Communication at Workplace Report

This report examines the importance of communication and other employability skills in the health and social care sector, focusing on the perspective of both employers and employees. It highlights the key skills required for success in this field, including communication, time management, listening, empathy, and work ethics. The report also explores different communication styles and models relevant to the healthcare setting.

Communication at workplace

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Analysis of relevant employability skills possessed and required by an individual in health and
social care sector..........................................................................................................................3
Attributes requiring improvement for increasing the chances of getting recruited in a helath
and social care firm......................................................................................................................5
Employers perspective trying to recruit a good employee at health and social care firm like
NHS..............................................................................................................................................6
.....................................................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
Employ ability skills and communication related to it is a major and important attribute of
working at a work place. An organization will look after the proper management of these
operations and hence will see through effective handling of operations and functions and thus
will improve the quality of business activities in much suitable way. This will help in proper
assessment of needs and requirements of business activities and thus will lead the firm to
improve their performance. Especially in health and social care sector, it is very important. For
the present assessment, NHS is been chosen. It is a UK based enterprise, working in health and
social care sector.
The assessment will focus upon the relevant employ ability skills or have to develop to
have a good employment opportunities. The employee and employer perspectives are been
evaluated which will help the organization to carry out the proper recruitment process. Also, the
proper examples and contexts are been provided in reference to health and social care to have a
good employment and communication measures that are been undertaken within selected health
and social care enterprise.
MAIN BODY
Analysis of relevant employability skills possessed and required by an individual in health and
social care sector
Various factors and operations are been taken in consideration by a health and social care
organisation that will improve their performance within the selected firm. It is a vital factor
which is required to improve the performance and thus will enhance the quality that will improve
overall compatibility of a candidate in the medical and public care sector. This will enhance their
performance and increase the overall capability of business activities and operations to a greater
level. As per the operational requirements of a health and social care enterprise, it is necessary to
improve the quality of operations and thus, will lead the organisation to develop a good and
effective skills sets and knowledge that will assist an organisation to improve the quality of
health and social care services (Dixon, 2018). As per Gibbs Model of reflection cycle, some
major and important skill sets that are important in health and social care that are been taken in
consideration are as follows:
 Good communication skills: This is a very important attribute that is taken in
consideration by a firm as well as an individual at a health and social care setting that will

improve effectiveness of business activities and hence, improves the efficiency of an
individual. This can be of verbal and non verbal in nature. A good interaction will help
the individual or a firm to understand the needs and requirements of a client or patients.
Besides this, it will improve the service quality and gaining a good control over the
performance. The major concern related to this skill set that the authenticity and integrity
is required to maintained (Bonanno, Youn and Scott, 2017). An improper and incomplete
communication or interaction may lead to failure of structure of organisation and hence,
can impact good will and performance of firm. An individual in health and social care is
required to make proper communication and understand necessities of their clients
effectively.
 Time and resource management: This is another attribute that is important to manage
the operations related to health and social care. This will help in maintaining a good
bonding of clients and the employees. For example: providing proper nursing or health
care facility on correct time will improve the organisation's performance and a loyalty or
trust level of patients or clients towards me as a health care employee or the selected
social care entity (Brink and Costigan, 2015). This is also important to maintain the
relevance of services and other skills of a candidate.
 Good listening skills: As the organisation will require managing many patients, it
requires its candidates to possess good and keen listening skills. It helps in increasing the
effectiveness of health and social care measures that are been taken in consideration by
the firm. Besides this, a good listening skill will help the employee of selected enterprise
to undertake suitable measures that will improve the overall functionality and thus, will
lead an organisation to improve quality of services provided to patients at NHS.
 Empathy: This is an important skill that an employee or social and health care service
provider must possess. It will support the individual to understand the pain and
requirements of an individual and thus will help in carrying out health care activities and
operations. As a candidate, I will look after developing this skill set or quality which will
improve my performance as a candidate and will allow me to have a better opportunity as
a health and social care employee (Wood, 2015).
 Having strong work ethics: As the health and social care operations are related to well
being and good health of an organisation, the employability terms requires the potential

and working employee to have strong work ethics (Linton and et.al., 2016). As the
employee will be working ethically, the organisation will look after the proper
management of health care activities and operations, which will improve the quality of
operations performed by NHS.
 Team working: This is a general attribute or operation that will help an employee in
health and social care setting to improve their delivery of services to their clients or
patients. This will help in improving the overall performance of business activities and
thus, will lead the firm to improve quality of their products and services, deliver them on
time and make the management or employees capable enough to handle complex
situations.
Attributes requiring improvement for increasing the chances of getting recruited in a helath and
social care firm.
As a candidate looking for the employability opportunities in the health and social care
setting or enterprise like NHS, possessing these attributes and qualities is must. As per the
research of Bonaccio and et.al., 2016, this will help a candidate or employee to get a good
credibility and opportunity to have a good growth within a health and social care setting. It will
improve the opportunities for a potential candidate to get recruited in health and social care firm
like NHS. As a potential candidate in health and social care firm, a proper opportunity that will
improve the effectiveness of operations is greatly dependent on the possession of these attributes
and qualities and thus, will increase the performance level of the organisation to a greater extent.
I will look after proper training and adoption of various attributes which will help me to adopt
and gain these skill sets and thus will improve my skill set to lay a good impact on the operations
and qualities which are been carried out to get the best output related to operations. This can be
made possible by the means of proper communication, which includes different models and
styles that will help in improving the performance of the organisation. Some of them are as
below:
Communication style:
 Passive Aggressive: Different measures like self evaluation is been taken in
consideration by the firm that will improve their performance and thus, will help me to
understand the expression or feelings of clients that is been communicated to me. It may

lead to conflicts or indifferences and thus, needs to be effectively managed by a candidate
(Larson and et.al., 2016).
 Assertive: It is a medium of open communication that is quite open in nature and helps
the candidate as well as the client to express their feeling, ideas and desires. It helps in
maintaining the rights of the participants of a communication process. It helps in having a
smooth communication in much effective way.
Communication models:
 Aristotle model: This measure was taken in consideration by the firm including a sender
and a receiver with a medium. No intermediate act in this communication model, he
emphasised on the usage of end process or receiver that will interpret the data or message
received.
 Rileys model: It is a sociological measure of communication and involves large groups
that are been taken in consideration by the firm which will improve quality of business
activities and thus will lead the organisation or an individual to have a good interaction
through communicator and receiver.
A candidate will look after these communication models and styles in order to improve
its chances to have a better business opportunities and get recruited easily.
Employers perspective trying to recruit a good employee at health and social care firm like NHS
An employer or job provider look after the candidate, who possess all or maximum
attributes or skill sets that are been carried out by the firm. As discussed above, in a health and
social care enterprise, the above discussed attributes and operations plays a very deep and
significant role that will help in proper assessment of business operations and provide high
quality service to their clients or patients. As per the employer's view, the possession of these
attributes or skill set will help a recruiter like NHS to get a good and effective candidates.
According to (Ducci and Mazzoli, 2018, skill sets like Good communication skills, team
working, empathy and effective listening skills are the major skill sets or qualities which are
required to carry out the health and social care measures within the organization. These attributes
and liabilities help the firm to determine the proper assessment of business operations and thus
will help the organization in getting the best and most suitable candidate for the job. As these
attributes or skill sets help a potential employee to get the best of the knowledge and carry out

his/her job role with much efficiency and thus will lead the firm to improve their effectiveness
and thus will lead the firm to improve the product or service quality.
On the other hand, Anderson, J. and et.al., 2015, indicates that work ethics with proper
time and resource management will help the firm to improve the quality of health and social care
measures. These will help in improving the qualities of business activities and operations will
help the firm to improve the quality of their services and operations. This will help in placing a
proper plan or strategy within the organization to carry out their operations and thus will lead the
organization to improve the work performance.
As in a health and social care firm, the candidate is also required to carry out a lot of
responsibilities, this can be evaluated that feeling the conditions and understanding the needs of a
client and thus will improve the quality of medical and nursing facilities offered by a firm. As an
employer, NHS will see through the proper training and improving of skill sets of their work
force in order to have a good growth and customer satisfaction level. It will also improve the
quality of measures that are been undertaken by the firm (Karanges and et.al., 2015). This will
improve the quality of business activities and functions and thus, improve the overall operations
and this will improve the overall performance of business operations and thus will lead the firm
to lay a good impact on the business operations and thus, will lead the firm to have a good
growth and thus will improve the performance of NHS.
The employer will look after all these measures to have a good assessment of suitable and
effective candidate that can effectively work upon the selected health and social care enterprise
and utilize his/her skill sets to meet the needs and demands of their clients or patients and have a
good employ ability.
CONCLUSION
The proper assessment of various employ ability skills and attributes will help an
organization to lay a good impact on enhancing the performance of a candidate in health and
social care firm. This includes the effective evaluation of different skill sets and also the
assessment of various communication styles and models that will help in proper assessment of
business activities and thus will lead the organization to have a good growth and development.
Besides this, the perception of a health and social care employer is been taken in consideration to
get the best and suitable candidate to operate in selected business enterprise.

REFERENCES
Books and journals
Anderson, J. and et.al., 2015. Policies aren’t enough: The importance of interpersonal
communication about workplace breastfeeding support. Journal of Human
Lactation. 31(2). pp.260-266.
Bonaccio, S. and et.al., 2016. Nonverbal behavior and communication in the workplace: A
review and an agenda for research. Journal of Management. 42(5). pp.1044-1074.
Bonanno, G., Youn, H. and Scott, C.R., 2017. Mobile Communication Policies in the
Workplace: The Case of US State Governments. In Mobile Communication (pp. 173-
190). Routledge.
Brink, K.E. and Costigan, R.D., 2015. Oral communication skills: Are the priorities of the
workplace and AACSB-accredited business programs aligned?. Academy of Management
Learning & Education. 14(2). pp.205-221.
Dixon, J., 2018. Looking Out From the Family Closet: Discourse Dependence and Queer Family
Identity in Workplace Conversation. Management Communication Quarterly. 32(2).
pp.271-275.
Ducci, G. and Mazzoli, L., 2018. Effective Workplace Health Promotion in the Network
Society: the Role of Communication. Sociologia del lavoro.
Karanges, E. and et.al., 2015. The influence of internal communication on employee
engagement: A pilot study. Public Relations Review. 41(1). pp.129-131.
Larson, B. and et.al., 2016. Technical Communication in the Workplace: Computer Science,
Business, and Law.
Linton, S.J. And et.al., 2016. Early workplace communication and problem solving to prevent
back disability: results of a randomized controlled trial among high-risk workers and
their supervisors. Journal of occupational rehabilitation. 26(2). pp.150-159.
Wood, J.T., 2015. Interpersonal communication: Everyday encounters. Nelson Education.