Effective Employee Assessment and Development Process

The assignment discusses the effective employee assessment and development process within an organization. It emphasizes the significance of implementing strategies to achieve business growth and success. The document highlights the importance of clear purpose, valid approach, free from bias, and objective assessment in developing employees' productivity and performance.

UNIT 14: WORKING
WITH AND LEADING
PEOPLE

INTRODUCTION
Human resource is the most essential factor of any organisation. It plays an important
role in recruiting new employee to accomplish different tasks which are assigned by an
organisation. HR manager of any organisation implements different approaches of leadership
styles which help them to regulate employee in order to perform different operations of firm. It is
responsibility of HR manager to conduct various training sessions to improve skills and
knowledge of employee (Barrow and Mosley, 2011). This aids to achieve gaols and objectives of
organisation. Human Resource Management (HRM) of organisation put its efforts in order to
accomplish different operations in stipulated time period. UPS Company deals with delivery and
packaging of parcel from one place to another. During providing service to its loyal customer, it
faces lots of issues and challenge by its rivals. HR manager put its efforts in order to provide
better service to its customer and take initiative steps to compete with its rivals companies in
marketplace.
TASK 1
1.1 Documentation for recruitment and selection process for the new staff
Main aim of this organisation is to keep and gather the entire information on different
employees working in organisation who are engaged in delivery of parcels. For accomplishing
service in an effective manner, HR manager of UPS organisation should prepare a database of
employee. It is easy to assign various types of task to its employees. It also helps in recruiting
new employee as per the requirement of work capabilities in organisation. Best methods to be
selected for new recruitment within an organisation (Boone, 2015). specific job description is
being carried out by organisation which is mentioned as below:
There are different vacant post in UPS organisation:
Departments: Hub, Team Leader, Managers of station, Back office, Field executive and third
mile delivery.
Reports to: Upper level authorities and HR manager
Salary: It is based on skills and capabilities of new individuals.
Role of job: to deliver parcel and package from one hub to another and also to customer
destination.
Duties and responsibilities:

 Punctual and collect parcels.
 Give status report of parcel to HR manager.
 Receive money from the client and make accurate report.
PERSONAL INFORMATION
Applicant needs to have knowledge regarding delivering of parcel in effective manner.
Have good communication skills to interact with customer.
Qualification:
 Minimum graduate pass
 Good knowledge of accounting management
Skills:
 Solve issues which are raised by customer in short time period
 Keep record of cash collection
Experience:
One year experience
Document require at the time of joining
 Highest degree certificate
 Any other certificate
 Photos
 Driving license
 Id proof
1.2 Impact of Regulatory, Legal and Ethical considerations for recruitment and selection process
Selection and hiring of candidate is based on as per the direction of given by upper level
of management of UPS organisation (Daines and Veitch, 2012). UK government implement
some acts in order to maintain transparency in the execution of selection process.
The Equality Act 2010: The main objective of this law is to maintain transparency in
selection process and make no discrimination in male and female candidates.
Equal Pay Act 1970: This act concerned on to give equal pay for equal post. There
should be no discrimination of pay on the basis of gender.
Race relation Act 1976: The major objective of this act is to do not discriminate among
employees on the basis of their cast, religion, sex and colour. This act is beneficial for workers

and employees who are working under a small as well as large business enterprise (Comaroff,
2013).
Employment protection Act 1978: Main objectives of this act to aware employees working in
different organisation about their rights, term and conditions made by organisation, flexible duty
hour and about their salary, and also about the policies of organisation. It also concerned with
sharing of data in order to accomplish the task in proper manner.
1.3 Function in selection process
Interviewer plays a significant role in selecting and recruiting new applicant for UPS
organisation (Dallas, 2015). I conduct online and face to face interview to hire those applicant
who are eligible for this post and also those applicant in who are interested to join organisation. I
play a significant role in order to conduct various session of interview to select new employee. I
have design a model to select applicant which help me determine level of performance of
applicants.
The overall structure of marking is given below:
 Needs to have good communication skills in the process of interview.
 Good knowledge about courier services.
 Should have ability to represent the organisation at any place.
On the basis of these above mentioned directives HR manager of UPS hire new applicant
for organisation. These directives should be strictly followed in order to select new applicant
which helps in performing various activities of organisation in effective manner. There are
different processes to recruit new applicant such as first round interview, second round interview
and HR interview which is conducted by the HR manager of UPS organisation itself. These
methods are being adopted by organisation in order to hire right applicant for right post.
This is the part of selection process of company the roles that I was playing was of a HR
manager:
 I have the responsibility to select the various candidates which based on the the different
CV provided by which was sent after reading the job description.
 After screening of different application different candidates are called for the interview
and in the selection process other members of team is also involve in the selection
process. I select the candidates on the basis of different types of skills and capabilities of
organisation.

 After asking various types of question I give my choice about the particular candidate to
hire them for performing different types of activities.
 After accomplishing the process of recruitment the applicant visit the company to join
the organisation. I should conduct induction process so it helps to gather the different
types of information about the company and get to determine to know about their
colleagues.
Source : ( “Recruitment and selection process, 2017”)
1.4 Own contribution towards selection process
There are different types of structure made by management of UPS by which
organisation conduct recruitment process in order to select different applicant for different post
in organisation (Hellman, 2012). It supports to execute different processes of organisation in
stipulated time period. This process also helps to attain goals and objectives of organisation:
brief of selection process which is being adopted by organisation UPS:
Illustration 1: recruitment and selection process

Illustration 2: Employees selection procedure within an organisation
(Source: Employees selection procedure within an organisation, 2015)
Preliminary Interview: This is the first stage to conduct different sessions of interview
processes. The stage concerned on to examine the mental ability of individual who appear in
selection process. United Parcel Services is an American multinational package delivery and
supply chain management organisation. As a large business enterprise it is essential for UPS to
set a specified area to hire people as to conducting its business operations in more effective
manner.
Receiving Application: This stage deals to receive the application of applicant in which all
details of applicant is mentioned. This consist to be the second and an another essential element
which is effective in gaining relevant information about the applicants through resume. This is
the best way to know about the specialised area of people who are interested for a particular job
profile. As a large business enterprises UPS is mainly looking for knowledgable people who are
able to communicate in different languages as to completion of their global operations.

Employment interview: This stage is concerned on to check the knowledge of applicant about
the post for which he appeared in the interview session (Mathbor, 2014). This is also an another
important factor which plays effective role in selection of a candidate for a significant profile. It
is important for UPS to hire people with effective skills who are having appropriate knowledge
about the norms and policies of various countries.
Medical examination: In this stage, proper medical assessment of applicant is being done by the
management to justify whether he/she is fit for the job or not?. This is also an important criteria
which is needs to be attempted by the applicants as to handling the roles and responsibility. As a
delivering company UPS needs to analysing the knowledge area, strength and education level
just to deal with clients. It is good for a company to hire people who are not having any kind of
medial issue as people with diseases are not beneficial for organisational activities.
References check: After medical examination of applicant, management configures background
information of applicant. These facts are like his character, social relation and many more. It is
essential for UPS to know about the background of the people before appointing them for a
profile. The effective relation of applicants are beneficial for organisational growth and success.
Final selection: This is the final stage of selection procedure; those applicants who qualified all
mentioned stages are given appointment letter by the management of UPS organisation. It
provides offer letter in which the entire information about organisation and date of joining is
mentioned.
As the HR manager of organisation my own contribution is to perform different types of
activities of organisation ca perform in effective manner. I have to thoroughly examine the
different types of documents in order to accomplish the selection process of company. I put my
effort in order to accomplish all the procedure of company is to recruit right candidate for the
right post. I also present at the time of when all process of selections are accomplish besides me
ad I have controlled the different steps of selection in a systematic way.
TASK 2
2.1 Power and attributes needed for the purpose of Leadership
Leadership is a quality which very few individual posses. It is a Quality which is not
necessarily achieved by birth but it is developed during the lifetime of an individual. There are
some skills which are must for an individual to posses in order to be a successful leader and to

take his business venture to a new heights and to become successful. These skills are discussed
as follows :
Honest Attitude : It is usually said that Honesty is the best policy and a leader must posses it in
order to maintain equality among his team and to make sure that tasks are being performed in
ethical and effectual manner (NHS England, 2016). It will make sure that there is no biassed
from the side of leader.
Team Work : A leader should know how to do work with team and in a collective manner. He
should take care of its teams requirements and needs. A leader would know that without his team
he is nothing and therefore he would consider his as an asset for him and for his business.
Creativity : New innovative ideas and thinking should be the main characteristic of a leader, he
should not always be old style in his thinking and he shall posses some creative ideas for the
purpose of growing and prospering his business.
Vision: The leaders perform different types of operation of organisation as per the vision of
company. This leads to accomplish various operation of organisation can be accomplish by the
company to perform different types of work in proper manner. Leaders of company motivate
their employee to perform different types of functions of organisation in effective manner. This
helps to accomplish the vision of company.
Encourage: Leaders have ability to encourage their employee to perform different types of
work of organisation in effective manner. It helps to perform different types of functions of
organisation in proper manner. There are various application which is ascertain by leaders to
perform different types of functions of organisation.
2.2 Difference between leadership and management
In a business organisation management and leadership plays vital role in managing all
business and its activities in effective and efficient manner. These two are different from each
other and perform various roles and responsibilities at work place (Northcott, 2016). There are
various difference between leadership and management of UPS Company, in which some are
described as below:
Basis Management Leadership
Meaning Management is considered as an art of Leadership is described as an effective

systematically managing, organizing
and coordinating things in an effective
manner.
skill of leading and commanding other.
Skills
Acquired
In the field of management skills and
knowledge are acquired through time,
experience and working within a work
place.
In this field skills and knowledge is
enhanced through training and
development sessions.
Emphasis
on
This is significantly emphasis on
managing organisational operations
and activities.
This is based on inspiring people for
contributing their vast efforts in growth
and development.
Strategy In the field of management Reactive
strategy has to be used (Salmela,
Eriksson and Fagerström, 2012).
IN this proactive strategy has been
applied.
Formulatio
n
This is formulated on the basis of
organisational policies and procedures.
This is developed by various principles
and guidelines.
Purpose Basic purpose of management is to
organising all business activities in a
designed frame as to completing all
activities in well planned and effective
manner.
The major focused area of leadership is
to analysing the issue of employees and
workers as to resolving them in effective
way.
2.3 Various Leadership styles for Decision Making
DEMOCRATIC AUTHORITARIAN LAISSEZ FAIRE
It is a liberal kind of
Leadership style and therefore
decision is made on a
collective basis and views of
all individuals are taken.
In this almost all the
decisions are taken by
leaders and the job of
managers and subordinates
Under this kind of leadership style
involvement of leaders is very
less and most of the decisions are
being taken by consent and

Every employee is involved
for the purpose of decision
making in this kind of
leadership style.
is to implement the same agreement of Employees.
The decision making process
is not affected because of
employees even if they are in
large or small numbers
(Scholtz, Meares and Wood,
2014, November).
This kind of style is
implemented in
organization which posses a
large number of employees.
Because opinions of such
large number of people can
not be taken to run a
company.
Availability of an experienced
person in every team makes it
easy for decision making and thus
the size of the team doesn't
matter.
This kind of style is more
acceptable among people as it
believes in collective decision
making.
This is usually not seen as a
acceptable style of decision
making because of forced
decisions being taken and
implemented by leaders.
This style is used by most of the
MNC'S as it allows managers and
Employees to take certain
decisions necessary for growth of
a company.
2.4 Methods to motivate staff to achieve objectives
In a business enterprise managers and its higher authorities plays various role in
encouraging employees at work place in order to developing individuals as well as organisational
performance and productivity. Different tools and technologies are applied by managers as to
motivate them in respect to gaining better results and outcomes. There are various methods
which are being applied by organisational manager as to motivating employees and workers, in
which some are associated as below:
Setting Up Goals: This is most effective method for encouraging employees at work place, it is
the major responsibility of manager to create some predetermined objectives as to setting up
goals of organisational employees, so that they can work with more interest and passion.
Empower: It is essential for manager to assign some power to employees as it create value in
encouraging people at work place (Urhuogo and Williams, 2011). With the emergence of power
people feel powerful and work with more passion and coordination.

Provide Incentives: This also consist to be an effective method for encouraging people. This is
widely applied by managers as to motivating people for their good job. Through getting
incentive and extra benefits people work with more passion and coordination.
As a large business enterprises UPS is widely concern on encouraging employees and
working in each department in order to developing organisational productivity and performance.
Good salary and reward: This is one of the best way to motivate their employee to perform
different types of functions of organisation. There are various types of operations which have to
perform by the employee. If employee ascertain good salary then they feel good and retain
healthy relationship with the employee working in the organisation.
Involve employee in decision making process: The management of company will consider the
suggestion of employee and implement different types of change in the organisation this leads to
perform different types of function of organisation.
TASK 3
3.1 Advantages of Team working
Team working is a very crucial aspect of any business organisation to grow and prosper
in the future. Without proper team work a company will not be able to perform tasks which are
crucial for growth of company (Van den Bergh, Thijs and Viaene, 2014). There will be
misunderstanding among team members which will lead to miscommunication and errors and it
will affect the task and work very badly. Team working is highly effective in resolving various
issues faced by company during its working. The advantages of team working is as follows :
 Team work improves the knowledge and capabilities of employees to perform task at
workplace.
 Even the worst of the situations can be handled by a effective team work.
 It creates level of confidence among employees and staff and it leads to a healthy
working environment within organization which enhances overall productivity of the
organization.
Team work improves the knowledge and capabilities of employee to perform different types of
task. This helps to maintain effectiveness in performing different types of company in order to
maximise the profit of the company. This leads to accomplish goals and objectives of
organisation.

Team work make the capabilities of employee in order to accomplish different types of functions
of company in proper manner. This makes the employee to handle the situation of company in
effective manner.
Effective team work aids to build confidence to perform different types of operations of
organisation in proper manner. The members of team coordinate with each other which helps to
perform different types of functions of organisation in stipulated time period.
3.2 Measure of working in a team as members and leaders
Leader play a significant role to motivate team members in order accomplish the different
types of task in stipulated time period. Leaders implement different approaches which help them
to regulate its team members in order to perform various operations of organisation in effective
manner. This help to attain goals and objectives of company. Most important role of leader of
UPS organisation is to boost confidence level of employee in order to perform different
activities which help to explore the business in different area (Gruber, Mauss and Tamir, 2011).
Leader communicate with members of team to determine various issues arise during performing
various activities in organisation. It also take various initiative steps which help to find effective
solution of that specific issues at workplace.
There are different roles and responsibility which are which are played by leaders and its team Coordinator role: The individuals who accomplish different types of functions of
organisation which have to require to have good listening skills and they need to guide
the different members of team which is concerned with different types of functions of
organisation which is performed by the members of team. Team worker Role: These are the individuals who make sure that the team is remained
united by the organisation. The leaders to solve the different types of issues which are
having a bad effect on the team. They cannot take decisions for the organisation.
 Resource investigator role: These are the individuals who is collected all the essential
information resources which will used by the team members so as to achieve the goals
and objectives of organisation.
3.3 Role of Team working in achieving Goals
Team working can be classified as an essential prerequisite for growth and prosperity of
any company be it a mid size or a big company (Vartiainen, 2015). Without team work there
would be no collaboration among team and the job and task assigned to them will not be

accomplished and hence it will result in loss of profit and overall productivity for the firm. If
there is confidence and trust factor among team members, it will lead to an effectual
implementation of tasks assigned to such teams. This creates a effective and positive
environment within company. New and innovative ideas can take place if people are working
together as a team opinion and suggestion of team members is very crucial in generating new
ideas for expansion of business. It can be considered as one of the essential elements to achieve
success and growth. Leaders of UPS ascertain different types of methods which helps to give
appraisal to the employee working in company. It helps to attain goals and objectives of
company. Leaders motivate the employee in order to accomplish the target in effective manner.
This leads to perform different types of operations of organisation in effective manner. Leader
of the company ascertain various tools and techniques which aids to accomplish the goals and
objectives of company. This helps to communicate with the employee working in the
organisation to accomplish target in stipulated time period. There are different types of issues
and problems which aids perform different types of activities of company. It helps make
effective coordination between the different types of work in proper manner.
TASK 4
4.1 Important factors involved in planning, monitoring and accession of work performance
In order to improve performance of employees working in UPS organisation HR manager
uses different types of tools and techniques. These tools and techniques helps to enhance the
performance of employees working in organisation.
The organisation can set performance Standards: These standard helps to measure the
performance level of employees working in organisation. It helps to attain the target which is
assigned by management of organisation (Walker and Salt, 2012).
Setting up Random Methods of Assessing performance: There are different tools which
used by manager which help to determine performance of employee such as MBO,KPI, 360
degree Feedback etc. these aids to attain the target in effective manner.
Reviewing the performance: there are various tools and techniques used by manager to
determine performance level of employee.
Personal and professional development plan
Objective Success Criteria Actions Implementation

Information
technology
In house training and
development course
can be implemented in
order to raise power
concerned with
information
technology
5days and weeks 2 months
Employment Act 99%Refresher 4month 5month
Healthy and Safety
act
Refresher 4days 2month
Attendance Almost 89%of
frequency rate must be
accomplish during
training practice time
6 month from the
period of employment
2 month after the
probation period
Competent training
on Administration of
work
One to one
administrator
2 days 14 days
4.2 Plan to access development needs of individuals
Setting standards for performance: There are different strategies and action plan which is
implemented by organisation in order to measure performance of employee . For example this
process organisation can fix standard to increase the capability of information technology in one
week
Communicating data of actual performance: To share different kind of data among various
employee there is need to made effective strategies. These strategies should be transferred to
employee. Like administer of organisation can communicate or transmit that employees in one
week to increase its skills related information technology.
Collecting data of actual performance: Policies can be implemented by manager in order to
gather data and information in a single place (Grant, 2012). It can determined for future assess.

Now here admin will see weather employee to improve their capability within stipulated time
period.
Comparison between performances with standards: Performance can be measured by
employees by their actual performance level
Taking corrective actions: As per requirement effective changes are being made inn
operations . It is final stage in order to proper action to develop individuals needs.
4.3 Success of the assessment process
There are various types of procedure which are being utilised by UPS company in order
to achieve goals and objectives of organisation. The management put its focus on that area in
order to attain growth and success of business. Although management formulate different
strategies in order to consider various problems which is faced by employee (Huang and et. al.,
2014). Procedure which are considered in order to find the main cause of issues and implement
different strategies to solve that problem. This help to attain profitability of the business.
Clear purpose: The power of clear purpose is the most effective key to attain success of
business. The organisation needs to implement different types of strategies which aids to
accomplish goals and objectives of organisation in effective manner. It benefited the company to
the company in order to accomplish functions of organisation in effective manner.
Valid Approach: implementing the valid approach helps the leaders to motivate
employee in order to accomplish different types of functions of organisation in proper manner.
There are different types of activities which are accomplish by the organisation in effective
manner. The implementation of define approach helps to determine the organisation in proper
manner.
Free of biases: the manager and leaders implement define approach in order to
accomplish the functions of organisation in order to perform different types of functions of
organisation. So these functions are free from bias.
Objective assessment: The main objectives of assessment is to provide various
approaches in order to provide develop the organisation in effective manner. This leads to
accomplish goals and objectives of company in effective manner.

Constructive feedback: Constructive feedback is needed by the organisation in order to
perform different types of organisation in proper manner. There are various types of initiatives
steps which aids to developed the company in stipulated time period.
CONCLUSION
As per the above mentioned report it has been concluded that the major purpose of each
business organisation is to developing employees productivity and performance as to attaining
high growth and success at market place. Organisations are concern on hiring well educated and
skilled people at work place and provide effective training and development session to their new
and existing employees in order to improving their knowledge in some specific areas. Human
resource can be considered as most effective source for firm who are performing various
activities at work place as to enhancing growth and success of firm.

REFRENCES
Books and Journals