The Importance of Teamwork and Leadership

This assignment emphasizes the significance of teamwork and leadership for achieving organizational goals. It analyzes how team effectiveness can be measured by their work output and highlights the need to monitor and evaluate individual performance to ensure it aligns with established organizational standards.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 2............................................................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
In an organisation diversified work force is employed together who perform various
activities in order to achieve the goals and objectives of the firm. To operate in an effective
manner, it is important that proper leadership is done so that the resources are utilised to their full
extent. Working with and leading people refers to the manner in which employees are
management in a particular association (Mendenhall, 2012). The UPS Company is one of the
leading courier enterprise in UK which is suffering different issues related to management. It is
experiencing continuous loss due to problems in the administration and failure of delivering
quality customer service. In the following report different skills required to be adopted in the
managers are discuss along with the concept of leadership styles and recruitment process which
needs to be adopted in the refereed organisation in order to bring improvements in its results.
MAIN BODY
1.1 Prepare documentation to select and recruit a new member of staff
The UPS Company is facing maximum issues to its inefficient management and leadership
styles. It requires changes in the existing staff members so that the negative results can be
minimised and better results are achieved. Therefore recruitment for different post will be done
starting with a post of CEO (Rock, 2014). There are different job roles that are present in the
referred organisation among which CEO is essentially the most crucial designation after the
proprietor and he is the individual who is in charge of the considerable number of exercises
occurring in UPS Company. He has to be a person who can formulate technique and plans which
points covering the financial issues taking place in the firm. He has the obligation to speak with
every one of the individuals from the association and to make every one of the supervisors aware
about their roles and duties. They need to give the assets, require to perform the activity. Apart
from this he also has to ensure that situation of non-availability of funds is avoided at the work
place. They should construct or make a situation where objectives and targets are indicated
unmistakably and they ought to be similarly associated with accomplishing the assignment.
Whatever choices they take ought to be sensible and ought to be founded on certainties and
suppositions. It is required that all those who are applying for this job role are having the
required skills so that accordingly the requirements can be full filled. There are a number of
documents that are required during the recruitment and selection process:
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Approval of recruitment – It is provided so that approval of the request for recruitment
can be provided using online mode.
Job description – It is required on my part that I assure that right person is being placed on
the right position.
Marketing – In order to attract more and more customers, it is important that appropriate
promotional tool is used so that knowledge of the vacant job is communicated to maximum
candidates.
1.2 Impact of different considerations to the recruitment process
In order to protect the rights and interest of an individual there are various legal
frameworks which are construed by the present governing body so that welfare of the employee
is maintained (Terkel, 2011). It clearly states how an individual must be treated at work place by
administration and therefore protects the work force from any sort of exploitation. Laws are
constructed regarding their safety, equality, and all those sections which needs to be given
maximum care so that no negative surroundings are developed in the refereed organisation.
There are a number of legislations which needs to be considered while carrying out the different
selection process such as:
o Impact on age regulations
o Impact on right to employees
o Impact of nationality
1.3 Participation in selection process
Results of an enterprise depend so much on its work force therefore it is important that
maximum efforts are taken so that the best suitable candidate is selected. Therefore, person who
is performing the process of recruitment has to take care that he follows a proper process of
selection and consider all the quality factors. As a director I will ensure that lone gifted and
qualified individual is chosen for this designation (Offstein, Morwick and Koskinen, 2010). In
the wake of welcoming the CV every one of the resumes or bio-information will be broke down
and from each one of those archives some will be shortlisted. Assessment of the resume will be
on the premise of their qualification and their past performances. A few gauges are now set by
the division and if the individual has certain particular ability or experience than his CV will be
shortlisted. I will take care that in the meetings specialists with various skills backgrounds is
called for with the goal that they could judge the applicant’s abilities, information and on the
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premise of their experience does they have those administration qualities which could change the
UPS Company present condition (Bush and Middlewood, 2013). A period was there when it was
the main package dispatch conveyance organization yet through miss administration and absence
of authority its execution definitely went down. So I will ensure that a pioneer is picked who can
pre-expect the circumstance and then accordingly plan the selection criteria. Following steps
need to be followed:
 Selected the recruitment and selection team – It is the primary step in which I need to
make arrangements for establishing a proper selection panel which can provide effective
results to the organisation.
 Short list the candidates – After receiving the applications from different candidates it
is required to short list the same so that selection of best suitable candidates can be done.
 Taken interviews – On short listing the various applications the next step to perform is
of doing face to face interaction with the desired candidate to further proceed the process
 Final appointment – After completing all the above process the step of providing final
letter of joining is conducted through which the vacancy is fulfilled
1.4 Own contribution in selection process
As an employee resource director it is my obligation to outline an adaptable and dynamic
enlisting arrangement so that more and more skilled employees can be expanded to the different
job requirements. It’s not limited to enrolment design only but its execution in an appropriate
way is additionally an assignment which should be taken on genuine note. Enlisting process
needs finances for the arrangements so for that a monetary gauge report must be readied which
will portray in detail that for certain assignment what sum will be involve (Lev, 2013). This
budget will be submitted to the records office who deals with stream of cash in given
organisation. It needs to be remembered that it is foundational process which chooses the fate of
the organization so this should be looked at that lone wanted applicant is selected on the grounds
that a wrong enlisting or confirmation can make inconvenience to it brining negative
performance. I will look at that in procedure of procuring that no segregation is done on the
premise of position, shading, religion and sexual orientation on the grounds that at this
progression everybody ought to be given equivalent chances to demonstrate their abilities and
information without denying any individual. The applicants are evaluated on the premise of their
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resumes and after that those who are short listed are called for meeting so that further judgement
can be done. This assist them to see each other by comprehending what association demands
from and what they can help in order to improve the situation.
2.1 Skills attributes require for leadership
In order to influence the work force to perform in a particular manager it is important that
leader has all the required skills as only than he can successfully influence people to follow him
(Peterson, 2011). A leader has maximum contribution in the performance of the company as
results are his responsibility and therefore he has to be efficient in his work. Some of the most
important skills that are required out of a leaders are as follows:
Communication skills – It is the most important requirement from a good leader. In
order to communicate with the employees and deliver them all the quality information on time it
is necessary that leader possess abilities to interact with others so that accordingly work can be
carried out.
Conflict solving – In an organisation issues keep on taking place due to difference in the
culture and belief of employees. Therefore, for same leader must know how to react in such
situations by taking corrective actions so that good environment is maintained with healthy
connections among employees.
Team building capacity – To achieve the organisation objective group efforts are
required as collectively the efficiency level of whole organisation gets increased and therefore
profit maximisation can be made possible. Leader must know how to bring employees together
and get work done through them with the help of each other (Goetsch and Davis, 2014).
Decision making skills – There are situations in the business when quick decisions need
to be taken so that opportunities and threats are well managed. A leader must have the skills of
taking quick judgements so that continuity in the work place is maintained.
2.2 Difference between leadership and management
Although leaders and management perform their duty together and assist one another in
various operations there is a difference in both the terms. In order to understand this difference
more clearly a tabular representation is given below:
Leadership Management
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Leadership is a quality which can be improved
but difficult to taught.
Management is an execution which is learned
through education.
Duties and responsibility of leader cannot be
confined into a list as his accountability cannot
be defined.
Managers are accountable for their department
and represent the whole division in front of
management (Moore and et. al., 2013).
Leaders cannot be refereed as administrators. Every manager in an organisation is a leader
too
Leaders has followers who follow him with
their own wish.
Managers has subordinates who has no option
other than following the command given by
manager.
Leaders take risk in order to bring change in
the existing scale of business.
They do not believe in trying new and follow
the old tradition in order to play safe.
2.3 Leadership styles for different situations
In order to handle each situation leaders, need to adopt different styles as per the need
and demand of a particular time frame. Some of the important styles are as follows:
Democratic leadership style – It is a favourable type of leadership in which involvement
of employees is done by management in the different decision making process which further
builds motivation in them. This leadership style is helpful in building a good connection between
management and its employees as when an individual is given this much importance it further
develops the feeling of belongingness in them.
Autocratic style – it is an entirely different style of leading people. All the judgement is
taken by the leader himself. This approach is not much appropriated by employees as they feel
less important and hence this de motivates them to give their maximum efforts
Laissez Faire style – Under this type of leadership enough liberty is given to the
employees so that they can work without pressure. When work force performs operations as per
their own convenient they are able to produce more quality of output.
2.4 Ways to motivate staff to achieve objectives
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In order to achieve the goals and objectives of the organisation it is important that the
work force is kept happy with the work profile and the working surroundings. for same different
motivation techniques can be utilised like:
Equality at work place – Discrimination in the work force is an unfavourable condition as
it develops a negative feeling among the employees. They develop hatred towards their job and
hence it results into unfavourable performance. Therefore, by treating everyone with equality can
help in keeping the work place a happy work station.
Appraisals – this is another method through which employees can be motivated to
perform best at the first time. Getting appraisals at work plays fulfils the psychological need of
different employees and hence they try to be better than others (Lepsinger, 2010).
Security – when employees re given job security they work with more concentration. It is
important that when an individual is a part of association he finds his future secure their as this
will help in encouraging their efforts too.
TASK 2
3.1 Benefits of team working for an organisation
Group working can be characterized as the method of doing work in a gathering of
individuals which can be little and enormous relying on the hierarchical or group structure.
Practically every association takes after the idea of cooperation and there are loads of preferred
standpoint appended to it. At the point when a work is allocated the association makes objectives
and technique to contend that undertaking in the particular time yet winds up noticeably
troublesome for a solitary individual to do that action alone so the association circulate that work
among different representatives. At the point when a work is relegated a couple of people are
made a request to meet up and shapes a group. Crafted by this group will be to complete the
enlisting procedure by partitioning the errand of this procedure this breakdown of the work will
acquire productivity the work and time will be less expended. Cooperation increment the
efficiency and brings viability (Welch, 2014). This additionally lessens the workload on the
representatives and any individual who are confronting any sort of the issue related the
objectives his subordinate can direct him by giving him rules that by following these things this
work will be finished.
On the basis of this discussion it can be summarised that working in a group provide
three major benefits to the organisation which are:
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 Increase in productivity
 Reduce top manage stress
 Develops job satisfaction
3.2 Role of a leader and members in achieving goals and in handling any conflict
In an organisation the results are achieved with a combined effort of leaders and team.
Role performed by each is separate and important on their own place. Both of them work
towards removing the barriers which are faced by the employees during their course of action.
They communicate the required data on to the respective individuals so that continuity in the
work can be maintained. All the important decisions are taken by them which helps in achieving
competitive advantage in the market (Rees and French, 2016). On the basis of this discussion it
can be evaluated that there are different advantages of leaders such as they help in monitoring the
work in progress and assist the whole team in carrying out their operations. They also ensure that
targets are achieved so that no work is delayed or remain pending which further raises the
efficiency level of the work force.
3.3 Effectiveness of team in achieving the goals
Team constitute variety of people working together to achieve desired objectives. An
organisation is comprised of team which are responsible for carrying out an activity. Teams are
considered vital as it determines success and failure of an organisation. Effective teams are
defined to be association of people with diverse skills necessary to attain objectives. It is an old
saying that 'Two are better than one' which means when number of people work together it
creates synergy and task done is better than individually. A team comprises of various elements
such as open communication, clear assignment of roles and responsibilities, clarification of
goals. These factors when combines results in an effective team. It not only assists in
accomplishing task it helps in bringing innovation to the organisation. With the help of
innovation, the goal assigned can be fulfilled in a creative and cost effective manner. Therefore,
in context of UPS company it plays a substantial role in fulfilling all the vital tasks which
collaboratively contribute to attainment of organisation goals (Savikko ant et. al., 2010).
4.1 Factors involved in planning the monitoring and assessment
Assessment of employee's performance helps to monitor their productivity or work level
while performing any task and job and assist for knowing the status of the worker. There are
various factors that helps in planning of monitoring and assignment of the employee’s
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performance. Performance appraisal system helps to measure the individual performance. This
system support in motivating employees and know about their roles and work as well as goals or
aims of each working staff for united parcel service. With the help of this company find about its
best performer and weak performer of the month or year as get details that who is performing
well and who all are under performer so it can help to find the person who need training and
development or motivation for improvement. And appreciate those who performed well of his
task and deserve some rewards or awards (Fullan, 2014). Different factors that need to be
considered are as follows:
Performance checks – The referred enterprise assist management in monitoring the progress of
the work force.
Sample methods – Through this the best code of conduct is selected so that performance can be
raised in the long run.
Interviews – Through this process it is identified that what skills are held by various individuals.
4.2 Plan and deliver the assessment of the development needs of individuals
Many employees and managers are working in the United Parcel Service and they are
performing their roles and responsibilities in this organisation. So it is the duty of manager to
ensure about its employees work and provide proper training if needed to make work effective.
They make the plan to achieve organisation goals and objectives in limited time periods and set
the targets or benchmark that they will achieve this thing. After making the plan they divide team
according to the plan and take actions to improve their current employee’s performance as
organise training and development sessions for weak performer (Blanchard, 2010). This action
plan helps to make good working environment and increase the work productivity of employees
in effective manner.
4.3 Evaluate the success of the assessment process
To monitor the employee’s performance successfully assessment program can help. This
plan brings great confidence and helps in working, smoothing and maintaining individual’s
performance. Its main aim is to know about the status of the company that achieved by this
program. It can find the areas and ways for the under performer and support them by providing
training to enhance their performance and motivate them to achieve set goals and objectives
(Hamson, 2012).
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CONCLUSION
It can be concluded from the above report that recruitment and selection process are
important as it help in selection of the best candidate from the alternatives. Retention is ensuring
that employee stays with organisation for a longer period. A leader is a one who leads its
followers to the goals established. Teams are a vital components of an organisation as it carries a
major role in attaining goals for the organisation. Effectiveness of a team can be analysed by the
manner in which the work is done by them. It is necessary to improve performance of an
individual through proper monitoring and evaluation so that work achieved matches the
standards established by the organisation.
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REFERENCES
Books and Journals
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they do. The New Press.
Offstein, E.H., Morwick, J.M. and Koskinen, L., 2010. Making telework work: leading people
and leveraging technology for competitive advantage.Strategic HR Review.9(2).pp.32-
37.
Bush, T. and Middlewood, D., 2013.Leading and managing people in education. Sage.
Lev, A.I., 2013.Transgender emergence: Therapeutic guidelines for working with gender-variant
people and their families. Routledge.
Peterson, B., 2011.Cultural intelligence: A guide to working with people from other cultures.
Nicholas Brealey Publishing.
Goetsch, D.L. and Davis, S.B., 2014.Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Moore and et. al., 2013. Communication skills training for healthcare professionals working with
people who have cancer.The Cochrane Library.
Lepsinger, R., 2010.Virtual team success: A practical guide for working and leading from a
distance. John Wiley & Sons.
Welch, J., 2014.Jack: what I've learned leading a great company and great people. Hachette UK.
Rees, G. and French, R. eds., 2016.Leading, managing and developing people. Kogan Page
Publishers.
Savikko ant et. al., 2010. Psychosocial group rehabilitation for lonely older people: favourable
processes and mediating factors of the intervention leading to alleviated
loneliness.International journal of older people nursing.5(1).pp.16-24.
Fullan, M., 2014.Leading in a culture of change personal action guide and workbook. John
Wiley & Sons.
Blanchard, K.H., 2010.Leading at a higher level: Blanchard on leadership and creating high
performing organizations. FT Press.
Hamson, N., 2012.After Atlantis: Working, managing, and leading in turbulent times. Routledge.
Online
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