO, owner,
Secretary
Making Decision, Funding Face to Face, meeting
Operational Manager Managing all department, imposing
rules
Email, Face to Face, meeting
Sales and marketing
manager
Managing sales and marketing
department,
Email, Phone,
Logistics manager Managing inbound and outbound Email, Phone, Face to Face,
Appendix D: Monitor & Review policy & processes.
a) Policy and documents for monitoring the MS and for monitoring individual processes
within.
The policy will include the workplace inspection, calibration of the safety and health of the
monitoring devices, health surveillance. Workplace inspections, procedure reviews for the
purpose of the legal compliance, personal and workplace monitoring which includes the
engineering controls like alarms, emergency stops, procedure for the legal compliance.
b) Policy and documents for reviewing the MS
The policies that will be required for the reviewing the MS are the documents pertaining to
workshop inspection, work environment, office inspection document, general inspection
document.
Appendix E: Relevant research
a) Communication methods
Personnel Purpose Media
CEO, owner,
Secretary
Making Decision, Funding Face to Face, meeting
Operational Manager Managing all department, imposing
rules
Email, Face to Face, meeting
Sales and marketing
manager
Managing sales and marketing
department,
Email, Phone,
Logistics manager Managing inbound and outbound Email, Phone, Face to Face,
21WORK HEALTH AND SAFETY SYSTEM
logistics flow
Restaurant service
Manager
Managing food processing and
delivery system
Phone, Face to Face, meeting
Front house manager Managing guest service stuffs Email, Phone, Face to Face,
Administration
Manager
Manage and maintain the
equipment and premises
Phone, Face to Face, meeting
It Support and
technical manager
Managing equipments and
supporting information technology
Email, Face to Face, meeting
Accounts Officer Financing, Budget, payroll,
accounts,
Phone, Face to Face, meeting
Facilities Officer Maintain and repair the equipment
and premises
Email, Phone, meeting
Human Resource
Manager
Managing recruitment, training
development and WHS
Email, Phone, Face to Face,
Recruiter Communication with labour pool,
Interviewing Recruiting,
Phone, Face to Face, meeting
Trainer Training and developing existing
and new employees
Email, Face to Face, meeting
Legal advisor Having legal advice, Imposing
legislatives, developing policies
Email, Face to Face, meeting
Government/Authority To maintain transparency,
Submitting hazard report,
Documentation review, Legal
Compliances
Email, Face to Face, meeting
b) Tree diagram
logistics flow
Restaurant service
Manager
Managing food processing and
delivery system
Phone, Face to Face, meeting
Front house manager Managing guest service stuffs Email, Phone, Face to Face,
Administration
Manager
Manage and maintain the
equipment and premises
Phone, Face to Face, meeting
It Support and
technical manager
Managing equipments and
supporting information technology
Email, Face to Face, meeting
Accounts Officer Financing, Budget, payroll,
accounts,
Phone, Face to Face, meeting
Facilities Officer Maintain and repair the equipment
and premises
Email, Phone, meeting
Human Resource
Manager
Managing recruitment, training
development and WHS
Email, Phone, Face to Face,
Recruiter Communication with labour pool,
Interviewing Recruiting,
Phone, Face to Face, meeting
Trainer Training and developing existing
and new employees
Email, Face to Face, meeting
Legal advisor Having legal advice, Imposing
legislatives, developing policies
Email, Face to Face, meeting
Government/Authority To maintain transparency,
Submitting hazard report,
Documentation review, Legal
Compliances
Email, Face to Face, meeting
b) Tree diagram
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22WORK HEALTH AND SAFETY SYSTEM
c) Factors affecting WHSS MS development & Document Control
The factors that control the WHSS MS development and document control are the framing of
the policies and protocols which will be followed by the WHS workers and the emergency
team members.
d) Job & person specifications for each level of your management structure
Job Person Responsibility Skill
Board of Directors CEO, owner,
Secretary
Making Decision,
Funding
Decision making ,
reasoning, Financial
resource
Board of
Directors and
Owner
Operational
Manager
Sales and
marketing
department
Logistics
Department
Resturant
Service
Department
Front house
deparment
Administration
Manager
It Support and
technical
Support
department
Accounts
Officer
Facilities
Officer
Human
Resource
Manager
Recruitment
department
Training and
development
department
General
Manager
c) Factors affecting WHSS MS development & Document Control
The factors that control the WHSS MS development and document control are the framing of
the policies and protocols which will be followed by the WHS workers and the emergency
team members.
d) Job & person specifications for each level of your management structure
Job Person Responsibility Skill
Board of Directors CEO, owner,
Secretary
Making Decision,
Funding
Decision making ,
reasoning, Financial
resource
Board of
Directors and
Owner
Operational
Manager
Sales and
marketing
department
Logistics
Department
Resturant
Service
Department
Front house
deparment
Administration
Manager
It Support and
technical
Support
department
Accounts
Officer
Facilities
Officer
Human
Resource
Manager
Recruitment
department
Training and
development
department
General
Manager
23WORK HEALTH AND SAFETY SYSTEM
Operating all
departments
Operational
Manager
Managing all department,
imposing rules
Decision making ,
reasoning,
controlling
Sales and marketing
department
Sales and
marketing
manager
Managing sales and
marketing department,
Communication,
Decision making ,
reasoning,
Logistics
Department
Logistics
manager
Managing inbound and
outbound logistics flow
Communication,
Decision making ,
reasoning,
Restaurant Service
Department
Restaurant
service Manager
Managing food processing
and delivery system
Cocking, Quality
assessment,
controlling,
creativity
Front house
department
Front house
manager
Managing guest service
stuffs
Communication,
reasoning, problem
solving
Administration Administration
Manager
Manage and maintain the
equipment and premises
Reasoning, problem
solving,
Administration
It Support and
technical Support
department
It Support and
technical
manager
Managing equipments and
supporting information
technology
Reasoning, problem
solving,
Accounts Accounts Officer Financing, Budget,
payroll, accounts,
Accounting,
Computing and
budget
Facilities Facilities Officer Maintain and repair the
equipment and premises
Technical
knowledge,
experience
Operating all
departments
Operational
Manager
Managing all department,
imposing rules
Decision making ,
reasoning,
controlling
Sales and marketing
department
Sales and
marketing
manager
Managing sales and
marketing department,
Communication,
Decision making ,
reasoning,
Logistics
Department
Logistics
manager
Managing inbound and
outbound logistics flow
Communication,
Decision making ,
reasoning,
Restaurant Service
Department
Restaurant
service Manager
Managing food processing
and delivery system
Cocking, Quality
assessment,
controlling,
creativity
Front house
department
Front house
manager
Managing guest service
stuffs
Communication,
reasoning, problem
solving
Administration Administration
Manager
Manage and maintain the
equipment and premises
Reasoning, problem
solving,
Administration
It Support and
technical Support
department
It Support and
technical
manager
Managing equipments and
supporting information
technology
Reasoning, problem
solving,
Accounts Accounts Officer Financing, Budget,
payroll, accounts,
Accounting,
Computing and
budget
Facilities Facilities Officer Maintain and repair the
equipment and premises
Technical
knowledge,
experience
24WORK HEALTH AND SAFETY SYSTEM
Human Resource
Management
Human Resource
Manager
Managing recruitment,
training development and
WHS
Knowledge in
Human behaviour,
psychology,
communication
power,
Recruitment
department
Recruiter Communication with
labour pool, Interviewing
Recruiting,
Knowledge in
Human behaviour,
psychology,
communication
power,
Training and
development
department
Trainer Training and developing
existing and new
employees
Knowledge in
Human behaviour,
psychology,
communication
power,
e) Training plan
Training Competency Target Audience Competency
Type
Resource and
support
Knowledge of employer and
employee WHS
responsibilities
All ground level
stuffs and
selected
management
stuff
Skill and
Knowledge
Official WHS/OWS
website, Guidebook
Knowledge of hazard and
incident reporting procedures
All ground level
stuffs and
selected
management
stuff
Skill and
Knowledge
Hazard and Incident
Reporting
(SafetyNet)
Knowledge of emergency All ground level Skill and Hazard and Incident
Human Resource
Management
Human Resource
Manager
Managing recruitment,
training development and
WHS
Knowledge in
Human behaviour,
psychology,
communication
power,
Recruitment
department
Recruiter Communication with
labour pool, Interviewing
Recruiting,
Knowledge in
Human behaviour,
psychology,
communication
power,
Training and
development
department
Trainer Training and developing
existing and new
employees
Knowledge in
Human behaviour,
psychology,
communication
power,
e) Training plan
Training Competency Target Audience Competency
Type
Resource and
support
Knowledge of employer and
employee WHS
responsibilities
All ground level
stuffs and
selected
management
stuff
Skill and
Knowledge
Official WHS/OWS
website, Guidebook
Knowledge of hazard and
incident reporting procedures
All ground level
stuffs and
selected
management
stuff
Skill and
Knowledge
Hazard and Incident
Reporting
(SafetyNet)
Knowledge of emergency All ground level Skill and Hazard and Incident
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25WORK HEALTH AND SAFETY SYSTEM
procedures stuffs and
selected
management
stuff
Knowledge
Reporting
(SafetyNet)
Knowledge of hazard
identification techniques
All ground level
stuffs and
selected
management
stuff
Skill Official WHS/OWS
website, Guidebook
Knowledge of risk
assessment procedure
All ground level
stuffs and
selected
management
stuff
Knowledge OHS Principles for
Workplace
Advisory Committee
Members
Utilisation of ‘Hierarchy of
Controls’ to reduce risk
All ground level
stuffs
Skill and
Knowledge
OHS Principles for
Workplace
Advisory Committee
Members
Understanding of WHS
legislative framework
Selected
management
stuff
Knowledge Official WHS/OWS
website, Guidebook
From your J&P analysis provide a detailed training plan for each level of your management
structure.
f) Audit templates
Criteria Date/Time of Compliance Additional
procedures stuffs and
selected
management
stuff
Knowledge
Reporting
(SafetyNet)
Knowledge of hazard
identification techniques
All ground level
stuffs and
selected
management
stuff
Skill Official WHS/OWS
website, Guidebook
Knowledge of risk
assessment procedure
All ground level
stuffs and
selected
management
stuff
Knowledge OHS Principles for
Workplace
Advisory Committee
Members
Utilisation of ‘Hierarchy of
Controls’ to reduce risk
All ground level
stuffs
Skill and
Knowledge
OHS Principles for
Workplace
Advisory Committee
Members
Understanding of WHS
legislative framework
Selected
management
stuff
Knowledge Official WHS/OWS
website, Guidebook
From your J&P analysis provide a detailed training plan for each level of your management
structure.
f) Audit templates
Criteria Date/Time of Compliance Additional
26WORK HEALTH AND SAFETY SYSTEM
inspection (High/Medium/l
ow/NA)
Remarks
Documented process in place for
the management of
hazardous Level
Training materials specific to
hazardous factors
Hazard sign and identification
tools are facilitated
Manual and automatic Fire
distinguishing system
Documented guidelines of Hazard
identification and reporting for
each stuff
Licensed operation and legal
compliances of WHS/OHS
Name of auditors
Overall remarks
inspection (High/Medium/l
ow/NA)
Remarks
Documented process in place for
the management of
hazardous Level
Training materials specific to
hazardous factors
Hazard sign and identification
tools are facilitated
Manual and automatic Fire
distinguishing system
Documented guidelines of Hazard
identification and reporting for
each stuff
Licensed operation and legal
compliances of WHS/OHS
Name of auditors
Overall remarks
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