Workplace Relations: Dispute Resolution Guidance Session and Action Plan

Running head: WORKPLACE RELATIONS
Workplace Relations
Name of the Student
Name of the University
Author Note

1WORKPLACE RELATIONS
Table of Contents
Assignment 3: Dispute resolution guidance session........................................................2
Guidance Session role play..........................................................................................2
Workplace difficulties action plan template...................................................................5
Reference List.................................................................................................................. 8

2WORKPLACE RELATIONS
Assignment 3: Dispute resolution guidance session
Guidance Session role play
Participants of the role play: Human Resource Business partner (me) and Rental
manager of JKL Industry (Mr. X)
Me: Hello Mr. X, Nice to meet you
Rental manager: Same to you.
Me: Well, I have already been provided with a brief of your concern. However, I would
like to hear the issue to be discussed here in details from you. This will provide me a
better understanding of the problem.
Rental manager: Off course. So the problem initiated 2 weeks ago when I received a
grievance letter from one of our rental employee of the Brisbane branch. In his letter, he
had demonstrated several concerns about the new policy of the company.
Me: What exactly were his concerns?
Rental manager: According to him since the company has decided to stop operating its
business in the rental market, there prevails a risk for all the rental employees to loose
their jobs. Moreover, in his letter, he has also demonstrated the grievance that the
management has not given any opportunity to retain the rental employees. Their last
concern is that the management is paying them lesser than they should be paid.
Me: Well from the grievances stated by the employee, lack of understanding of the
procurement plan is highly evident. Don’t you think so.
Rental manager: I do agree to your opinion. However, the rental employee is taking the
situation too far. The employee is currently organising other rental and sales employees
for a possible strike. Their intention is to pressurize the union for supporting and
publicising the strike. This will impose a highly negative impact on the revenue as well
as reputation of the organization.