Workplace Communication Assignment (Doc)
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Added on 2020-05-16
Workplace Communication Assignment (Doc)
Added on 2020-05-16
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Running head: EFFECTIVE WORKPLACE COMMUNICATIONEFFECTIVE WORKPLACE COMMUNICATIONName of the student:Name of the university:Author note:
1EFFECTIVE WORKPLACE COMMUNICATIONEffective communication skills help in solving various types of issues at workplace.Researchers are of the opinion that better the communication skills of the individuals, the betterwill be the scope of success of the organization (Neuliep, 2012). This assignment will mainlyportray the communication skill that I lack. I will also conduct a literature review on the skillsthat I lack and will prepare an action plan accordingly.The first tool that I have used is the non-verbal immediacy scale self report. They mainlyhelp in depicting the behaviors as well as the different cues that help in signaling positivefeelings towards the other persons. The grading of this diagnostic tool varies being based on thegender and therefore since I am male, I have to follow the grading system of the male. Here, Ihave answered 26 situations with grading system from 1 to 5 with 1 being “never” and 5 states“very often”. After conducting the diagnostic test, it was seen that my total score was 82. In caseof the males, lower non-verbal skill is represented when the grade is below 83 and in case ofhigh non-verbal skill, the grade should be above 112. As I have received, a score of 82 that fallsin the category of low non-verbal communication skills, I believe that I have to develop my non-verbal communication attributes. This is important for developing as a business professional whois not only perceived well by the others but is also able to communicate effectively with others.The second diagnostic tool that I have used is the talkaholic scale. This tool mainly helpsmeasuring the capacity of an individual in compulsive communication. Presently researchers areof the opinion that high talkers are no more perceived negatively by the others (McCroskey &Richmond, 1993). This category of high talkers does not include those individuals whose talks toirritate people or whose talks are not wanted to be listened by other subordinates. Subordinatesperceive rather high talkers positively nowadays. Considerable research has shown that more theperson talks, the more positively he is perceived and evaluated by others (McCroskey &
2EFFECTIVE WORKPLACE COMMUNICATIONRichmond, 1995). They are more likely to be preferred as the leader by their subordinates as theyseem more competent to them. Therefore, better the grade of the scale better is my chance ofbecoming an effective leader. There are 16 situations which I needed to fill with a scale ofnumbers from 1 to 5 where 1 denoted strongly disagree to 5 being strongly agree. I scored avalue of 17 after the entire calculation. I saw that 17 lay in the category of low line talkaholics.The grades between the 30 and 39 are considered as borderline talkaholics and the score above40 is marked as compulsive talkaholics. Therefore, I believe that I really possess a very lowscore and I need to develop my speaking skills, feedback giving and receiving skills, my socialskills effectively so that I am positively perceived by all.The next diagnostic tool that I have used is called the Personal Report of the InterculturalCommunication apprehension called PRICA. This tool mainly helps in measuring the anxietythat is developed by an individual when they try communicating with employees of othercultures (Neuliep & McCroskey, 1997). Individuals mainly need to fulfill 14 important situationsby a grading scale from 1 to 5. Here, 1 indicates ‘strongly disagree’ and 5 indicate ‘stronglyagrees’. After completing the scale, I saw that I scored 27. The scoreboard said that when thescore is below 32, it indicates that the individual has low intercultural communicationapprehension (CA). When the score is between 32 and 52, it states that the individual hasmoderate level of intercultural CA. When the score is above 52, it shows that the individualshave high intercultural CA. My score falls in the category of low intercultural CA. Therefore, itis very important for me to develop proper knowledge about how to develop interculturalcommunication skills so that I can become an expert professional.The next tool that I have used is called the Personal Report of Public speaking anxiety.This tool mainly helps the individuals to measure their public speaking anxiety that they develop
3EFFECTIVE WORKPLACE COMMUNICATIONwhen they try to speak at a public level (McCroskey, 1970). It has 34 situations that theindividuals need to fill with a grading system from 1 to 5. 1 denotes ‘strongly disagree’ and 5denotes ‘strongly disagree’. After filling the toll and calculating the mark, I got a score of about108. The scoreboard says that an individual whose grade is above 131 will have a higher publicspeaking anxiety and that whose grade is below 98 has low public speaking anxiety. Those whohave scored between the two grades are said to have moderate public speaking anxiety. I have ascore of about 108 that fall in the moderate category. However, I believe that I need to developmyself more in public speaking skill so that it becomes one of my strength. Proper publicspeaking ensure that I will be able to develop attributes that will help me reach the leadingposition of the organization as I will develop the power to inspire and motivate people.The next tool that I have used is the Self Perceived Communication Competence Scale(SPCC). In this tool, the individuals understand how well they have developed theircommunication competence in different situations (McCroskey & McCroskey, 1988). Here, 12situations are needed by individuals to analyze and provide marks following the grading systemof 1 to 5. Here, individuals are expected to provide marks from 1 to 100 in each of the 12situations. This score usually helps individuals to understand their efficiency of thecommunication skills and thereby help themselves to improve the attributes by proper learningresources. After filling up of all the situations with proper marks, the categories showed that Ifall into the moderate category of SPCC. My scored revealed that I have moderate level of SPCCwith that of the basic communication contexts in terms of public, meeting, dyad and group andwith receivers like that with the strangers, friends and acquaintances.After using the diagnostic tools, I understood that I lack a number of skills that areextremely important for effective communication in workplace. From the non-verbal immediacy
4EFFECTIVE WORKPLACE COMMUNICATIONscale report, it became prominent that I do not have proper non verbal immediacy attribute andtherefore I cannot behave professionally in my workplace. Therefore, my team members are notbeing able to develop positive feelings for me. They misunderstand me and therefore they try toavoid me. My expressions are quite harsh and I speak in loud voice due to my nature. However,they perceive it negatively and do not involve me in their planning or discussion. This attribute isalso reflected in the non-verbal immediacy scale self report. Therefore, I have to develop thisattribute so that I can work collaboratively with all others and help the organizations in receivingthe goals. Besides, I also noticed that I have poor intercultural communication skills. This isquite evident from the apprehensions and tensions I develop whenever I have to face any clientscoming from diverse cultural backgrounds. Moreover, also while interacting with team membersof different cultures, I tend to hurt them unintentionally as I cannot develop proper knowledgeabout their cultural traditions, preferences and inhibitions. Therefore, they often get upset withme for which teamwork gets affected. As a result, I have to develop action plans for myimproper nonverbal immediacy and intercultural communication attributes.I was assigned as the leader of a team that was failing to meet its productivity goals everymonth. The members of the teams used to be my friends in the university and so all werecomfortable working with me. However, as days passed, they complained that I shout on themunnecessarily for minor reasons and that they do not want me as a leader. I was quite shocked asI felt that I had never shouted on them. I talked with one of them in details and I came to knowthat they feel that the tone with which I talk with them make them feel inferior. I was neveraware of this, as I had never done so purposely. They also said that my body language is quiteharsh and they felt inferior. I was quite shocked at the revelation and realized that my non-verbalimmediacy is not proper to be an effective leadership. In order to be an effective leader or an
5EFFECTIVE WORKPLACE COMMUNICATIONexpert business professional, I need to develop my behaviors and other non-verbal cues so that Iam positively perceived, respected and loved by others in workplace.While during my placements, I was given an opportunity to work with an Asianrepresentative of the organization. I had no idea about cultural likings and preferences of myteammate and approached him casually. I called him by his name that made him quite irritated.She told me that he does not like being called by the name. Another instance, I had to takeinterview of some Japanese officials. I had no knowledge of the importance of business cards bythem. Therefore, when they offered their business cards, I kept it on the table casually. I alsostated them that I do not need it as I have their contacts saved. Later they complained about thisbehavior and communication to my superior who called me and criticized me due to my lack ofculturally awareness. Hence, I understood that I need to develop the knowledge effectively sothat I can handle such situations effectively without disrespecting any traditions.Therefore, the above mentioned situations were eye-openers for me. I understood theskills that I lack in my professional attributes are improper intercultural communication skillsand nonverbal attributes. I would thereby be preparing action plan so that I can overcome thebarriers and turn my weakness into the strengths.
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