Human Resources Management and Training

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Preparing documentation to recruit and select new employees in staff................................1
1.2 Impact of regulating and ethical ways to recruitment and selection process........................4
1.3 Participation in selection process..........................................................................................5
1.4 Own contribution to selection process..................................................................................5
2.1 Skills and features required in leadership ...........................................................................6
2.2 Difference between leadership and management .................................................................6
2.2 Leadership styles in various situations..................................................................................7
2.4 Ways to motivate staff .........................................................................................................8
TASK 2 .........................................................................................................................................10
3.1 Evaluation of benefits of team working..............................................................................10
3.2 Importance of working in team as leader and member to achieve goals............................10
3.3 Monitoring effectiveness of team........................................................................................11
4.1 Factors involved in planning monitoring and assessment of work performance................11
4.2 Development needs of individual........................................................................................12
4.3 Evaluate success of assessment process..............................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
In each company manager have to manage resources and people. Leader have to support
and encourage all workers (Attwood, 2003). It is crucial so that firm can achieve their objectives.
Hence all activities run properly and efficiently. Thus firm can earn more profits and can
increase the market share. It can also give strong competition to other firms. Hence it
Assignment describes about United Parcel company which is courier organization. It was found
in 1907 at U.K. Report explains about using of recruitment and selection methods,understanding
styles and impacts of leadership,use methods to work effectively in team. It can also assess work
and development needs of all individuals.
TASK 1
1.1 Preparing documentation to recruit and select new employees in staff
Recruitment is process which helps in attracting different candidates for job. It is negative
process. Selection is process which selects talented and competent employees. It is a positive
process.
Documents required by UPS are-
1

Job description
Name of firm United Parcel services
Job designation Manager of accounting and finance
Reporting Higher authorities and CEO
Location U.K.
Duties and functions  Manager all activities related to finance
 Creates plans and policies to braincase
profits and reduce losses
 Maintains records of profits,losses and
other transactions
Working hours 8:00 a.m. To 8:00 p.m.
Job specification
Qualification College degree from recognized university in
finance
Done MBA in Finance and operations
Experience  Minimum of 8 years in highly reputed
finance firm
Skills  Handle all customers in proper manner
 Can maintain records of all documents
related with profits and losses
 Can take decision in every situation
2