Working with Diverse People: Understanding Diversity, Discriminatory Practices, and Human Rights

This assessment explores the concept of diversity and its expression in various contexts. It discusses discriminatory practices and their impact. It also examines human rights violations and the importance of cultural inclusivity. The assessment includes a case study on communication skills and accommodating the needs of hearing-impaired individuals. The subject is working with diverse people, and the document type is an assessment.

Work with diverse
people

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1. Explain diversity. Give five examples of how diversity is expressed................................3
2) Give an example of discriminatory practice and explain why it is discriminatory............4
3. Using the link below, identify 3 basic human rights, from the Universal Declaration of
Human Rights, and discuss how they can be breached..........................................................4
4. To be culturally inclusive it is important to understand the historical and contemporary
issues faced by Australia’s Aboriginal and Torres Strait Islander (ATSI) people. Explain how
these issues may impact on their access to and engagement with services............................5
TASK 2............................................................................................................................................5
1) Issues in relation to diversity that may have contributed to Jack’s behaviour towards Jill5
2) Potential issues in relation to diversity as the support worker...........................................6
3) Despite Jack’s challenging nature, human rights that must be provided for in this
circumstance...........................................................................................................................6
4) Communication skills would you draw upon to establish your relationship with Jack.....6
5) If Jack was hearing impaired and could best communicate using sign language, how could
you accommodate this need? Identify a service that could help with this issue...................6
CONCLUSION................................................................................................................................6
REFERENCES ...............................................................................................................................7

INTRODUCTION
Diversity is defined as social identity in terms of class, ethnicity, religion, gender,
nationality, sexual orientation (Bakshy and et. al., 2015). It is visible difference which is shown
by various groups of social institution in culture, status, philosophy and others. People from
different places, location, races works in an organisation. This also helps in sharing of various
opinions and views regarding subject matter. Working with diverse people increase knowledge
and skills of staff and employees. This assessment highlights diversity, discriminatory practices
and rights of human beings. The personal reflection is done for communication skills and clinical
skills with helps of given case study.
TASK 1
1. Explain diversity. Give five examples of how diversity is expressed.
Diversity is defined as range of human characteristics that is found at community or workplace
(Blazek and Hraňová, 2012). This implies dealing with different people, cross cultural
communication and creation of harmonious workplace. It is described as different
characteristics and traits of individuals which make them unique and different. This includes
appearance, role, age, beliefs, ability, values, gender, sexual orientation. In order to work in
organisation, diversity is required so that better results can be achieved. The example where
diversity is expressed in following ways:
Diversity in Nations- All the people of nations should be treated equally and provided
fair treatment. For example, people from Australia should not discriminate people of other
countries in any category working in their organisation.
Diversity at Workplace- It means employing individuals who are different from one
another and does not belong to same background. The differences arise due to national origin,
religion, age, gender, education, physical appearance, sexual orientation, etc.
Diversity in Education- The students from different parts of world comes together for
studying where they share their own knowledge, skills and experience with others.
Diversity at Patient Care- In case of patient care, discrimination should not occur on
the basis of age, gender, colour, sex, etc.
Diversity at Selection- The candidate should be selected on basis of experience and
skills possessed by them.

Therefore, in this way, diversity is expressed on basis of various factors such as gender,
nations, workplace, education, selection, patient care, etc.
2) Give an example of discriminatory practice and explain why it is discriminatory.
Discriminatory practices is defined as failure or action to act which is based upon colour,
religion, race, sex, creed, national gain, economic status, social, ancestry (Botfield and et. al.,
2017). With increase in time and situation, there is less discrimination among people. There are
various types of discriminatory practices which are as follows:
Racial Discrimination- This occurs because of having various religious, caste and race
people working in an organisation.
Sex Discrimination- There are many employees working in organisation and
discrimination is done on basis of male and female. As women are paid less than men. For
example, Barbara who applies for bus driver job having good experience in RAAF. When
employer gave her job he was in doubts that she will be able to hack pace and have to proves
herself to get same wages as of her male colleagues (Sex discrimination – Workplace, 2020).
Discrimination on Ground of Marital Status- If some is married in high class family
and someone in low class then there is discrimination among people from high and low class
people. In health and social industry, such discrimination is found on different basis like
refusing to provide service, causing harm, etc. For example, refusing to provide service as
private residential care home should not refuse to provide treatment to high class people
(Discrimination in health and care services - what’s the unfair treatment?, 2020)
Age Discrimination- There is discrimination on basis of age as adult are assigned with
hard work and old age people are given easy and simple task. For example, Alison is asked
about her age during interview and refused to select for assigned position because of her age.
As they want more mature people for that work performance.
3. Using the link below, identify 3 basic human rights, from the Universal Declaration of Human
Rights, and discuss how they can be breached.
Human rights is defined as moral principles and norms of an individuals. These are rights in
terms of nationality, language, race, sex, religion, status and ethnicity (Chuang, 2013). This

includes right to freedom from torture, slavery, expression and opinion, right to education,
work, liberty. The three human rights from Universal Declaration of Human Rights are as
follows:
Right to live Free- This can be achieved by providing equal rights to all people. The act
has made for providing equal treatment to all. This can be breached if they are not provided
with right to live in free manner as people want to live at surrounding.
Right to Freedom- There should not be discrimination on basis of sex, language, race,
opinion and so on. It is breached due to discrimination on various factors.
Right to Recognition- The good performance should be recognised all people are same
in law of eyes. It is breached if there is discrimination among recognition for same profile to
individuals.
4. To be culturally inclusive it is important to understand the historical and contemporary issues
faced by Australia’s Aboriginal and Torres Strait Islander (ATSI) people. Explain how
these issues may impact on their access to and engagement with services.
ATSI people has very low life expectancy where men live for 10.6 years and women for 9.5
years which creates problem for them to set objectives for themselves (Hodkinson and et. al.,
2013). There are many ATSI people who are unemployed that leads to rise in unemployment in
country for business goal and objectives. Aboriginal people are unable to carry out task in
effective and efficient manner. These ATSI people has created many issues for development of
nation and organisation for effective results.
TASK 2
1) Issues in relation to diversity that may have contributed to Jack’s behaviour towards Jill
The issues in relation to diversity which has been identify and contributed to Jack's
behaviour towards Jill is in terms of language, religious, race, sex. Jill was born from China and
language spoken is different than other which creates problems for Jack to take help from him
for better health. It is common issues which can be arise at any place.

2) Potential issues in relation to diversity as the support worker
The potential issues in relation to diversity as support worker are in terms of language,
race, religious, understanding capability. Jill has been provided with option to work. The main
reason is language issues and other issues that create problem to support from them. Therefore,
support worker faces other issues too while giving support to other people.
3) Despite Jack’s challenging nature, human rights that must be provided for in this circumstance
Despite of Jack's challenging nature, there are some basic human rights which should be
provided for given circumstance are as follows: right to equal treatment, fair judgement,
involvement in different activities and so on.
4) Communication skills would you draw upon to establish your relationship with Jack
It is very important for people to have good communication skills in order to interact with
individuals. This helps in creating good relationship with them for better results. The
communication skills required to establish relationship with Jack should be in terms of verbal
and non verbal communication. They includes: body language, written communication to
communicate with Jack.
5) If Jack was hearing impaired and could best communicate using sign language, how could you
accommodate this need? Identify a service that could help with this issue
Jill was from China who has given task to take care of Jack. As he did not perform his
duty properly because of language used by him. Jack understand sign language so they have to
hire and skilled person who can easily communicate with those language for solving issues. With
this, Jack can get recover and change behaviour towards people.
CONCLUSION
From above assessment, it has been concluded that diversity in organisation helps to
share information related with religious, sex, language from different parts of world. People from
different parts of world come together to work for achievement of goals and objectives. Each and
every human has their rights which should be given to them. It is important to improve
communication and clinical skills for better outcomes. People from different culture and
background come to work together in order to exchange their ideas and views in effective
manner.

REFERENCES
Books and Journals
Bakshy, E., Messing, S. and Adamic, L. A., 2015. Exposure to ideologically diverse news and
opinion on Facebook. Science. 348(6239). pp.1130-1132.
Blazek, M. and Hraňová, P., 2012. Emerging relationships and diverse motivations and benefits
in participatory video with young people. Children's Geographies. 10(2). pp.151-168.
Botfield, J. R., Newman, C. E. and Zwi, A. B., 2017. Drawing them in: Professional perspectives
on the complexities of engaging ‘culturally diverse’young people with sexual and
reproductive health promotion and care in Sydney, Australia. Culture, health &
sexuality. 19(4). pp.438-452.
Chuang, S. F., 2013. Essential skills for leadership effectiveness in diverse workplace
development. Online Journal for Workforce Education and Development. 6(1). p.5.
Hodkinson, P., Hodkinson, H. and Sparkes, A. C., 2013. Triumphs and tears: Young people,
markets, and the transition from school to work. David Fulton Publishers.
Kokkonen, A., Esaiasson, P. and Gilljam, M., 2015. Diverse workplaces and interethnic
friendship formation—A multilevel comparison across 21 OECD countries. Journal of
Ethnic and Migration Studies. 41(2). pp.284-305.
Paas, T. and Halapuu, V., 2012. Attitudes towards immigrants and the integration of ethnically
diverse societies. Eastern Journal of European Studies. 3(2).
Prause, D. and Mujtaba, B. G., 2015. Conflict management practices for diverse
workplaces. Journal of Business Studies Quarterly. 6(3). p.13.
Rosenberger, J. B. ed., 2014. Relational social work practice with diverse populations. New
York: Springer.
Valle, R. and Gait, H. C., 2014. Caregiving across cultures: Working with dementing illness and
ethnically diverse populations. Routledge.
Online
Sex discrimination – Workplace. 2020. [Online]. Available through:
<https://www.humanrightscommission.vic.gov.au/the-workplace/workplace-
discrimination/type-of-discrimination/sex>.
Discrimination in health and care services - what’s the unfair treatment?. 2020. [Online].
Available through: <https://www.citizensadvice.org.uk/health/discrimination-in-health-
and-care-services/identifying-discrimination/discrimination-in-health-and-care-services-
what-s-the-unfair-treatment/>.